Upland Software
Connected Knowledge from Upland Software
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Author
Upland Software
Category
Podcast website
Latest episode
May 15, 2025
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Android almost 10M downloads · 4.8 rating
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Episodes
Learnings from Contact Center Leaders with Samantha Middlebrook 20.03.2023 26:52
If you’re a contact center leader, this week we’re talking all about you. What’s going on in your business? How are you handling staffing in a strong employee market? How are you navigating modern metrics post-pandemic? Samantha Middlebrook, Senior Director of Product Marketing and Product Management for the Contact Center Productivity Business Unit here at Upland Software, joins Pete Wright to sh...
Enhancing Customer Service in a Personalized Contact Center with Denis Francoeur 08.02.2023 25:13
Denis Francoeur talks about the evolution of the call center, how expectations have changed for operators and customers alike, and how the personalized contact center can change the game for customer experience and satisfaction. Submit your Questions to Connected Knowledge (00:00) - Welcome to Connected Knowledge (00:18) - Call Center Time Travel with Denis Francoeur (09:24) - Call Center Sat (11:...
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