Dr. Joseph A. Michelli
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michell...
Author
Dr. Joseph A. Michelli
Category
Podcast website
Latest episode
Jul 10, 2026
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Episodes
Experience Delivery = Quality Products + Service Excellence + Empathy 31.10.2014 1:57
In this week's podcast, Dr. Michelli discusses his hotel experience in Singapore...
Becoming Known For Service Excellence – Aligning Who You Are With Who You Say You Are 24.10.2014 3:03
Dr. Michelli, discusses service values in this week's podcast...
Blessed are the Peacemakers. They will Experience Business Success! 10.10.2014 1:42
In this week's podcast, Dr. Michelli discusses peace of mind in the customer experience...
Exploiting Breast Cancer Awareness Month – Think Authenticity When Doing Cause Marketing 03.10.2014 2:32
In this week's podcast, Dr. Michelli discusses linking nonprofits with for-profit businesses...
More Freedom Considered for Virgins: Empower Through Trust 26.09.2014 1:41
In this week's podcast, Dr. Michelli discusses businesses that are allowing employees to take as much vacation time as they want...
To Tattoo or Not to Tattoo? - Starbucks, Ink, & Customer Experience 19.09.2014 1:42
Dr. Michelli discusses employers whose policy requires employees to cover their tattoos...
A Lesson Your Business Could Learn from the Ray Rice Video 11.09.2014 1:57
This week, Dr. Michelli, talks about the impact of viral video...
Pregnancy to Birth in 6 seconds – Customer Experience and the Short Attention Span 04.09.2014 1:09
In this week's podcast, Dr. Michelli discusses customer attention...
How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues 27.08.2014 2:11
Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...
How to Create Experiences through Personalization, Sharing, and Social Platforms 20.08.2014 2:41
In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...
Renewing Commitment to Customer Experience – A Cost-Saving Approach 14.08.2014 1:41
In this week's podcast, Dr. Michelli discusses renewal of the customer experience...
Walk A Mile In Their Shoes - Mapping Your Customers‘ Journey 07.08.2014 2:56
In this week's podcast, Dr. Michelli the importance of customer journey mapping...
Easy Wins 23.07.2014 2:31
Dr. Michelli, this week discusses simplifying the customer journey...
Mystery, Sensuality and Intimacy – Loving your Customer and your Message 16.07.2014 2:38
In this week's podcast episode, Dr. Michelli discusses brand experience...
Why it‘s in your own interest to forget your self-interest 09.07.2014 3:27
Dr. Michelli shares branding lessons learned from Trappist monks in this week's episode...
True or False? Measuring Performance Leads to Better Service 30.06.2014 2:25
In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...
Beloved Brands Think Differently 19.06.2014 2:09
This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...
How to turn problems into customer loyalty 28.05.2014 2:49
In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...
How to Float a Complaint 16.05.2014 2:38
In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...
Who Are Your Customers? 09.05.2014 2:16
In this week's episode Dr. Joesph Michelli discusses the importance of listening to customers when creating a tactical approach to reach them...
The Conundrum of Consistency: When More Becomes…More of the Same 02.05.2014 3:31
In this week's podcast, Dr. Michelli discusses how businesses can create both a consistent and individualized experience across multiple locations.
How to Grow Your Customer Connection Through Technology 26.03.2014 2:39
In this week's podcast, Dr. Michelli discusses the new upgrade to the Starbucks mobile app allowing mobile tipping...
How to Create Sustainable Customer Excellence: The Power of an Acknowledging Leader 06.03.2014 3:48
In this week's podcast Dr. Michelli discusses how great leaders develop recognition excellence by creating effective reward and recognition programs...
The Big Question – What‘s Next For Our Business? 21.02.2014 2:54
In this week's podcast Dr. Michelli talks about how businesses can pursue meaningful growth...
Getting Personal: It‘s NOT Just for Valentine‘s Day 19.02.2014 2:20
In this week's podcast Dr. Michelli discusses how authentic personal interest fosters customer engagement and loyalty...
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