Customer States...

Happy Halloween Witches!!! In our Halloween Special, Jake, Mike, Ali, and special guests Eric Montenegro, Sam Sheldon, and Nastasia Dodd not only dress up in costumes, but also carry on in the tradition of Customer States... with talks about tech-line bullshit, paranormal activities with cars, spooky warranty things you didn't know you needed to know, we learn about our new special guests, poll up...

In this episode, Jake, Mike, Ali, and special guest Eric Montenegro apologize for a "tech-nical failure", talk about another interesting "customer states" story, shout out Brandon, Jake boasts about selling a car, another poll update, bad manufacturer designs and how the dealership gets blamed for it, how vicious tow companies can be, #SellTheBell, and of course, new Listener Mail.   Che...

Jake, Mike, Ali, and special guest Eric Montenegro bring you various subjects such as thoughts and opinions on rollin' coal, performing side jobs at work, when used-car sales insists on buying a non-smog compliant, highly modified vehicle, even after you tell them to get rid of it, a true "Customer States..." story about a car that started driving itself, a true tale of why it's always important t...

Jake, Mike, Ali, and special guest Dale Follett talk about all sorts of ridiculous fuel tank expectations, the "my buddy can do it cheaper" complex, close enough is not good enough for brakes, how Jake got a raise, we all learn about Dale Follett and TwistedBuilds.com and all his projects, having fun for cheap, Dale asks the gang a follow up question to their First Car Stories, and be sure to watc...

Jake, Mike, Ali, and special guest Ray Moon from El Ranchito Taco Shop bring you an interesting episode with a special new introduction, free drinks, delicious El Ranchito tacos, the mentor's point of view, the importance of staying certified and incentives for doing so, close calls with Joe, Jake being sick (in the head), learning about Ray and a shout out to Mike and Ray's UTI buddies, the impor...

On this episode of Customer States...: Jake, Mike, and special guests Eric, Andrew, and Rudy bring up subjects such as used cars, Mord/Fazda issues, prioritizing work, Lexus's are just fancy Toyota's, Jake's need to count drinks, Fast And The Furious jokes, Andrew and Rudy's background and connection to Mike, an update on a prior story, soooo much phrasing, a shout out to some good folks in Texas,...

The gang is back! Join Jake, Mike, Ali, and Kevin as they talk about rentals, the Quicklane training fiasco, terrible workplace accidents, trying to do good deeds, FLASH lights and Maui Jims, arriving, #SellTheBell, customer cattle guards, chewing gum oil due to Covid,  fantastic transitions, and Old Guys Rule shirts tucked into jean shorts with New Balance shoes. Check us out on Spotify, App...

Jake, Mike, Ali, and special guest Keir Sole discuss the importance of looking at the work schedule for a holiday, cleaning up back-logs of work, some more wild "customer states" stories, the horrible sad worst case scenario truth of multi-point inspections, and a little bit of poking fun at Jake. Get your very own #SellTheBell! Check us out on Spotify, Apple Podcasts, IHeartRadio, YouTube and man...

Jake, Mike, Ali, and special guest Eric Montenegro bring you hilarious new tidbits straight from another exciting week in the Automotive Industry! With subjects like UPS uh-ohs, management woes, more customer no-nos, gas vehicle no-gos, and more Listener Mail, you won't want to miss out on this fantastic episode! Visit our website at CustomerStatesPodcast.com, find us on YouTube by searching Custo...

For the first episode of season two, Jake, Mike, Ali, and Kevin bring you exciting new things such as our new YouTube channel, our new website, the possibility of video, and your favorite things like wild customers, unruly techs, and hilarious new Listener Mails. Check out our website at CustomerStatesPodcast.com, visit our YouTube channel at YouTube.com/CustomerStates...Podcast, and as always, pu...

As Jake, Mike, Ali, and Kevin get set up for Season Two, enjoy your favorite bits and segments from your favorite podcast! Season Two brings many new and exciting things that we can't wait to share with you! Continue to send us your stories and topic ideas to CustomerStatesPodcast@gmail.com, and don't forget to grab your very own #SellTheBell!

To cap off Season One, Jake, Mike, Ali, and Kevin talk about the mass-exodus of technicians and how that affects the world, prioritizing work and how you should probably start doing that, some more on air hot sauce shenanigans, automotive industry news, a special redemption update, and more Listener Mail! As we transition to Season Two, don't stop sending us suggestions for topics or ideas for new...

