CRM Rocks

Episode 39 where Markus Erlandsson talks to Ivan Stano from Resco about their purchase of CWR Mobility and what you can expect from them in the future Links: Ivans mail Resco acquires CWR mobile Resco homepage The post More mobile CRM with Ivan Stano first appeared on CRM Rocks .

Episode 38 where Markus Erlandsson talks to Therese Reuterswärd from Nespresso about e-commerce, digital marketing and how that relates to CRM. How to get started and whats important, Therese gets it all explained here. Links: Forrester Research – Full length reports on omnichannel, retail and customer experience (charges per download) Econsultancy – a wide range … Continue readi...

Episode 37 where Markus Erlandsson talks to Mitch Milam from xRM Coaches about how to develop for CRM. What is important and how to get started, as well as talking about tools to help you. Links: xRM Coaches Webinars Explorer! for Dynamics CRM Teaching Tuesdays DYNAMICS CRM Team Development Best Practices Video xRM Coaches on … Continue reading Develop for CRM with Mitch Milam The post Devel...

Episode 36, Markus talks to Gustaf Westerlund on how you implement CRM. Gustaf gives his top 10 tips on how to be successful. Links: Gustafs blog post CRM UG webinar CRM UG Congress The post Top 10 tips for successfully implement CRM with Gustaf Westerlund first appeared on CRM Rocks .

Episode 35: Markus Erlandsson talks to Therése Lorentzon about being an Entrepreneur and how you think about customers. What is your customer focus and how do you keep the balance when everything is on you? Links: Homepage Instagram https://www.facebook.com/thereselorentzonphotography The post Being an Entrepreneur with Therese Lorentzon first appeared on CRM Rocks .

Episode 34: Markus Erlandsson talks to John Verdon and Christy Spokely from Extreme CRM about CRM Conference. The discussion starts with why I should go to a conference and continues with what I might gain from going. Links: Extreme CRM Site LinkedIn Group Chisty Spokely’s links LinkedIn, email Johns Verdon’s links: LinkedIn, email The post CRM Conference with John Verdon and Christy S...

Episode 33: Markus Erlandsson talks to Jukka Niiranen from Digital Illustrated about the state of Dynamics CRM in 2015. Starting with looking backwards on all that happened. Then looking into the future with CRM 2016. Links: State of Dynamics CRM 2015 blog post Jukka’s links: MVP Page, LinkedIn, Surviving CRM Blog The post State of Dynamics CRM in 2015 with Jukka Niiranen first appeared on C...

Episode 32: Markus Erlandsson talks to David Berry about TypeScript, JavaScript and the new WEB API in Dynamics CRM. David explains why you should use TS and what the benefits are. Links: http://www.typescriptlang.org/ http://definitelytyped.org/ http://github.com/borisyankov/DefinitelyTyped/tree/master/xrm Azure AD Authentication Library for .NET Davids links: LinkedIn, MVP Page, CRM Blog The pos...

Episode 31: Markus Erlandsson talks to Tony Stein from CRM UG about User Groups. What do I gain from attending? And more. Links: http://www.crmug.com http://www.crmug.com/engage/volunteer The post CRM UG with Tony Stein first appeared on CRM Rocks .

Episode 30: Markus Erlandsson talks to Salim Adamon about Being a CRM consultant. Salim talks about what’s important and how to get there. Links: Salims Blog The post Being a CRM consutant with Salim Adamon first appeared on CRM Rocks .

Episode 29: Markus Erlandsson talks to Rick McCutcheon about Coaching in CRM. What is coaching? How can I use it to implement my CRM or revitalize my CRM efforts? Rick explains and talks about what’s important to focus on. CRM UG http://www.crmug.com Hompage http://fullcontactselling.com/ LinkedIn Profile http://ca.linkedin.com/in/rickmccutcheon The post Coaching CRM with Rick McCutcheon first app...

