Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Dr. Michelli explores how to evaluate the user experience and the importance of watching consumer behavior.

Borrowing from recent trend data, Dr. Michelli looks at an effective strategy for when you are faced with declining customer loyalty.

Reflecting on his experience as an "innovative" customer experience consultant, Dr. Michelli shares insights central to "innovation." He also invites you to win a $20 Starbucks gift card by guessing the company he will feature in his 2011 book!

Dr. Michelli looks at the ubiquitous importance of customer experience design and asks important questions regarding your customers' perceptions of the experiences you offer.

Dr. Michelli looks at the application of Martin Lindstrom's neuromarketing research to help you elevate your customer experience design.

Dr. Michelli helps you sort through the challenge of crafting "high touch" versus "high speed" customer experiences.

Dr. Michelli explores the use of trend data as the foundation for customer-centric design exploration and what you can do to create cutting-edge offerings.

Dr. Michelli offers a data based perspective on prioritizing customer experience initiatives and achieving easily accessible successes.

Dr. Michelli links customer loyalty research data to action steps for your service culture.

An Edelman study suggests the influence of social media is contracting. Dr. Michelli focuses on the bigger picture regarding delivery of the brand promise!

Dr. Michelli builds a business case for elevating customer service and shows you the strategy for success.

Dr. Michelli explores the role of emotion evoking words in your business' success.

Dr. Michelli analyzes a drift to commoditized service delivery and its relevance to your business.

Dr. Michelli looks at an important way to benefit from social networking and it's not what you think!

Dr. Michelli offers practical tips for strengthening your knowledge of and connection with customers.

Dr. Michelli helps you choose wisely when it comes to picking a business alliance.

Dr. Michelli offers a powerful and critical tool for getting the data you need to address your critical business concerns.

Despite commentary to the contrary, Dr. Michelli discusses how Starbucks' revitalization can help you enhance your business.

While different leadership approaches are championed by varying theorists, Dr. Michelli offers an evidence based approach to a common leadership dilemma. Will you take this leadership quiz?

Using Home Depot as an example, Dr. Michelli links sound business tactics to core strategic objectives.

How do you make a lofty corporate mission relevant to all employees? Dr. Michelli benchmarks an effective strategy used at UCLA.

How good is the service that you and your company delivers?  Using Zappos as an example, Dr. Michelli explores how to increase your service centricity.

What wisdom can be gleaned from Hamlet regarding business decision making? Dr. Michelli examines lessons learned from literature, errant business decisions, and the value of authenticity.

Do you know the strategy you are deploying with regard to product, service, and customer experience?  Dr.  Michelli offers an exercise for leadership alignment and strategic consistency.

Listen to Dr. Michelli's podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg's new book "Heart of a Student Athlete ."  Take Dr. Michelli's leadership challenge....