Credentialing Chronicles

Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen Grab your coffee (and maybe a lawyer, baby!), because Season 2 is officially LIVE! We’re kicking off our “Spillin' the Tea Across America” tour in the Heart of Dixie, and let’s just say Alabama has some secrets tucked away in those backwoods. We’re diving deep into the "mystery novel" that is Alabama Medicaid—where the rules are made u...

Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen A 12-month-old infant suffers a catastrophic brain injury. An on-call neurosurgeon is scrubbed in and ready. An operating room is prepared for emergency surgery. Then administration delivers the fatal message: “The patient was transferred.” He wasn’t. In this episode of Credentialing Chronicles , Shannen and Nyleen break down a devastating case invol...

Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen This episode is one of the most infuriating we’ve ever produced — not because these stories are rare, but because they’re happening everywhere . 👩🏾‍🍼 Two Black mothers. 🏥 Two different hospitals. ⚠️ One devastating pattern: their pain dismissed, their labor ignored, and their safety treated as optional. This wasn’t “unexpected progression.”   Thi...

Send us Fan Mail Hosted by: Shannen Reyes-Aguayo & Nyleen Flores IG: @credentialingchronicles In this explosive episode of Credentialing Chronicles , Shannen and Nyleen uncover one of the most disturbing oversight failures in modern military medicine. A Major OB-GYN secretly filmed women during pelvic exams at military hospitals in Hawaii and Texas. But the real scandal? Early warnings were re...

Send us Fan Mail Hosted by: Shannen Reyes-Aguayo & Nyleen Flores IG: @shannensunfloweraguayo | @nyleenfloresfam Forget the bad actors; this episode is a pure shot of appreciation for the human heart of medicine. Shannon and Nyleen pull back the curtain to share truly moving stories of physicians who refuse to let bureaucracy or system failures get in the way of providing life-changing care. Th...

Send us Fan Mail Hosted by: Shannen Reyes-Aguayo & Nyleen Flores IG: @shannensunfloweraguayo | @nyleenfloresfam Is UnitedHealthcare having the worst year in corporate history? 📉 From the tragic assassination of CEO Brian Thompson to a DOJ antitrust investigation and the massive Change Healthcare cyberattack, the spotlight is burning hot. But today, we are looking past the headlines to the sys...

Send us Fan Mail Guest: Emily Brinkman, Esq. – Healthcare Attorney Hosted by: Shannen Reyes-Aguayo & Nyleen Flores IG: @shannensunfloweraguayo | @nyleenfloresfam What happens when the system built to protect patients… looks the other way? In this episode of Credentialing Chronicles , Shannen and Nyleen sit down with powerhouse healthcare attorney Emily Brinkman to dissect how dangerous doctors...

Send us Fan Mail Hosted by: Shannen Reyes-Aguayo & Nyleen Flores IG: @shannensunfloweraguayo | @nyleenfloresfam Malpractice. Disfigurement... A surgeon's dead wife. A state of emergency. This week on Credentialing Chronicles, Shannen & Nyleen investigate the horrifying case of Dr. Ben Brown, a Florida plastic surgeon whose practice was declared an "immediate, serious danger to th...

Send us Fan Mail Hosted by: Shannen Reyes-Aguayo & Nyleen Flores IG: @shannensunfloweraguayo | @nyleenfloresfam Paid to Prescribe?  Following the Sunshine Money: The $13.18 Billion Transparency Act  THE RECEIPTS ARE PUBLIC!  Every year, billions of dollars flow from pharmaceutical and medical device companies to doctors. Is your physician one of them? Shannen and Nyleen crack open and expose t...

Send us Fan Mail Hosted by: Shannen Reyes-Aguayo & Nyleen Flores IG: @shannensunfloweraguayo | @nyleenfloresfam Fraud. Defendants... Shell companies. Federal crackdown. This week on Credentialing Chronicles , Shannen & Nyleen go full investigative mode on the largest healthcare fraud takedown in U.S. history — Operation Gold Rush. From catheters moved like burgers on a grill to braces bill...

Send us Fan Mail Hosted by: Shannen Reyes-Aguayo & Nyleen Flores IG: @shannensunfloweraguayo | @nyleenfloresfam When the FBI comes knocking… and the Board of Medicine hits snooze. This week, Shannen and Nyleen dive into a gut-wrenching case out of Michigan that left them both sick to their stomachs. A family medicine doctor—trusted to care for entire families—was arrested in an FBI sting opera...