Episode 29: How do I build a brand? Does it make any difference if it’s a personal brand just about me or a business brand for my company? Jens Almgren comes on the show to sort things out and tell the story about building a new business and two new brands. Both a personal brand … Continue reading Building a Brand with Jens Almgren The post Building a Brand with Jens Almgren first appe...

Episode 27: Markus Erlandsson talks to Lars Nilsson from Apsis about Email Marketing. The discussion goes from How to get started, to what is important, and what pitfalls to avoid. Email Marketing Guidebook Apsis blog about Email Marketing The post Email Marketing first appeared on CRM Rocks .

Episode 26: Markus Erlandsson talks to Elaiza Benitez from Myriad IT about Modelling Security in Dynamics CRM. What are all the options and what can you do your self? Elizas vlogg explaining Hierarchy Security and corresponding blog post   The post Modelling Security in Dynamics CRM first appeared on CRM Rocks .

Episode 25: Markus Erlandsson talks to Jonas Rapp from Cinteros about developing plugins in Dynamics CRM. Where you start. How the execution pipeline works. What pipeline stages you have to choose from. When and how to use images. Tracing service, ILMerge, Sandbox. What is the recommended path? All questions answered in this episode! http://jonasrapp.cinteros.se/ http://jonasrapp.cinteros.se/2012/...

Episode 24: Markus Erlandsson talks to Brad Burks about Marketing in Dynamics CRM. The conversation starts with the size of the marketing teams, then goes to what’s the purporse of marketing getting new customers or growing the existing. What are you offering and how you are offering it. What channels to choose. Links: Using ClickDimensions to create Emails … Continue reading Marketing...

Episode 23: Markus Erlandsson talks to Jukka Niiranen about Who is the Customer? The conversation starts with the lifecycle perspective and who could be your customer, who are your customer and who is no longer your customer. How do you then model that in Dynamics CRM and how do you think about leads vs customers. … Continue reading Who is the Customer? The post Who is the Customer? first ap...

Episode 22: Markus Erlandsson talks to Gretchen Opferkew and Tad Thompson from PowerObjects about new in Dynamics CRM 2015. The discussion starts with what Gretchen and Tad are looking forward to. The number of codeless features in Dynamics CRM grows and how the upgrade path is. Links: http://www.powerobjects.com/blog/ http://www.powerobjects.com/microsoft-dynamics-crm-2015/ The post What’s new in...

Episode 21: Markus Erlandsson talks to Sunny Paris from You Don’t Need a CRM. The discussion starts with what it is and how to get started with this Lead Management system. Links: Sunny Paris from You Don’t Need a CRM, and his Twitter Their twitter Get one month free The post You Don’t Need a CRM first appeared on CRM Rocks .

Episode 20: Markus Erlandsson talks to Pablo Peralta from CRM Gamified about gamification inside Dynamics CRM. The discussion starts with a leaderboard product called Hurrah. Then the talk about how to model the game and give users quick feedback. Links: Pablo Peralta Linked In, Twitter. http://crmgamified.com/ The post CRM Gamified first appeared on CRM Rocks .

The final episode of the Dynamics Marketing series where Markus talks to Christian Abeln about Platform Aspects of Dynamics Marketing The post Platform Aspects of Dynamics Marketing first appeared on CRM Rocks .

Markus talks to Christian Abeln about Analytics and Reporting in Dynamics Marketing The post Analytics and Reporting in Dynamics Marketing first appeared on CRM Rocks .

Markus continues the Dynamic Marketing mini series with Christian Abeln, where they talk about integrating to Dynamics Marketing The post Integration with CRM from Dynamics Marketing first appeared on CRM Rocks .

Markus Talks to Christian Abeln a Senior Program Manager at Microsoft about Lead scoring and management in Dynamics Marketing The post Lead scoring and management in Dynamics Marketing first appeared on CRM Rocks .

Markus and Christian Abeln continues the Dynamics Marketing journey with Lead Nurturing The post Lead Nurturing in Dynamics Marketing first appeared on CRM Rocks .