Customer Service Culture [EN]

In the 6th episode of Social Antipasti podcast I'll be talking to you about the power of online audiences. Check out the highlights below: At minute 0:30 –> Intro: why your online audience rules. At minute 1:30 –> Clients are more aware than ever. At minute 2:05 –> Go where your audience is. At minute 3:55 –> Case study: Why Copyblogger set to close their Facebook page. At minute 5:20 –> Outro: Fo...

In the 5th episode of Social Antipasti podcast I will tell you why and how you can deliver an excellent Customer Service. Check out below the highlights of this Podcast: At minute 0:40 –> Why your Customer Service needs to become more 'human'. At minute 1:30 –> Understand your clients' needs. At minute 2:15 –> The key to be competitive in the Social Customer Service era. At minute 3:20 –> Your emp...

In this 4th episode of the Social Antipasti podcast, I will give you some tips to help you face the new challenges deriving from Social Customer Care. Check out below the magic moments of this Podcast: At minute 1:00 –> Consolidate your Customer Care culture At minute 2:00 –> 5 points loved by every online customer At minute 3:25 –> Online conversations are not private: consequences for Brands. Re...

In the third episode of Social Antipasti I will help you challenge yourself so that you'll go on with your ideas and turn them into actions and projects. Read the full article -> http://linkd.in/1r3T2a4 Catch the best moments of this 5-minute Podcast: At min. 1:30 "how does it feel to leave your comfort area" At min. 2:30 "overcome your fears and become and innovator" At min. 4:25 "don't be influe...

Social Antipasti is my 5-minute podcast pill in ENGLISH. This episode is focused on Social Engagement: How to use empathy and networking to empower Social Engagement.

Social Antipasti is my 5-minute podcast pill in ENGLISH. It's mainly focussed on: -Social Media -Social Customer Care -Online Reputation