Webio
Credit Shift
Welcome to Credit Shift, the podcast that dives into the challenges and opportunities, tools, and strategies shaping the world of credit, digital debt collection, and digital transformation. Brought to you by Aryza.com, Credit Shift explores key industry trends and innovations, featuring insights from Aryza experts and industry leaders. Whether you're navigating AI in credit and collections, customer engagement strategies, or the future of digital debt collection, this podcast is your go-to resource for staying ahead.
Where to listen?
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Episodes
News Update: Holiday Reflections and Economic and AI Trends for 2024 08.01.2024 46:51
This episode features a conversation between Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, and Cormac O'Neill, CEO of Webio. They discuss various topics, including: 1. Personal Christmas Experiences : Both share their holiday experiences, highlighting the importance of downtime and relaxation. Cormac mentions reading books, while Paul reflects on spending a quiet Christ...
Navigating the Data Revolution: Insights from Experian's Head of Data Innovation 13.12.2023 51:59
This podcast features Dan Blagojevich , Director of Decision Sciences at Optima Partners, and his co-host Paul Sweeney , co-founder and CSO at Webio, interviewing Marilena Karanika , Head of Data Innovation at Experian. The discussion revolves around leveraging data for better decision-making, particularly in the financial services sector. Marilena emphasises the importance of using data intellige...
News Update: Mortgage Trends, AI Regulations, and Poverty Drivers 12.12.2023 23:24
Hosted by Paul Sweeney, Co-founder and Chief Strategy Officer at Webio, and featuring Delia Jones, Chief Operating Officer at Webio, this podcast episode delves into several key areas in the credit industry. 1. General Industry News The UK Finance Household Review for Q1 2023 highlighted a significant decrease in mortgage lending and a rise in house prices to an average of £283,615, driven by a sh...
News Update: Rising Debt Levels and The Future Of Payments Report 01.12.2023 36:14
In the podcast episode of Credit Shift News Update, hosted by Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, and featuring Cormac O'Neill, CEO and Co-Founder, the discussion centers around recent trends and challenges in the credit industry. Key points include: 1. Energy Crisis and Household Debt: The UK's energy price cap increase and the resultant impact on households,...
News Update: Developments in the Credit Industry, Reports and AI in Customer Engagement 21.11.2023 10:37
Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, discusses the top stories effecting the credit and finance sector this week. Section 1: General Industry News UK Inflation Update : Inflation fell by more than 2% between September and October, with a current rate of 4.6%. Despite this, overall price levels are still 16% higher than in October 2021. UK Mortgage Trends : UK Finance repor...
News Update: Worrying Economic Trends, EU's Digital Identity Mandate & Game Changing AI 10.11.2023 29:27
Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, and Cormac O’Neill, CEO and fellow founder, delve into the latest developments in the credit industry. In General Industry News, the hosts discuss the UK economy's lack of growth, reflecting broader trends in the eurozone. A Money and Pensions Service survey reveals that 30% of UK adults missed a payment in 2023, with Credit Card paymen...
News Update: Navigating Inflation, BNPL and Financial Inclusion 03.11.2023 25:57
In this episode of Credit Shift News and Update, Paul Sweeney, the Co-Founder and Chief Strategy Officer of Webio, is joined by his fellow Co-Founder and CEO, Cormac O'Neill. We kick off the show by reflecting on their company's five-plus years as a remote-first organisation in a world increasingly transitioning to remote or hybrid work settings. We then delve into recent news, events, reports, an...
Exploring the Intersection of AI, Ethics, and Finance with Terry Franklin 01.11.2023 51:50
With AI revolutionizing all sectors, how does it impact credit, collections, and the entire fintech industry? Terry Franklin , EVP at Qualco Technology, joins us to shed light on this fascinating topic. He shares insights on how Qualco uses analytics-driven fintech solutions and AI to manage non-performing loans, data analytics, and supply chain finance. Terry's stories of applying AI to business...
News Update: Living Wage, Energy Concerns, and AI in Banking 26.10.2023 9:49
In this week’s update, Paul Sweeney tackles important issues impacting UK workers and consumers. One major highlight was the impending 10% increase in the living wage, benefiting over 460,000 workers. The Living Wage Foundation sets this rate, and it's estimated at £12 across the UK and £13.15 in London, higher than the minimum wage of £10.18. Alarming polling results revealed that many below this...
News Update: IMF Predictions, Monzo's US Market Entry and Modernizing Payments 13.10.2023 26:01
Ever wondered how changing financial landscapes can affect your wallet? Let's embark on a journey with Paul Sweeney and Cormac O’Neill, the brilliant minds behind Webio, as we chart the course of the credit industry. In the first section, we dissect some alarming news from the IMF about the UK's growth outlook, a sharp decline in house prices, and the looming debt crisis. The Bank of England also...
News Update: Webio's Conversational AI Success and Big Moves in the Financial Industry 06.10.2023 35:43
This week's news update is hosted by Paul Sweeney and features Webio CEO Cormac O'Neill returns to delve into a range of intriguing topics, news stories, events, reports and trends shaping the credit industry today. The episode kicks off with a focus on the General Credit Industry News in the UK. Paul and Cormac share encouraging developments in the economic landscape, particularly regarding infla...
