CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world. You’ll learn:  ✔ What makes PLG fundamentally different from traditional sales-led models  ✔ How CS can drive value throughout the entire user journey—from sign-up to expansion  ✔ How to adapt your engagement mod...

In this episode, we’re breaking down how to structure your CSM interview process and find the right fit for your team. You’ll learn:  ✔ How to define success and the skills your CSM needs  ✔ How to design a 4-round interview process for deeper insights  ✔ Why practical exercises are key to assessing real-world skills  ✔ How to evaluate cultural fit and alignment with your team Whether you’re hirin...

In this episode, we’re breaking down what actually matters in your first 90 days as a CS leader and how to avoid the chaos that derails so many new leaders. You’ll learn:  ✔ Why diagnosing comes before fixing  ✔ What to focus on in your 30-60-90 day plan  ✔ How to align with stakeholders and drive early momentum  ✔ And how to build credibility, clarity, and traction from day one Whether you'r...

In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them. You’ll learn:  ✔ Why hiring one CSM to “figure it out” is a setup for failure  ✔ What embedding CS into your company culture actually looks like  ✔ The real reason churn isn’t solved by CS alone  ✔ And how to measure what actually matters—so you don’t get blindsided later I...

In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as a CS leader, can do to fix it. You’ll learn:  ✔ The core mindset shift your CSMs need before anything else  ✔ Why hesitancy isn’t about discomfort with “selling”; it’s about blind spots  ✔ How to build situational fluency through coaching and enablement  ✔ And h...

In this episode, we unpack the leadership blind spots that keep CS leaders stuck and why trying to navigate them alone slows everything down. You’ll learn how coaching can help you build clarity, spot the patterns you’re too close to see, and move forward with sharper focus and confidence.  This episode explores:  ✔ Why leadership actually gets harder the more senior you become  ✔ The difference b...

In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve coached. We’ll walk through:  What to prioritize in your first 90 days The three foundational pillars to focus on when you’re a team of one How to avoid burnout and build scrappy systems that actually scale How to prove the value of CS internally without f...

In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership. We’ll walk through: The 5 core behaviors that define strategic CSMs How to coach and enable your team to develop this skillset Tactical ways to embed strategic thinking into your culture and operating model Pl...

This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team. We always hear “do more with less” but no one really explains how to do that in a way that actually works.  So in this episode, we’re diving into what that really looks like in practice. You’ll le...

Should CS Own Revenue? Most teams are already doing it. Just not doing it well. In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed: ✅ A Mindset Shift : From service to growth ✅ A Culture Shift : From passive to proactive ✅ A Strategy Shift : F...

The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value? In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along. Instead of debating if CS should own revenue, we should be asking: 👉 How should revenue be measured, enabled, or owned within your CS team? In this episode, Angeline breaks down: Why Customer Success...

Angeline Gavino sits down with Alexandra Sagaydak , Chief Customer Officer at PeopleForce , to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world. Alexandra shares her insights on: The evolving role of a CCO : What it really takes to lead Customer Success at the executive level. Owning revenue as a CS leader : How she built and scaled a CS team tha...

Angeline Gavino sits down with Telved Devlet , a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to transition into revenue ownership while staying true to a people-first mindset. Here’s what you’ll learn: The mindset shift for CS teams : From “service-oriented” to “revenue-driven.” Operationalizing revenue growth : How to create scalable process...

Angeline Gavino is joined by Mike Simmons , Founder of Catalyst A.C.T.S , to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams. Key discussion points include: The essence of leadership : What it truly means to lead and move org...

Angeline Gavino welcomes Gina Patel , a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency. Gina shares her expertise on: Building high-performing CS teams : Mentoring, coaching, and equipping CSMs to grow professionally while delivering customer value. Enablement for Custom...

In this episode of the CS RevSpeak Podcast , Angeline Gavino sits down with Thomas Voigt , Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space —particularly when leading for revenue impact. Thomas shares invaluable insights on: The competencies and skills successful CS leaders possess and why they are critical in tod...

When Ryan Dalton joined Intiveo as Vice President Customer Experience Revenue, he made one thing clear: Customer Success would be a revenue-driving function. In this episode, Angeline Gavino sits down with Ryan to discuss how he strategically transformed the existing CS team’s charter to include expansion ownership within one year. Ryan shares the deliberate steps he took to build a strong foundat...

Angeline sits down with Ejieme Eromosele , a GTM leader at Quik and Founder of Success in Black , to explore the evolving world of compensation in revenue-driven Customer Success. Ejieme shares her unique journey into CS, her commitment to diversity, equity, and inclusion and her mission to empower CS teams to make a significant revenue impact. Key Topics: Structuring compensation to align with re...

Angeline Gavino sits down with Pieter Boon , Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion. Key Topics: What are impact drivers and why are they critical for CS teams? How to identify the...

Angeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey mapping, automation, and content—and how these elem...

Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & Consultant LinkedIn Profile In this episode of CS RevSpeak , Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develop the right mindset and leverage their ex...

EPISODE GUEST: Ramses Bossuyt, Co-Founder of House of Retention LinkedIn Profile In this episode of CS RevSpeak , Angeline speaks with Ramses Bossuyt, Co-Founder of House of Retention, about the realities of leading a revenue-driven Customer Success team and the importance of adapting to the evolving expectations of CS leadership. Ramses shares his experience on how CS leaders can successfully tra...

Episode Guest: Bob Mathers, Revenue Coach & Consultant LinkedIn Profile In this episode of CS RevSpeak, Angeline sits down with Bob Mathers , a seasoned revenue coach and consultant, to dive deep into the challenges of leading a revenue-centric Customer Success team. Bob shares his thoughts on why customer success leaders often bear the brunt of retention failures, even as other departments co...

Episode Guest: Guy Galon, CS Executive Advisor LinkedIn Profile   | The CSCycle In this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue and maintaining the trusted advisor status that CS...

Episode Guest: Rav Dhaliwal, Investor & Former CS Exec LinkedIn Profile |  Rav's Blog Link to Rav's article: The Opportunities for Customer Success In the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evolving role of Customer Success in revenue generation. Rav shares his insights on the c...