Sean Sullivan
Converge Coffee
Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about...
Author
Sean Sullivan
Category
Podcast website
Latest episode
Dec 1, 2023
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Episodes
Episode 124: How Personal Growth Creates Wonderful Customer Experiences 24.02.2023 35:20
In this episode, Sean sits down with Kevin Palmieri, CFO and founder of Next Level University , and Podcast co-host. He had it all - beautiful girlfriend, high paying job, sports car, dream body... but he ended up sitting at the edge of his bed contemplating suicide. They dive into how Kevin changed his life, rebuilt himself, and created Next Level University. They go deeper into his personal expe...
Episode 123: How Great Customer Experience Starts with Your Mindset 24.02.2023 31:53
In this episode, Sean sits down with Dr. Vic Manzo, founder of Empower Your Reality . He is a business mindset coach, certified, pediatric chiropractor, 3 time author, podcaster, and speaker. They dive into why Dr. Vic became a business mindset coach. They go deeper into his own mindset and business experiences and how power over force is the way to go. Dr. Vic gives some great insights how his mi...
Episode 122: How Great Customer Experience Starts with a Human Hello 13.01.2023 28:47
In this episode, Sean and Erik sit down with Tanyette Colon. She is the Head of Partnerships with Overpass , a Brooklyn based start-up that gives high-growth companies one consistent source to find and onboard sales & support talent. Tanyette is also the founder of InFUUSE , an Inbound Lead Conversation platform that humanizes the customer journey along with a new client's first hello. They di...
Episode 121: How Stewarding Yourself and Your Resources Scales When You Help Others 16.12.2022 18:13
In this episode, Sean sits down with Josh Rhodes founder of Crypto Y’all . He is a full time crypto investor, enthusiast, and business owner. They dive into why Josh started Crypto Y’all. They go deeper into his experiences and how decentralized finances can change the life of an everyday person. Josh gives some great insights how generate wealth with easy steps. He even gives more insight how he...
Episode 120: How Being a Better Guest Creates a Better Podcast Experience 21.10.2022 17:51
In this episode, Sean sits down with Erik Deckers, president of Pro Blog Service , a content marketing agency with clients around the world. Spoiler Alert: He is now the co-host of Converge Coffee ! They dive into why Erik wanted to start a podcast but chose to co-host at Converge Coffee. They go deeper into his experiences and how he uses his writing background not only to be a great host but als...
Episode 119: Creating Great Experiences from a Healthy Mindset 20.05.2022 24:32
In this episode, Sean sits down with Josh Wilson, principal broker and owner of Kingdom Syndicate and host for The Deal Scout and Uncensored Advice for Men podcasts. They dive into why Josh has focused on his failures and how that shaped his identity. They go deeper into his experiences and how he pivoted his mindset to create better customer experiences. Josh gives some raw truth and how his beli...
Episode 118: How Moving with Purpose Created a Community 15.04.2022 26:06
In this episode, Sean sits down with Gabi Bradley, Learning & Development Consultant and Animal Flow coach and regional leader. They dive into how Gabi got started with Animal Flow and her transition to become a coach. They go deeper into her experience coaching from 1:1s to group sessions and eventually become a regional leader. Gabi explains her passions and how she adapts different coaching...
Episode 117: How Leaders Work to Build Brands and Foster Great Customer Experiences 18.03.2022 29:03
In this episode, Sean sits down with Tiffany Sauder, CEO of Element Three . They dive into how Tiffany helps her team build better brands for the company's customers. They go deeper into her experience from leading E3 into some pivotal transitions. Tiffany explains people want authentic brands and this comes from leadership being transparent. Tiffany's focused yet passionate tone shows how much sh...
Episode 116: How Combining Rev Ops and Key Metrics in an Industry Led a Company to Pivot toward Exponential Growth 10.12.2021 31:18
In this episode, Sean sits down with Mike Seidle, CTO and cofounder of PivotCX. They dive into how Mike co-founded PivotCX (originally WorkHere). They go deeper into his experience with pivoting a company towards clients' needs and finding success after Covid. Mike explains how the company focused in on recruiting key metrics. Mike shares insights on how PivotCX uses revenue operations (rev ops) m...
Episode 115: How Rooting Your Team in the Company Values Creates Better Experiences 12.11.2021 28:30
In this episode, Sean sits down with Carly Pallis, VP of Marketing at Pavilion . They dive into how Carly joined Pavilion from becoming a member to running Pavilion's marketing. They go deeper into her experience how leadership found the core values and how her team was able to market. Carly explains how the whole Pavilion team meets every Friday to share members' stories on where they aligned the...
Episode 114: How Simplifying the Hiring Process Delivers Better Candidate Experiences 15.10.2021 30:24
In this episode, Sean sits down with Carolyn Estelle, Director of Executive Search at Captivate Talent . They dive into why Carolyn joined Captivate Talent and what about the company sets them apart from the competition. They go deeper into her experience on how companies can get better at candidate experiences. Carolyn explains how this is a candidate market and how companies should adapt to find...
Episode 113: How Listening to Customers Created a Business Focused Community 15.10.2021 28:29
In this episode, Sean sits down with Rock Felder, COO at SquadCast . They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company fr...