Unpacking Customer Needs in the AI Era with Andrew Moorhouse 03.10.2023 55:41
Imagine unlocking the potential of AI in your customer service, identifying dissatisfaction before it even occurs. Welcome to Credit Shift, brought to you by Webio.com Join host Paul Sweeney for a chat with Andrew Moorhouse , founder, and director of consulting at ALTICAL, who's pioneering the application of conversational science and digital transformation in customer service. Feast your mind wit...
News Update: Financial Struggles, BNPL, and the Future of Lending 29.09.2023 14:15
Join Paul Sweeney, co-founder, and Chief Strategy Officer at Webio. In this short episode, Paul ives a run down of happenings in the credit industry. In this episode, Paul examines the struggle of households with their rent and mortgage payments, the impact of maintained interest rates, and the emotional toll this is taking on individuals. He also examines calls on banks, mortgage lenders, and uti...
News Update: FCA Warnings, Fintech Funding, and LLM’s Transformative Power 22.09.2023 22:39
Join us for a compelling conversation as Credit Shift host Paul Sweeney is joined once again by Webio CEO, Cormac O'Neill, to examine the latest news, trends, and reports within the credit industry. From the FCA's recent warning to the insurance industry about poor practices to the UK Competition and Markets Authority's enlightening report on AI Foundation models, we leave no stone unturned. Liste...
News Update: Treasury, Tech, and Trends 15.09.2023 10:31
Could your company withstand the competitive pressures that fintech brings? How capable is your business to partner and participate in multiple ecosystems? In the latest Webio News Update, Paul Sweeney unpacks the increasing costs of the treasury, taking into account factors like risk and compliance management, maintenance and modernization, payment processing, innovation projects, and talent acqu...
The Psychology of Credit Choices with Sean O’Toole 11.09.2023 1:02:09
Join us on our exploration of the psychological and behavioural aspects of financial services products, with a particular focus on debit and credit cards. Host Paul Sweeney and Dan Blagojevic, together with esteemed guest Sean O’Toole , discuss the utility and emotional value of these products. Drawing from Sean's extensive experience in the US financial services market, we compare how consumers i...
News Update: Blockchain, Amazon Pay, and AI's Impact on Payment Systems 08.09.2023 30:13
Could the rising fees from Visa and MasterCard be the catalyst that propels blockchain into the mainstream? Join host Paul Sweeney and Webio CEO Cormac O'Neill, to dissect this possibility and more while navigating the evolving landscape of the credit industry. We'll add our two cents on Visa's plan to utilize the Solana blockchain for USDC transactions and the implications this could spell...
News Update: Credit Card Trends, The Future of E-commerce and LLMs 01.09.2023 38:38
Join us this week as our co-host Cormac O'Neill, Webio's CEO, and I explore the recent trends and updates in the credit industry. We kick off with a discussion on FICO's latest credit card market report, examining the upward trend in spending and missed payments. We share our experiences with credit card usage and ponder over the implications for companies and consumers. The spotlight then turns t...
News Update: Rising Costs, Generative AI, and the CEO Perspective 25.08.2023 27:04
This week, we have our co-host, Webio CEO Cormac O’Neill, back with us to explore recent news stories, events, reports, and trends in the credit industry. As we navigate the highs and lows of the credit industry. Listen in as we unpack the impact of record-breaking wage growth in the UK, the surge in rental costs, and the worrying increase in tenants with only a month's worth of savings. We also a...
News Update: The Impact of Embedded Finance and AI on the Credit Industry 19.08.2023 18:09
In this week's Credit Shift news update, we explore the rise in mortgage arrears and how the embedded finance revolution can offer solutions to those struggling to find financial help. Our CEO, Cormac O'Neill, offers insightful commentary on the recent uptick in mortgage arrears and the increasing financial pressures homeowners and renters face. Together, we discuss how understanding the individua...
News Update: Unraveling Credit Invisibility, Financial Exclusion, and the Future of FinTech 10.08.2023 8:10
Brought to you by Webio.com , Paul Sweeney navigates the latest stories in the credit industry. Unlock the intricate puzzles around credit invisibility and financial exclusion with us, as we shed light on alarming data revealed in a recent LexisNexis report. Get tuned in to the shocking reality of Northern Ireland's high percentage of 'credit invisibles', the surge in short-term loan applications...
News Update: Mortgage Rates, Consumer Debt Trends, and Economic Impacts 03.08.2023 10:13
This is Credit Shift News Update, where host Paul Sweeney navigates the latest stories in the credit industry. This week we closer look at the record high mortgage rates, wages and inflation in the UK, and how these are affecting consumers' ability to manage their debt. We explore the impact of these economic challenges on everything from car finance to student loans, and discuss the government's...
AI Adoption and the Future of the Credit and Collections Industry 26.07.2023 51:17
Are we on the brink of a transformative shift in the credit and collections industry? This question sets the stage for our thought-provoking discussion with industry experts, Dan Blagojevic (Optima Partners) and Chris Warburton (ROStrategy). “The only changes with AI is if you don't adopt it quickly, then customers will change loyalty to someone else. So you've got to be investing in this stuff no...
Introducing Credit Shift: Embracing The Future of Credit Through Digital Transformation 10.07.2023 1:54
Welcome to Credit Shift, the podcast tailored for credit industry professionals in the digital era. Hosted by industry expert Paul Sweeney, Product Intergration Officer at Aryza. This podcast aims to tackle the high-level challenges faced by professionals in the credit industry. Brought to you by aryza.com, Credit Shift is your go-to resource for navigating the evolving landscape of the credit ind...
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