Consumer Fight Back

Listener Jayne and her son Alex got in touch with the team when they bought a car that didn’t survive the journey home. They’d done their best to get their money back, even gone to the small claims court, but the seller refused. Listening to their story, producer Daniel was reminded of a story he’d covered several years ago. It all sounded too familiar. After a quick search, Daniel found the old s...

Listener Jayne and her son Alex got in touch with the team when they bought a car that didn’t survive the journey home. They’d done their best to get their money back, even gone to the small claims court, but the seller refused. Listening to their story, producer Daniel was reminded of a story he’d covered several years ago. It all sounded too familiar. After a quick search, Daniel found the old s...

Listener Brendan got in touch after finding out the car he’d bought had been modified – voiding his warranty and insurance. Holly & the team find out what remapping involves and try to help Brendan get his money back. Are you getting value for money from your music streaming platform? Holly and producers Daniel & Daniela discuss their streaming habits and how to work out if you could be sa...

Janine Maher from the Money and Pension Service urges everyone to check if they can make voluntary National Insurance contributions to plug gaps before the April deadline. If you have a story or experience you want to share email cfb@bbc.co.uk

Choosing a new car is always a big decision. There are more options than ever and ways of finding the right car for your needs and budget. Motoring journalist Neil Briscoe explains why now might be the time to catch a bargain on a second hand electric vehicle. Also, the team has an update on the holiday scam story from last time. If you have a story or experience you want to share email cfb@bbc.co...

Holly Hamilton investigates a holiday scam & the online security questions it raised.

If you have a story or experience you want to share email cfb@bbc.co.uk

Small business owner Clem explains how social media scammers are targeting traders, as well as customers, and reveals some of the scams she’s dodged recently. David, Luke & Hilary give us an update on their home insurance issues, while listeners Ann & Frank tell us about their efforts to get compensation for their complaints. If you have a story or experience you want to share email cfb@bb...

On the week President Trump takes office for his second term, the First Lady, Melania Trump, has launched her own cryptocurrency. Professor Rachel O’Dwyer, expert in digital culture, explains why high profile people are doing this, and what the attractions and risk are for consumers. We keep in touch with David and Hilary, who are waiting for work to begin to repair their family home after a burst...

Listener Pat got in touch to see if the team could help her get a refund from an airline. Pat had done everything she could, but couldn’t get an answer or any progress, she could even get to speak to anyone. Producer Daniela drew the short straw and joined the queue, listening to the dreaded hold music. And, they say the customer is always right, but anyone who works in retail knows that’s not alw...

How confident would you be dealing with an insurance claim if something went wrong with your car or at home? David, Hilary & son Luke didn’t feel confident when a leak was found in their home and enlisted the help of a claims management company. That was nearly a year ago, and the family still have no idea when they’ll get back home. Holly meets David at the house to find work hasn’t even star...

Listener Seán tells Holly about his experience buying a bed for his son. They already had a mattress so just bought the frame, which had storage accessed by lifting the mattress. When it was delivered they discovered the mattress they had was too light to keep the frame down, but when they contacted the shop they didn’t get the response they hoped for. Chief Inspector of Trading Standards in North...

Holly speaks to Emma, a music lover who thought she’d hit the jackpot when a friend of a friend advertised some Oasis tickets on social media. But it was a scam and she lost hundreds of pounds. Another listener, Sue lost hundreds too when she thought an artist she followed had contacted her offering her the chance to buy some of their work. If you have a story or experience you want to share email...

Holly & the team investigate why the Department for Communities, which manages benefits in Northern Ireland, rejected Mark’s attempt to update his mother’s address when she moved to residential care. The result was an overpayment of her benefits, which the family may now have to repay, and a GDPR breach when letters were sent to an old address. Expert Rachael Jeffers attempts to make sense of...

Holly hears from CFB listener Rosie about her experience of a branch falling on her car while driving on a busy road. As Holly learns, it’s not a clear cut case. If you have a story or experience you want to share email cfb@bbc.co.uk

Hosts of the BBC’s When It Hits The Fan programme, David Yelland and Simon Lewis, lift the lid on public relations and reveal what happens when a programme like Consumer Fight Back sends an email to a press office asking for answers to a listener’s experience. If you have a story or experience you want to share email cfb@bbc.co.uk

It’s Black Friday, Black Friday Month, Cyber Weekend...whatever you call it... but are the deals you’re being offered really all they’re cracked up to be? Holly & the team do some price tracking. Travel expert Simon Calder helps out with listener Dorothy’s difficulty with getting compensation for a delayed flight. If you have a story or experience you want to share email cfb@bbc.co.uk

Having heard Claire & Michelle’s stories, Holly & the team try to find out more about this type of scam and track down the people behind it. BBC Scam Interceptors Mark & Harleen investigate the holiday company Claire sent almost £3,000 to & consumer expert Jane Hawkes shares tips on how to avoid scammers when you’re booking your next getaway.

On the BBC’s Scam Safe Week, Holly & the team investigate a scam holiday booking and try to track down the fraudsters behind it. When Claire booked a stay at a holiday villa for her family she had no idea that the person she’d booked with was a scammer. Alarm bells started ringing when the listing disappeared from the website & she feared she’d lost nearly £3,000. Claire set out to get her...

Billions of pounds of compensation has been set aside mis-sold car finance. If you bought a car before January 2021, consumer & motoring expert Scott Dixon explains what you need to know. Graduates are being encouraged to ask for a refund of student loan repayments – have you got yours yet?

The team chats about cookies (not the edible kind) and asks what data we’re giving up when we click accept on the pop ups that appear on every website. Luckily, Mat Hasker from Get Safe Online is on hand to explain what cookies do, why they’re needed and why you might get ads for snowglobes in January. If you have a story or experience you want to share with Consumer Fight Back email cfb@bbc.co.uk

Staff at an organisation in Northern Ireland that helps people with everything from debt to benefits have been targeted by a phising scam. Holly speaks to Eleazar, who was tricked into buying £400 of gift vouchers, and CEO of Advice NI, Bob Stronge, who the scammers impersonated. After discovering the scam, Advice NI reimbursed Eleazar but then were caught between the retailer & the voucher br...

After discovering strange charges on his bank statements, Norman found himself in a Bermuda Triangle of banking. Scammers had signed him up to subscription payments, which kept happening even after his bank issued him a new card. Listener Alex enlists the team’s help to get answers from an airline that owed her compensation for a delayed flight. If you have a story or experience you want to share...

Jeanie got a fright when she moved from one side of the village to the other and her car insurance soared. Holly finds out that all is not what it seems in Area 24… If you have a story or experience you want to share with Consumer Fight Back email cfb@bbc.co.uk

Holly and Daniel go out on the team’s first pub crawl to investigate the price of diet coke. Also, the conclusion of our bargain supermarket price comparisons – are they actually saving you money? If you have a story or experience you want to share with Consumer Fight Back email cfb@bbc.co.uk