Send us Fan Mail Everything’s bigger in Texas — including the credentialing drama! ☕ Grab your coffee—or sweet tea if you’re feelin’ southern—and get ready for a Texas-sized laugh with a side of truth. #CredentialingChronicles #TeaSpillinMSPs #TexasEdition #MedicalStaffProfessionals Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License L...

Send us Fan Mail In this quick 5-minute sip, our MSP from sweet Georgia pours a little southern-style tea about what really goes down behind the scenes in credentialing. From lost paperwork to last-minute provider meltdowns—nothing’s off the record (except, of course, the actual records 😉). Grab your sweet tea, sit back, and get ready for a dose of MSP reality—Georgia edition. #CredentialingChron...

Send us Fan Mail North Dakota is in the house spillin' some tea with the ladies! Listen in to see what being an MSP is like in this beautiful state.  Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Chec...

Send us Fan Mail When a doctor asks you to find something he lost in the overnight resting room… you already know it’s about to get messy . 😳 In this quick Tea Spillin’ Session , Yesenia dishes the details on what really went down — and let’s just say, MSPs handle a whole lot more than credentialing. From unexpected “discoveries” to keeping your professionalism intact while holding back laughter...

Send us Fan Mail In this 5-minute quick sip, Shannen and Nyleen sit down with Erica for a Tea Spillin’ Session you won’t forget. ☕ What’s the word of the day? “Bricks.”   Nope, not the kind you build a house with— Short, sharp, and a little spicy—this one’s pure Credentialing Chronicles gold. 💅 #CredentialingChronicles #TeaSpillinSession #MSPTalk #NAMSS #Bricks Support the show Resources Mention...

Send us Fan Mail Are Email addresses telling?! What's the craziest email address you have seen?!   Ashley lets us know on this tea spillin' session! Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) –...

Send us Fan Mail Grab your badges and your mugs—because the MSPs are spilling the JUICIEST tea from NAMSS! From wild conference confessions to “did-they-really-say-that?!” moments, Shannen and Nyleen are serving laughs, lessons, and a whole lotta credentialing realness. On this session: Ann Klinger, Conference Committee Chair for NAMSS.  #CredentialingChronicles #NAMSS2025 #SpillinTea #MedicalStaf...

Send us Fan Mail Ever opened a credentialing file and had to close it right back because of the doctor’s headshot? 😅 In this Tea Spillin’ Session , Allison joins Shannen and Nyleen to laugh (and cringe) through the unforgettable world of “professional” headshots — from glamour shots gone wrong to selfies that should’ve stayed in the camera roll. 📸 Because sometimes, before the verification even...

Send us Fan Mail Grab your badges and your mugs—because the MSPs are spilling the JUICIEST tea from NAMSS! From wild conference confessions to “did-they-really-say-that?!” moments, Shannen and Nyleen are serving laughs, lessons, and a whole lotta credentialing realness.  This time we welcome our lovely Debbie Kesselring from Alaska!  We truly are covering all 50 states! #CredentialingChronicles #N...

Send us Fan Mail 👀 They showed up. They sat down. They spilled.  Anonymous 1 & 2 didn’t hold back at the Credentialing Chronicles tent—and why should they? MSPs rarely get a safe space. Leadership says “just get it done.” Providers forget to sign their apps. Payers take months to respond. And when it all collapses? Guess who takes the blame. That’s why Credentialing Chronicles exists.  We giv...

Send us Fan Mail Shannen & Nyleen pour a quick sip with Divya Shroff, MD, FHM , as she spills the tea on what really happens when quality, the MSO, and the CMO collide. 🍵 Dr. Shroff dives into how the Medical Staff Office is the backbone of quality reporting, why the CMO’s relationship with MSO leaders can make or break culture, and what happens when communication breaks down at the top.  Spo...

Send us Fan Mail Pour a quick cup—Shannen & Nyleen are spilling the NAMSS tea in under five minutes. ☕️🍵 In this lightning-round mini, we break down the hottest takeaways every medical staff pro should know right now ... Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/...

Send us Fan Mail  Pour a quick cup—Shannen & Nyleen are spilling the NAMSS tea in under five minutes. ☕️🍵 In this lightning-round mini, we break down the hottest takeaways!! Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Excl...

Send us Fan Mail Pour a quick cup—Shannen & Nyleen are spilling the NAMSS tea in under five minutes. ☕️🍵 In this lightning-round mini, we break down the hottest takeaways every medical staff pro should know right now ! In this episode we break it down with Anonymous 1 and Anonymous 2  -  as they spill some tea! Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ Stat...