Jerry Zigmont, Joe Saponare, Sam Valencia
Command Control Power: Apple Tech Support & Business Talk
Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).
Author
Jerry Zigmont, Joe Saponare, Sam Valencia
Category
Podcast website
Latest episode
Jul 6, 2026
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Episodes
627: Proving Chemistry: Sam & Jerry's Tech Talk 22.07.2025 56:11
In this episode of Command Control Power, Sam and Jerry address listener feedback about their on-air chemistry and dive into a variety of tech discussions. Sam talks about his recent MacBook Pro M4 upgrade and the challenges he faced during the data migration process. The duo discusses the importance of maintaining and justifying tech expenses, with Sam sharing his strategy of integrating differen...
Best Of CCP - 165: Interview With Matt Woestehoff of Foundation in Minneapolis 15.07.2025 58:38
Recorded July 19, 2016 CCP welcomes Matt Woestehoff Director of Business Development and Operations of The Foundation in Greater Minneapolis-St. Paul Area Quoting Matt's Bio On The Foundation website: "Presenter, listener, growth engineer. I work with companies who understand the value of thinking ahead. We build a strong technological base so that you can Get Back to Work. We help acquire, deploy...
625: Surviving the Unthinkable: Adam Burg's Personal Account of California's Eaton Fire 08.07.2025 1:02:11
In this episode of Command Control Power, hosts welcome Adam Burg from CALSO Technologies to share his harrowing experience with the Eaton Fire in Altadena, California. Adam recounts the events leading up to the evacuation of his family, the destruction of their home, and their subsequent journey to recovery. He highlights the overwhelming support from the community, the importance of preparedness...
624: Tech Takes: The Struggles with AI and Accounting Software 01.07.2025 52:12
In this episode of Command Control Power, the hosts discuss their long-standing production schedule and reliance on listener support through Patreon. They share humorous anecdotes and frustrations about everyday tech issues, such as fixing client problems and dealing with insufficient AI-generated messages. The conversation delves into the ever-increasing costs of essential services like QuickBook...
623: When Updates and Integration Go Awry: A Case Study 24.06.2025 42:11
In this episode of Command Control Power, the hosts tackle a series of tech frustrations including missed live streams, troublesome iPhone camera features, and challenges with Apple TV and Hulu apps. They dive into a detailed rant about modern tech devices failing to work seamlessly, share personal anecdotes of encountering pop-up errors and software compatibility issues, and discuss potential sol...
622: Streamlining Revenue: Affiliate Insights and Network Solutions 17.06.2025 1:00:58
In this episode of Command Control Power, Joe and Jerry dive into the intricacies of network monitoring, leveraging affiliate programs for additional revenue, and the challenges of managing client relationships. They discuss Jerry's struggles with dermatological prescriptions and the importance of staying updated on tech services. The conversation shifts to the mechanics of Amazon's affiliate prog...
Best Of CCP - 470: Beans In The Buckets 10.06.2025 46:19
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
620: From Rooftops in Spain to QuickBooks User Pains 03.06.2025 57:27
In this episode of Command Control Power, the hosts discuss recent events including a vacation and the ACEs conference. They dive into a detailed troubleshooting story involving QuickBooks server issues and explore the challenges associated with setting up Windows PCs and QuickBooks for clients. Additional topics include managing one password admin access for clients and a debate over using cases...
619: Mac Misfires, Backblaze Blues, and the Cost of Bad Support 27.05.2025 57:10
In this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech issues. They delve into a peculiar issue one encountered with a MacBook Pro during an update, which turned out to be related to Dell Display Manager. The conversation also covers Backblaze backup anomalies, Apple's migration assistant quirks, and pro...
Best Of CCP - 288: Shoehorns, Straight Jackets & Ducktape 20.05.2025 50:21
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
617: Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models 13.05.2025 1:04:03
Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models The hosts of Command Control Power are joined by Adam Engst of Tidbits Content Network for a wide-ranging discussion on the state of AI, the ethics of technology in business, and how evolving business models are influencing content creation. Topics include the 35th anniversary of Tidbits, the importance of maintaining hum...
616: Backblaze Blues, Alectrona Patch Updates & the MacBook Air That Took Flight 06.05.2025 1:09:49
The hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust among users. They delve into the technical struggles with Apple's update processes and highlight improvements to the Electronic Patch software. Jerry shares a personal story about accidentally leaving his MacBook Air on top of his car and the ensuing r...
