Dr. Joseph A. Michelli
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michell...
Author
Dr. Joseph A. Michelli
Category
Podcast website
Latest episode
Jul 10, 2026
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Episodes
Not Top Of Mind But Top Of Heart – When Branding Gets REAL 27.10.2016 3:27
In this week's episode, Dr. Michelli, discusses tattoos as a form of brand loyalty...
The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times 21.10.2016 3:37
Dr. Michelli, discusses the difference between being a ruler vs. a leader...
Will it Fly? How to Leverage Quantitative and Qualitative Customer Listening 13.10.2016 3:41
In this week's episode, Dr. Michelli, discusses customer experience innovation as a design discipline...
Stepping To The Curb – Go Faster…Make It Easier 06.10.2016 3:08
Dr. Michelli discusses innovating the speed and ease of customer experiences...
We Are All In The Perception Business! 03.10.2016 2:55
In this episode, Dr. Michelli, discusses perception impacting your key performance indicators...
Make a Mouse: The Power of a Culture of Customer Experience Excellence 22.09.2016 4:06
Dr. Michelli discusses creating the right environment for world-class customer experiences to occur...
Do You Want Engaged Employees? Ignite Mastery 16.09.2016 2:33
In this episode, Dr. Michelli, discusses drivers of human behavior...
Grateful Business – Human Experience Creation At Its Best 13.09.2016 3:06
In this week's episode, Dr. Michelli, discuss gratitude in your business...
Send in the Drones: Elevating Service in A Technology-Driven World 01.09.2016 2:36
Dr. Michelli, discusses a couple ways Domino's Pizza is innovating their customer experience through the use of technology.
Technology: A Blessing & A Curse to Customer Experience Delivery 29.08.2016 3:31
Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery...
Which Should Come First? The Employee or the Customer? 18.08.2016 2:42
In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...
Customers Aren’t Always Right: Courageous Leaders Need to Be 11.08.2016 2:29
This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...
Beating the Giant: It’s as Simple as Artisanship 04.08.2016 3:13
Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...
Make the Experience Faster and More Personal 28.07.2016 2:27
Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...
Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction 21.07.2016 2:16
In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...
Show Me the Money: The Why of Customer Experience Excellence 14.07.2016 2:51
Dr. Michelli, discusses research supporting an investment in programs designed to improve the engagement and loyalty of your customers...
Brand Independence Day: Staying in the Black from One of the Men in Black 07.07.2016 1:57
In this week's episode, Dr. Michelli, discusses branding lessons learned from Will Smith...
Personal Brand Vetting – THEY are Listening 30.06.2016 3:15
In this week's episode, Dr. Michelli, discusses personal brand vetting...
Don’t Invent – Innovate: The Art of Resolving Human Need 23.06.2016 2:24
In this week's episode, Dr. Michelli, innovation at its best...
Countering Terror with a Service Heart 16.06.2016 2:25
In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....
The Muhammad Ali Experience: 5 Lessons to Win By 09.06.2016 2:35
Dr. Michelli discusses delivery consistent brand experience...
To Switch or Not to Switch: 4 Ways to Stop Customer Churn 03.06.2016 2:35
In this week's episode, Dr. Michelli, discusses the cost of customer churn...
When it Comes to Service: Beware A Technology-Based Backlash 26.05.2016 2:58
In this week's episode, Dr. Michelli, artificial intelligence and the uncanny valley...
How to Stop the Revolving Door for Millennials at Work 19.05.2016 3:06
Dr. Michelli discusses a recent Gallup study about Millennials...
Noble Associations, Transparency, and Accountability EQUALS Success 12.05.2016 3:21
Dr. Michelli discusses the importance of effectively using technology to inquire of your customers...
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