In Episode 20, Jake, Mike, Ali, and Kevin pontificate on subjects such as workplace confrontations and games, how many "Y's" are too many, Emojis in names, more Covid talk, being comfortable at work and dont always try to fit in, menu pricing for services and upsells, Ali does more impersonations of the Vice President, and #SellTheBell! Grab yours today by emailing CustomerStatesPodcast@gmail.com...

Jake, Mike, Ali, and special guest Sean take you on a wild journey with topics including why you should hold on to the steering wheel while driving, wheel chair accidents, the concept of vacations, a creative way to write a repair order story, and of course some listener mail! Please help us support our dear friend Seal Lifter with his cancer treatments. Visit GoFundMe.com and search for Sean Lift...

This week, Jake, Mike, Ali, and Kevin discuss High Voltage Battery Vehicles, why it's important to get and stay certified, an interrupting cow MOOO!,  a failed attempt at explaining warranty to Kevin, poorly managing time while talking about time management, a baker's dozen of tangents, a new topic called "News", and listener mail. And thanks to listener Avery for this weeks drinks!  

Jake, Mike, Ali, and Kevin talk about crying at the dealership, Ali's stray dog story, factory installed spiders, cold calling customers, visiting other dealerships, playing by the rules, quality check processes, and new lister mail! Thanks for stopping by Eric! And pick up your very own #SellTheBell by emailing us at CustomerStatesPodcast@gmail.com!!!!

Jake, Mike, Ali, and Kevin go over topics including new management wearies and woes, caged Miata's, managing customers' expectations, inconvenient shop meetings, educating the customer, plenty of call backs, how you've never thought about what your workplace door is actually feeling like, calling out Sam to join in the conversation, residual art herpes, and chicken for dinner.  Check out Dale...

Jake, Mike, Ali, and Kevin officially introduce #SellTheBell, discuss thoughts on dealership sponsored food events, and read through a backlog of listener mails. Get your #SellTheBell by emailing CustomerStatesPodcast@gmail.com. And please show your support for our great friend Sean Lifter at his GoFundMe.com page.

In Episode 14, Jake, Mike, Ali, and Kevin (in the heezzy) perform another table read of an Earl Ramsey original, talk about helping local dealers, how much we love body shops, how long your car will last, E-Waste disposal techniques, Baymates, and light bulb moments.  All this fueled by our special guest who brought drinks! Thanks Ivanka!

Jake, Mike, Ali, and Kevin talk about how we all deal with the stress of our industry, your family "mechanic", door bells and dogs, #SellTheBell, exercising the sound board keys, and much more! Don't forget to email us at CustomerStatesPodcast@gmail.com with all your stories and comments!

Jake, Mike, Ali, and Kevin talk about rousting the homeless and having a shitty Friday, Jake shows off his Google Translate skills, what happens when you send her too hard and bust your rear end, Kevin's big... smile, more poop jokes, SNACKS, a substantial feel when you put it in your mouth, #SellTheBell, new baby equals new carpet, and a special shout out to Raymond and the El Ranchito Taco Shop...

Join Jake, Mike, Ali, and Kevin as they traverse into topics including proving that 70% tangents still equals 100% content, double fisting beverages, Metric to Standard (Measurements of Freedom), Emily, loaner vehicles, training in Policy and Procedures and why you still can't get points for that, are oil changes expensive, how every time you remove a panel another squeak becomes, and habitual lin...

Come join Jake, Mike, Ali, and Kevin as the probably mispronounce names and places, ask you to clean out your cars, discuss favorite pens and new equipment hassles, #SellTheBell, strange herbal odors in customers vehicles, and then dive tongue first into a fiery evil demon that has shapeshifted into a hot sauce. Listen all the way until the end to hear the unedited reactions to this wild inferno i...

Jake, Mike, Ali, and Kevin canvass subjects such as gas lighting squeaky chairs, phallic water containers, friendship pagodas, more Trailer Park Boys references, smoking out with James Bond, Hot Or Not? categories, ghost flames on Mike's Truck, and Kevin drops some truth hammers. Help support our quest for better recording equipment by visiting Anchor.fm and search Customer States... or find our P...

Mike's first car story.