615: Boutique Consultancy: Balancing High-Touch Service and Growth 29.04.2025 53:24
Boutique Consultancy: Balancing High-Touch Service and Growth In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-savi...
614: Navigating AI in IT Consulting: Insights from Michael Thomsen of Origin 84 22.04.2025 58:46
Navigating AI in IT Consulting: Insights from Michael Thomsen In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84, dialing in from Australia. Michael shares critical insights into the use of AI in IT consulting. Topics range from the pros and cons of binge-listening to tech podcasts to the practical uses of AI tools like ChatGPT and Google's Gemini. Michael empha...
613: Inside the World of IT: Daily Challenges and Unlikely Solutions 15.04.2025 1:04:58
In this episode of Command Control Power, the hosts discuss several interesting and challenging situations they've encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment,...
Best Of CCP - 020: Client Anecdotes & Rates 08.04.2025 1:02:47
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
611: Breaking Bad-Blaze 01.04.2025 57:46
Join us for an engaging episode of Command Control Power as Jerry reports live from a beautiful chapel in Paris. He shares his travel experiences in the city, the challenges of walking and navigating with Apple Maps, and the frustrations with iPhone battery life. The conversation then shifts to a deep dive into tech issues, including a detailed discussion on the recent woes with Backblaze's backup...
610: Travel Tales and Techie Triumphs: Sam's Hawaii Adventure & Exploring Alectrona Patch 25.03.2025 53:27
In this episode of Command Control Power, the hosts dive into a vibrant conversation starting with Sam's recent trip to Maui, Hawaii. Sam shares his experience, the unexpected challenges, and how he managed to take a much-needed mental break from work. His trip also marks his personal milestone of visiting all 50 U.S. states. The discussion then shifts to various tech topics, including challenges...
609: Insights and Updates from ACEs Conference 2025 with Justin Esgar 18.03.2025 51:21
In this episode of Command Control Power, the hosts welcome back Justin Esgar of ACEs Conference. The discussion kicks off with light-hearted banter about colds and convincing Jerry to buy a ticket for the upcoming ACEs Conference. Justin shares behind-the-scenes insights into his daily routine and the value of attending ACEs, highlighting its focus on business growth for consultants, the expansio...
608: In the Cloud: Troubleshooting Tech and Exploring Backups 11.03.2025 48:46
ShrimpShellShineShoe24! 608: In the Cloud: Troubleshooting Tech and Exploring Backups In this episode of Command Control Power, the team discusses a range of topics from humorous backdrops and personal anecdotes about health to dealing with poor support from vendors and troubleshooting client tech issues. They highlight the importance of routine check-ups, like colonoscopies, share experiences...
607: DDM Deja Vu & Other Mysteries: A Kale Salad for Your Mac 04.03.2025 57:45
In this episode, the hosts delve into maximizing earnings from the Amazon Affiliate Program, including the requirement to link clients to a webpage first for tracking and credit. They discuss the importance of managing Mac software updates through MDM and the emerging DDM approach, addressing their methods and challenges with client systems. Additionally, they touch on using Ubiquiti equipment eff...
Best Of CCP - 087: Joe's Birthday Bash 25.02.2025 1:13:52
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
605: Backup Challenges with Adam Engst Of The Tidbits Content Network 18.02.2025 1:01:30
Backup Challenges with Adam Engst Of The Tidbits Content Network In this episode of Command Control Power, the hosts are joined by Adam Engst from TidBITS Content Network to discuss the evolving landscape of bootable backups, cloud storage solutions, and disaster recovery strategies. They delve into Apple's recent changes affecting bootable backups, the importance of testing backup functionality...
604: Sync or Swim: Tales from the Technical Trenches 11.02.2025 1:00:36
In this episode, Joe Saponare and Jerry discuss dealing with common tech issues. Jerry shares his experience fixing his AirPods Pro charging problem, detailing his investigation and a strategy using contact cleaner. The conversation shifts to Synology updates, exploring the challenges of manually updating DSM firmware, and the discovery of missing auto updates. They also delve into the use of Unif...
603: Navigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder Of Creative Techs 04.02.2025 52:44
Navigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder In this episode of Command Control Power, returning guest John Moder joins the hosts to discuss a variety of topics ranging from hardware issues with the latest generation of MacBooks to the intricacies of NDAA compliance concerning network hardware. John shares his experiences with the transition from an Int...
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