Episode 112: How to Leverage Your Podcast to Build Great Customer Experiences 15.10.2021 18:43
In this episode, Sean sits down with Alex Sanfilippo. They dive into why Alex started PodMatch and PodcastSOP and his need to help solocasters scaling their podcasts. They go deeper into his approach on figuring out product market fit. Alex explains from his experience how to leverage being a guest and a host in podcasting. Alex shares insights on how deliver better customer experiences through po...
Episode 111: How Comfort Creates Genuine, Positive Experiences 01.10.2021 25:36
In this episode, Sean sits down with Jen Marr. They dive into why Jen started Inspiring Comfort and why comfort creates better experiences and sustains relationships better than empathy. They go deeper into her research on why people haven't been equipped to create comfortable environments. NOTE: Jen spent extensive time at crisis areas like Sandy Hook to research how comfort helps with positive h...
Episode 110: How to Make a Business Idea a Reality 01.10.2021 15:36
In this episode, Sean sits down with Zach Frantz. They dive into why Zach started Wildland Coffee . They go deeper into his passion to make lean companies serving niche customers. Zach explains his process about how he simplifies to improve the customer experience. Zach shares insights about how he approaches new ideas for Wildland Coffee and aligning that with current customer needs. Zach's frien...
Episode 109: How to Survive a Startup - Learning About the Murky Middle 01.10.2021 17:10
In this episode, Sean sits down with Steve Hoffman, aka Captain Hoff. They dive into why Steve started Founders Space and why he wrote Surviving a Startup . They go deeper into his experience helping hundreds of startups which is findings are broken down in his book. Steve shares insights in his book about how entrepreneurs can build successful companies with healthy mindsets and how to make the b...
Episode 108: Building a One Brand Conglomerate to Serve Different Customer Needs 01.10.2021 28:41
In this episode, Sean sits down with Brandon Green. They dive into why Brandon started Chapter2Ventures . They go deeper into how he bridged his different business lines into one company. Brandon shares insights how to launch a one brand conglomerate successfully. Brandon's motivating and uplifting tone shows how passionate he is about helping others through Chapter2Ventures. More About Brandon. h...
Episode 107: Why Focusing on Sleep Helps Everyone Win 30.07.2021 25:10
In this episode, Sean sits down with Riley Jarvis, TheSleepConsultant.com . They dive into why Riley started the Sleep Consultant out of his own struggles with lack of sleep that affected his health. They go deeper into his research and experiences with sleep and some pretty awesome stats. HINT: We all need to rest up. Riley explains his approach about how he helps his clients along with a doctor...
Episode 106: How Personal Brands Deliver the Best Experiences and Drive Revenue 30.07.2021 32:07
In this episode, Sean sits down with Rich Keller, CATALYST Effect Officer at TheRichKeller.com . They dive into why Rich quit his cushy corporate job and went on to be entrepreneur. They go deeper into his life experiences changed his view on branding and is now helping many entrepreneurs with their "One Word". Rich explains his approach about his own one word, CATALYST, and how built a framework...
Episode 105: How to Build a Stand Out Marketing Team to Make Customers Look Like Rockstars 09.07.2021 20:08
In this episode, Sean sits down with Daniel Incandela, CMO at Terminus . They dive into why Daniel joined Terminus early this year. HINT: Daniel joined because Tim Kopp, CEO, believed in marketing to catapult the company. They go deeper into his experiences of emotional intelligence and servant leadership. Daniel explains his approach about putting people first before profit and about how good cul...
Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences 09.07.2021 23:10
In this episode, Sean sits down with Kacy Maxwell, Executive Director at Ramsey Solutions . They dive into why he joined Ramsey Solutions. They go deeper into his experiences of building core messaging to a website with more than 6 million visits per month and over 1000 employees to support the company. Kacy explains his approach into managing such a large task. HINT: Kacy relates his approach to...
Episode 103: How to Build Brilliant Connections Without Selling 09.07.2021 25:53
In this episode, Sean sits down with Bart "BD" Dalton, CEO of Bart Dalton Consulting and Director of the [Rockfine Group]( www.rockfine.co.uk ). They dive into why his own consultancy and then created the Rockfine Group. They go deeper into his experiences of building a brilliant network without selling. Bart explains his approach into how to create a sustainable business while helping customers....
Episode 102: Marketing Lessons from Guiding Startup Founders 09.07.2021 32:19
In this episode, Sean sits down with Drew Beechler, Director of Marketing at High Alpha . They dive into why Drew joined High Alpha and his path on to the venture studio. They go deeper into his experience from taking an idea to a minimally viable brand (MVB). Drew explains his team's approach into branding and marketing an idea into a tangible concept. Drew shares insights about how the High Alph...
Episode 101: How to Be Great at Sales Without Being "Salesy" 09.07.2021 19:00
In this episode, Sean sits down with Robby Slaughter, Principal at AccelaWork and Author of 5 Books including The New Science of Time Management . They dive into why Robby started to write his new book about better conversations about sales. They go deeper into why most people have apprehensions about selling. Robby explains how we can pivot the negative sales notion into positive, personal relati...
Episode 100: How to Launch a Company in Stealth Mode 09.07.2021 28:35
In this episode, Sean sits down with Brett McGrath, VP of Marketing at The Juice . They dive into why Brett joined The Juice and the initial trials marketing a pre-launch company. They go deeper into his experiences how to create great customer experiences without a product. Brett explains his approach into turning stranger into advocates. Brett shares insights about how The Juice team works toget...
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