Customer Engagement Examples of Excellence

Pete is a “People-focused transformational leader’ who is passionate about customer service, helping others achieve goals, and driving a continuous improvement mindset. Inspire a team of 50 nationalities speaking 17 languages to embrace challenges; drive visible, measurable high performance. Direction-setter and key influencer who shapes opportunities and people to foster success, stability, and g...

Kate Jones leads a team of 80 people in Royal Mail providing a centralised knowledge management service to the UK business. The team provide regular reporting, data provisioning, master data management and business partnering services. Kate has worked for Royal Mail for over 20 years, joining the company as a Mathematics graduate and has undertaken varied roles within the organisation during her c...

Hear from some of the industry’s experts as they discuss How traditional customer contact is evolving and what this means for the customer journey? Joining us for today’s panel, we have Sergio Martin, Global Remote Resolutions Manager at IKEA, Mohamed Mohamed, Global Head of Customer Operations at British Council, David Farris, Director of Worldwide Customer Experience at EA Sports and Manas Bhard...

Wais Shaifta currently sits on the Board of The Gym Group plc as a non-executive director, where he is supporting the next phase of their growth. Prior to that, Wais was the CEO of Push Doctor, one of the leading digital healthcare companies in Europe. It works in partnership with the NHS to connect millions of patients each week with clinicians and appointments which are available in minutes. Wai...

Michela is an international Customer Experience Manager who strongly believes in CX to break the silos in the organization and drive business growth. In her career she has led global CX transformation projects in international companies across different industries: Telecommunications, Retail, Utilities, Food&Beverage. Her areas of competencies go from CX strategy, CX Design, Customer Journey & man...

Ever wondered what it’s like to be working for a company that to inspire women to feel amazing and celebrate their figures? Join our exclusive interview with Julie Austin, Marketing and Digital Director at Bravissimo as she tells us more about her role, recent projects, and future plans.

Gemma joins us as Head of Customer Experience at Yell working towards the mission of connecting consumers and businesses brilliantly. With over 20 years of experience delivering customer focused change across organisations in a variety of industries, namely logistics, housing and digital marketing industries. Gemma is passionate about delivering outstanding customer experiences and continuously im...

Becky was formerly at Bain and NewsCorp, MBA from HBS. Focused on media, information and marketing services sectors, with deep experience in strategy and execution.

Ever wondered what it’s like to work for a company that helps improve people's lives through meaningful innovations? Join our exclusive interview with Lindsay Mitchell, Global Lead of Customer Engagement at Philips as she tells us more about her role, recent projects, and future plans.

Ever wondered what it’s like to work for the company that registers the ownership of land and property in England and Wales? Join our exclusive interview with Andrew Robertson, Head of Customer Policy & Service Improvement at Land Registry as he tells us more about his role, recent projects, and future plans.

Ever wondered what it’s like to work for a company that allows you to browse 1000s of handpicked holiday cottages & accommodation in top locations throughout the UK & Ireland? Join our exclusive interview with Luke Squires, Operations Director at Sykes Holiday Cottages as he tells us more about his role, recent projects, and future plans.

With a truly joined up customer and employee engagement strategy, NatWest took home 4 Engage Awards on 2nd December 2021 in the following categories:•    Best Customer Contact Strategy in a Crisis•    Best Customer Service Team•    Best Use of Voice of the Employee•    Best Use of Technology in Employee EngagementWe're so excited to hear how NatWest achieved such amazing success as Katie and Cath...

Luke tells us about Affinity Water's transformation journey since 2019, which has won many awards for its approach and delivery, both within the UK and Globally. Luke will explain how the transformation started through the development of clear customer and colleague insight, which lead to a journey of change which impacted their customer focus, colleague processes and capability as well as the dep...