Colony Confidential Podcast

Our Follow Up with Margaret Garcia from Grit PPO.   Take notes or better yet, save this one for reference.  Learn about the best methods for managing your inbound phone calls. Pest Process Outsourcing can change the way your business operates, learn more about what Grit does for Pest Control and Lawn Care companies.  And send us your customer service questions colonyconfidential@gmail.com 

Here's the first installment of our Customer Service Series. Meet Margaret Garcia, we sit with the Founder of Grit and get the low down on how she got her start in the business.  Haven't heard about Grit PPO?  Well get ready to learn another key step that can seriously upgrade your daily business operation. You're Welcome!

More insight on Networking What we're learning about Customer Service  What's coming Next and Ed's ready for Spring Break in Florida.

Today we continue our networking convo with some more tips and explanations on hashtags and how to use them correctly when you're working on increasing your business contacts.  

Doesn't matter if you work in Lawn Care, Plumbing, Roofing or HVAC.  The way to grow your company in 2020 is by working on your business, not in your business.  Networking done right leaves you with Lifetime Business contacts and friends.  All the secrets are in this episode.

Here's what we've been up to.  From the magic of vacation to the latest with Lillie Kardashian.  It's 2020 Let's Go Baby! Going to NPMA's Eastern Conference? We hope to see you at Harrah's Atlantic City on 1/14  

What are your thoughts on Door to Door Sales in Pest Control or Lawn Care?  How to get the best deals from your distributor? Join us to get answers to these questions in this episode!

We always learn a lot from Dan Gordon.  He's one of the people who always knows what's going on in our industry.  Today he answers some of your questions about the state of Pest Control.  The next money making insect and some of the things that you shouldn't overlook.

In the second installment of our interview with Frank McDonald, we're talking about the importance of protecting your customers digital information with cyber insurance.  If you have recurring business (and you should) you also have credit cards on file.  Your customer information needs to be properly protected, find out more about the gaps that could end up causing you a lawsuit and get ahead of...

We interview our guy for insurance.  We always have a lot of questions when Frank McDonald from Select Insurance is in the building and this time its no different.  Frank has been in the pest control space for decades so he's seen a lot.  Check this one out for some of the latest and make sure you're covered.  Peace of mind is more affordable  than you may think.

We reminisce on some Thanksgiving greats, and give a sneak peek into what we're working on.  Would you like to come hang out and learn with us?  Find out more by Subscribing to the Podcast and Turning on your Notifications Happy Thanksgiving Everyone!

The Busy Holiday Season is here.  Find out what's on our agenda and what we're working on for you listeners.

We're super excited to bring you this interview with Raymond who is passionate about giving back to his community in Spokane WA.  Bedbug free furnishings is able to heat treat furniture to eradicate bed bugs to prolong its life cycle.  If you'd like to help or support visit them at  https://bedbugfreefurnishings.org

We're continuing our conversation on the tools and solutions that Small businesses need to keep operations running without having to micro - manage.  Ready to make your life easier too?  Listen to part 2 of our interview with Workwave's Kerry McCane.  Find out why Ed asked; Where were you in 1974? This is a detailed walk through of the product that can revolutionize the way your small business ope...

We spend so much time learning about growth, solutions and profits it may seem like the challenges and headaches that come with entrepreneurship are a thing of the past.  You would be wrong, but like today's guest Larry Izzo, we keep rolling with the punches.   There are a lot of funny stories in pest control and some F'd up ones too.  This episode has some of both...

Ed calls it turning a corner, just think of it as Levelling up for your small business.  This episode packs another installment of tech info  that you can use to automate and optimize your Pest Control start-up.    

Whether you're just starting out in Pest Control with fewer than five technicians or you have a Multi million dollar company with hundreds of team members.  We all agree on the importance of better productivity. Getting your routes properly organized is a key step in Optimizing your Business Operations.   Of course you already have enough on your plate, so let's learn how you can get it all done w...

Occasional Invaders, Mice, Wildlife? We have some quick tips for you on how to prepare your customers for the cooler temperatures.  Listen for some tips on how to protect yourself from crazy raccoon encounters and why your customers are having an uptick in pest activity.

Happy Thursday and Happy Halloween.  It also happens to be Happy Birthday for Ed and the day of our B&G Breast Cancer Awareness Tank Giveaway! We even have a new release, on Leading through Adversity.  We all know that it's unavoidable in adult life and in business.  Today we discuss some of the toughest challenges - hurt employees for example, and give you some of the answers that worked for us a...

$hit Happens.  Are you prepared to handle it?  We're sharing some stories of emergencies that we've had to navigate this week.  Use these lessons to help you come up with helpful steps you can use in your business.

How much do you know about the tools in your arsenal?  Today we cover some new and not so new features of the B&G Sprayer - one of the first pieces of equipment any professional Pest Manager gets acquainted with.   Subscribe to our YouTube channel for your chance to win the  Pink Breast Cancer Awareness B&G from Pelsis - draws on Thursday October 31.

We're talking about Pest World 2019 - but how can we keep Ed and Joe on track? We have some great new products to share, out take on the show and our B&G Giveaway starts now - FOLLOW us on social media FB, YouTube and IG to Win!

A Lil Extra Here for ya.

Join us on Social Media Channels for Today's content.   Live in San Diego CA for Pest World 2019