Culture of Convenience

This week, we're spotlighting Angel Bui, RTO's UX/UI designer! Listen as she shares how dedication has helped her through life as well as how her parents, Vietnamese immigrants, inspired her to be successful in not only in programming, but everything she does.  What does dedication look like to you? Share your thoughts in the comments at: https://www.cultureofconvenience.com/ or email Producer@Cul...

"Data is important. But data, just like anything else, can be overwhelming if there is too much to sort through. Jeff Kahler had his own vision for building the best data reporting features in his software platform; unfortunately he was not listening to what his customers were saying they needed. He finally started listening, and HUBS was born. In this episode, find out what can be accomplished wh...

Going broke, becoming servants to AI, and rage cleaning are all topics that YOU, our listeners, wanted to discuss. Don't miss this episode, where Jeff Kahler shares his wisdom and wit on these situations and more!  Think you have better advice? Share your thoughts in the comments at: https://www.cultureofconvenience.com/ or email Producer@CultureofConvenience.com.

Curiosity requires you to seek out answers beyond yourself. Sandy Williams-Brown's curiosity sets her ahead when it comes to social media and content marketing at RTO. She's curious on the job and with her various roles in life, making her a good advocate, partner and mother.   What does curiosity look like to you? Share your thoughts in the comments at: https://www.cultureofconvenience.com/ or em...

It's important to communicate and get along with people, but you also have to know how to adapt to truly get the best out of your audience. In this episode, Flavia Chiquita, Senior Content Supervisor at MotionGlass Studios, discusses her career path and how that brought her to where she is now.     What does adaptability look like to you? Share your thoughts in the comments at:  https://www.cultur...

Courage, resolve, and strength of character is how we define Grit. But what does it look like lived out? In Episode 112, Video Specialist Steve Witmer discusses how that word shaped his life and career, along with how he brings grit to his video production skills at  MotionGlass  Studios.     What does grit look like to you? Share your thoughts in the comments at:  https://www.cultureofconvenience...

Can you spot trends and tell how long they'll last? Understanding the life cycle of design trends is not always an easy task, but this week's special guest knows a little about creating websites that get attention. In this episode Producer Kelly sits down with Ready Training Online's Web Designer, Justin Watson, to discuss how noticing trends has always been a part of his life, and how he utilizes...

With advances in technology, the business landscape is constantly evolving. While we can't completely predict the future, we can look at trends to estimate the direction of change, and knowing where the future is headed is the best way to determine what you should be focusing on now. In this episode, Jeff Kahler discusses AI, human employees, technology, and how to up your game for the future so y...

Are you feeling underutilized at work? Do you have talents that aren't being noticed? Do you feel like you could be doing more, but no one is giving you the responsibility? If so, you could be experiencing "rust out." In this week's episode, Jeff Kahler discusses the symptoms of rust out, and what you can do about it, because after rust out comes drop out, and we don't want that!   Have you succes...

Toxic workplaces will literally destroy your mood, your productivity, and even your life. In this week's episode, Jeff Kahler and Producer Kelly take an in-depth look at toxic workplaces – how to identify the source of the toxicity and what you can do about it.   Have you had experience with a toxic workplace? We want to hear it! Share your story in the comments at: https://www.cultureofconvenienc...

When it comes to hiring, how do you judge whether a candidate has a stellar work ethic and integrity? In this week's episode, Jeff Kahler asks his friend, mentor, and coach, Steve Goble, to discuss how to find these people - and better yet, how to be one.   How do you determine work ethic and integrity in your new hires? We want to know! Discuss in the comments at: https://www.cultureofconvenience...

Introducing Sidekick! trainingGrid® will soon have their very own support dog to assist users. Customer support is the backbone of any organization who values the customer experience, and this week, Support Manager Mike Singer joins Jeff and Producer Kelly to explain how Sidekick can help users within the LMS. And just because we love dogs, Jeff also interviews Lori and Jennifer, who help train "s...

