CUES Podcast

To use analytics to create an exceptional member experience, credit unions need to know the potential impact of using descriptive, predictive and prescriptive data. SVP/Sales and Solutions Consulting for CUES Supplier member PSCU, Brian Scott talks in this episode about how data forms the foundation of the member experience —and can guide CUs on their next steps in using data to help members.

If you chase perfection in something, you might just catch excellence. John Pembroke describes how the newly restructured CUES memberships will help CUES members--and therefore their credit unions--reach their full potential. He also talks about three key CUES events coming up in the next few months.

Due diligence is a good idea before any credit union purchase. But the National Credit Union Administration actually requires a formal pre-purchase analysis before you buy investments to fund your employee and executive benefits plans. How is this best done? In this podcast, CUNA Mutual Group’s Greg Smyth gives insights and guidance.

In this episode, we will discuss what talent hoarding is, what it occurs, and how a successful talent succession program can stop it. Annette is CEO and Founder of Aspen Edge Consulting.

In this episode, we will define what BOLI is, the benefits and risks of investing, and the potential BOLI has for various credit unions. Fred is an executive benefits specialist with CUESolutions Platinum provider CUNA Mutual Group.

In this episode, we will discover the importance of engagement across generations, knowledge of the consumer, and securing millennial loyalty. Jeff is president of FutureCast, author and Forbes contributor and featured speaker at CUES Execu/Net, August 19-22, Sedona, AZ.

In this episode, we will discuss how credit unions can gain trust by providing solutions, the value of research, and the best practices to follow when it comes to your credit unions reputation and building business. Lisa is CUES’ Senior Editor. Sharon is Public Relations Manager at Delta Community Credit Union.

In this episode we’ll hear how David and Andy lead two institutions to come together to provide enhanced value and service to their members, enhance career opportunities for their coworkers, and bring economic strength to their communities. David Leusink is CEO of 4Front Credit Union. Andy Kempf is President of 4Front Credit Union.

In this episode, we will discuss strategic planning, the importance of the core elements of strategy, and staying true to them. Bryn is principal at BC Consulting and speaker at CUES 2018 Directors Conference, December 2-5, Waikoloa Village in Waikoloa, Big Island of Hawaii.

In this episode, we discuss branding, common brand misconceptions and how to avoid them, and how to overcome brand gaps. Taylor is communications director at On the Mark Strategies and speaker at CUES School of Strategic Marketing I & II.

In this episode, we will discuss the basic scope and applicability of the new ASU 2016-01 rule, Impacted investments and investment alternatives, and what this means for your CU. Bryan is principal of financial institutions at CliftonLarsonAllen. John is director of executive benefits at CUNA Mutual Group.

In this episode, we will review the key takeaways of the State of Digital Growth report, discuss how credit unions can best prepare for digital growth, and the biggest opportunities for credit unions. James is the CEO of Digital Growth Institute and speaker at CUES School of Strategic Marketing I & II.

In this episode, we will discover the keys to any successful program, types of training and resources needed to succeed, and the learning opportunities offered in the CUES School of Business Lending series and Business Lending for Directors Seminar. Jim is co-founder, chairman and CEO of Hipereon Inc., and speaker for CUES’ business lending offerings along with, Bob co-founder, president, and COO...

In this episode, we will discuss how to influence decision-making in the boardroom, understand the issues that arise when making decisions, and how to combat an underperforming board. John is associate professor, teaching stream at Rotman School of Management, at the University of Toronto as well as faculty at CUES Governance Leadership Institute.

In this episode we will examine the roles of the board, the cost of poor leadership, the current executive benefit trends, and an example of what it looks like when “things go right” and “when things go wrong”. Chris is an executive benefits consultant at O.M. Financial Group.

In this interview, we will discuss the value of mentorship, the challenges that mentorship may bring, and the different types of mentorship for you to consider. Kathy is the senior vice president of service operations at Golden 1 Credit Union.

In this episode, we will discuss the State of CU Governance, 2018 Report, the findings by CUES’ Board Governance Assessment data and Quantum Governance, L3C, and what it all means for today’s credit union. Michael is founder and CEO of Quantum Governance, L3C.

In this episode, we will discover how the provision of the excise tax can greatly impact credit union organizations, considerations for reviewing and implementing compensation programs, and an industry perspective on what credit unions are doing to curtail this tax. John is director of executive benefits at CUNA Mutual Group.

In this episode, we will explore the steps to easily incorporate positive, organization-wide efforts on strategy and member services. Jeff is president of Rising Above Enterprises and a highly sought after and accomplished speaker.

In this episode, we will identify the five modes of communication, discuss phrasing statements to bring out the best in your communication, and identify the qualities of highly effective communicators. Rieger is a communication expert and director of The Artistry of Change Training Inc.

As part of a quarterly series, in this episode, we will discover the unique, onsite professional development opportunity in CUES Symposium, upholding a good relationship with the board and highlight topics and trends within the credit union industry. Pembroke is president and CEO of CUES.

In this episode, we will discuss why succession planning so critical to the future success and sustainability of credit unions, how to successfully involve senior leadership and boards in effective succession planning, and strategies for simplifying succession planning and leadership development practices for success. Robinson is principal of Interchange Consulting Group.

In this episode, after doing more than 1,000 episodes of his show, Lawson shares his insights into top credit union industry trends and why, in a digital world, it is still important to have the face-to-face connections. Lawson is creator and host of CUBroadcast.

In this episode, we will discuss if your choices are driven by your own personal preferences and opinions and why influence is like a magnet. Berger is an expert on word of mouth, social influence, consumer behavior, and how products, ideas, and behaviors catch on and bestselling author of both Invisible Influence: The Hidden Forces That Shape Behavior and Contagious: Why Things Catch On.

In this episode, we will highlight one of the five Finalists of CUES Next Top Credit Union Executive (NTCUE) competition. Join us as we learn more about their projects and how they impact the credit union industry and beyond. Gelser is strategic project manager at DuPont Community Credit Union, Waynesboro, Va., and one of five NTCUE Finalists.