Crisis Ahead

What can government and corporate executives who want to prepare for a crisis learn from how the Federal Emergency Management Agency does its job? The people at FEMA may have more experience responding to various crises than others in the government and private sectors. The list of disasters they’ve dealt with includes floods, landslides, winter storms, hurricanes, tornadoes, and earthquakes. Aaro...

Army Major Stephen Von Jett, a public affairs instructor at the Pentagon’s Defense Information School, discusses what federal agencies and corporate executives can learn from how military officers are trained to communicate with the public about crisis situations. Quotes In a crisis of public trust, you have to stop the bleeding. And once you do that, you can start building back. - Major Von Jett...

A lot can be riding on how corporate executives communicate about a business crisis. Edward Segal, a crisis management expert and consultant, shares the best practices for communicating with the public strategically, effectively, and efficiently.

People can have short attention spans and memories. Crisis management expert Edward Segal shares three ways to help tell your side of the story about a crisis so that people will pay attention to what you say and are more likely to remember it.

What can you do today to prepare for a crisis that your company could have tomorrow? Crisis management expert Edward Segal shares his advice on what corporate executives should do now to help guarantee that they are as ready as possible for a disaster, scandal, or emergency.

Crisis management expert Edward Segal explains the basic steps corporate officials should take to help ensure that their organizations can bounce back as soon as possible from a business emergency.

While it is impossible to prevent every type of crisis from striking companies and organizations, crisis management expert Edward Segal shares the steps business executives can take to help reduce some of the many risks they could face.

Crisis management expert Edward Segal discusses the factors that can help determine the risks and crises that companies and organizations could face.

Crisis management expert Edward Segal explains what can be at stake when deciding who will look into the cause of a crisis. He also shares his advice on who corporate executives should consider asking to investigate their company’s disaster, scandal, or other emergency.

The seven key questions corporate executives should ask before they are interviewed by news organizations about a business crisis.

Crisis management expert Edward Segal explains why visuals are just as critical as words in telling a company’s side of the story about a corporate emergency. He provides an example of how visuals were used effectively to show the impact of a national crisis.

Crisis communication expert Edward Segal shares his recommendations for choosing the best person to be the public face of your business when it is responding to a disaster, scandal, or other corporate emergency.

The lessons that are learned from responding to a crisis can be just as important as managing and recovering from the situation. Crisis management expert Edward Segal explains why and how company executives should document their business emergencies.

Companies and organizations may not have all the internal resources required to manage every business emergency. Crisis management expert Edward Segal explains how to get the assistance you need to respond quickly to a disaster, scandal, or other crises.

Crisis management expert Edward Segal explains why how fast or slow a company responds to a business emergency can work for or against the organization.

Companies and organizations should not wait until a crisis to figure out what they will say about it. Find out in this episode how to prepare a crisis communication plan before it’s needed.

Crisis management expert Edward Segal provides spokesperson training for business executives and their teams. In this episode, he shares some insider tips on how to deal successfully with reporters during a corporate emergency.

CEOs can have their hands full responding to corporate emergencies. But crisis management expert Edward Segal explains there are important reasons why company executives should make a special effort to talk to reporters during those challenging and difficult times.

Crisis management expert Edward Segal shares his advice on who should be told about a corporation’s crisis, what they should be told, and the risks for staying quiet about the situation.

Learn why CEOs should be visible and front-and-center during a corporate emergency and some of the many ways they can be seen and heard when a crisis strikes their organization.

Find out in this episode why companies should be careful about how they apologize for their role in creating a crisis, and advice from crisis management expert Edward Segal about the right ways to issue a corporate apology.

How should your company respond to news reports about the recent return of the polio virus in New York and London? In this special edition of the podcast, crisis management expert Edward Segal discusses the five best practices corporate executives should follow in response to this unfolding situation.

Crisis management expert Edward Segal discusses the first three steps business leaders should take—and why—as soon as they learn there is a crisis at their company or organization.

In this episode you’ll find out the most important things you could learn by testing your crisis management team before they respond to a corporate emergency, and what you could do with that information.

Discover what crisis management teams should do, how they should do it, and why they should do it before disasters, emergencies or scandals strike their organizations.