It's already time for our season 9 recap and our listeners have sent in some of their most interesting work situations. From accusations of being too happy at work, to missing floor squeegees, to Darth Vader entering a meeting, Jeff Kahler is offering his best advice for each scenario.   Do you agree with Jeff? What would you do in these situations? We want to know! Email us at Producer@CultureofC...

What does it take to be a power employee? This week Producer Kelly puts Tom Hart, RTO's Director of Business Development and convenience industry whiz kid, into the hot seat. In this episode they discuss the amazing job opportunities available convenience and Tom gives a lot of credit to the role mentorship plays in becoming a power employee.   What qualities make up a power employee? Discuss in t...

trainingGrid® is launching their very own app! This couldn't happen without a lot of planning and careful consideration. In this episode, Jeff Kahler discusses everything that had to be taken into account while developing the app. Just because something is a good idea, that doesn't mean it's a good idea for everyone - and just because you CAN do something to help your customers, doesn't mean it WI...

Scammers work hard – but RTO is working even harder to keep your organization safe from Bitcoin fraud. In this week's episode, Jeff Kahler shares how a call from a client made him rethink how to protect you and your team from Bitcoin scams. Does your organization have a plan for training and dealing with scammers?   Discuss in the comments at: https://www.cultureofconvenience.com/ .

These days it seems like everyone wants a piece of the convenience pie. Restaurants, grocery chains, movie theaters - everyone wants to find new ways to increase convenience for their customers. How can you up your game and ensure you're truly building a culture of convenience? Find out in this week's episode!   How has your business adapted to be more convenient? Discuss in the comments at: https...

Welcome to our 100th episode!! This week we're talking celebrations. Often when an organization doesn't know how to do something well, they just don't do it. In this episode, Jeff Kahler discusses how to recognize and celebrate the people in your company. He also shares his reservations about recognition and discovers he is not alone! Learn how to better acknowledge a job well done. Thank you all...

Much like the fabled Fountain of Youth or the quest for the holy grail, achieving work-life balance often seems like a never-ending journey. Everyone is pursuing it, but the real question is: what do you do with it once you find it? This week Jeff Kahler breaks down the psychology behind work-life balance and shares some great ideas on how to achieve it.   Do you believe you have a good grasp on w...

Loyalty programs pop up in a variety of ways - but how effective are they when it comes to ROI? This week Jeff Kahler discusses 2023 trends for loyalty clubs and shares best practices for getting the most out of your program.   How do you make a loyalty program work? And what causes people to be loyal to you? We want to hear your thoughts! Discuss in the comments at: https://www.cultureofconvenien...

A loss leader is a strategy typically found in the retail space, but you can create one for any business. This week Jeff Kahler shares his very unconventional use of a loss leader and provides 4 important tips on how to avoid undervaluing yourself or your business.   How have you utilized loss leaders to create value for your organization? Share in the comments at: https://www.cultureofconvenience...

Younger generations often look down on the older generations for being inept with technology. However, Jeff Kahler has decided it's time to end to this false stereotype. In this week's episode, Jeff and Kelly discuss what each generation brings to the table with technology and inventions. Each generation's progress stands on top of the previous generation's creativity.   Do you have a story about...

From baby boomers to Generation Z, lately it seems like a lot of people are really focused on the differences between generations. In this week's episode, Jeff Kahler is breaking down what each generation brings to your organization and unpacks the differences and similarities between us all.   How have you promoted teamwork between generations? We want to hear your story! Share in the comments at...

What do irrational fears, uncomfortable truths, and Jeff Kahler reading minds have in common? It's all happening in the Season 8 Recap! Don't miss this week's episode, where tensions are running high and the emails from listeners just keep rolling in…   We want to know: what was your favorite moment from season 8? Share in the comments at: https://www.cultureofconvenience.com/ .

What are the new trends in hiring and recruiting since the Great Resignation? This week, Jeff Kahler invites Jessica Blake-Dean from High's Stores, based in Baltimore, onto the show to discuss her strategy for recruiting and hiring talent in 2023.   How has your recruiting strategy evolved? We want to know! Share in the comments at: https://www.cultureofconvenience.com/ .