Colony Confidential Podcast

Here is all you need to know about Call Centers from the Customer Service Queen herself Margaret Garcia.  She's heard and seen a lot in her 20 plus years of experience in Customer service for Pest Control, Lawncare and Hvac and Margaret still swears by routine spot checks on phone calls.  Listen in for everything else new with her, Ed and Joe.

Grit PPO's Founder and President Margaret Garcia joins Ed and Joe in this informative episode that focusses on the front line staff and the importance of Training and Development.  Grit PPO is able to provide stellar customer service and is an outsource call center for Pest Control, Wildlife and lawn care industries. Working in a variety of softwares, Grit's team promises a human touch in a digita...

Jeff King is known for his marketing smarts and has grown Pest Rangers in PA  into a successful and respected brand.  Listen to his story and a culture Q&A with Jill Chapman from Insperity     

Hi Mr. & Mrs. America, we're excited to share another installment of Meet the PMP.  Today's episode features friend of the show - Jeff King from Pest Rangers in PA.  Jeff has built a great business with his marketing smarts and is here to share some of his tips and thoughts from how he started in the industry to what he considers the biggest waste of advertising money in the industry. Listen Up an...

Season Three will teach us more than we want to Learn??!? Starting with vaccine mandates and how they've changed the way we do business. Since our Parent company Colony Pest Management services a lot of healthcare facilities in NYC, things changed very quickly for us.  In this episode hear how Joe made the necessary adjustments and stick around for the Insperity Q&A series coming up. Send us an Em...

Anytime we speak with Paul Giannamore, it gets better.  Understand what's going on in the world as it relates to running your small or not so small business.  It takes more than hard work, to be successful, entrepreneurs need to make sound financial decisions on a daily basis.  This is a great place to start. 

It's The most dangerous pest in the U.S - In this episode learn how to do a tick drag and other do's and don'ts during the summer season.  Summer school Q&A is on Instagram Live every Tuesday at 7:30pm Powered by Gnowbe.  

Insperity's Pete Hinojosa got us together in this episode.  Part 2 follow up gets into the four personality types DISC and how they play out in the workplace.  We even get some help with our personal relationship this time LOL.  Grab the workbook so you can follow along.  Send us an email colonyconfidential@gmail.com

Pete Hinojosa is Back!! joining Ed & Joe to talk about Leadership in a way that just makes sense.  We understand that today leadership and decision making is more complex than ever.  Pete and the team at Insperity are our partners in transforming, understand and increasing our efficiency in the most important aspects of running a small business.  Tune in to this week's episodes for information on...

We're back at it with Dr. Dini Miller to talk more on cost, time and efficiency in the field.  Roaches, bedbugs, tacos - yes please.  We also talk about the future of Pest Control and how electronic insect monitoring can fit in and the challenges that need to be overcome for their success.

One of our favorite guests Dr.   DIni Miller joins us again today - she is an esteemed professor of Urban Pest Management at Virginia Tech. Specialising in Ed's favorites German cockroaches and bed bugs.   We always have tons of questions for Dini and start off by talking about her students - we want to know who's coming up in the world of entomologists.   But things get really interesting when we...

Keep an eye out and stay a step ahead with the latest news in online advertising.  Daryl Margaux from Search Kings is back with todays installment.

Daryl Margaux from Search Kings in Canada sits with Joe to discuss what's new in the world of online advertising.  Get ready to hear answers to your questions on streaming media ads, what's new with Google and the steps you should be taking now, to get your business ahead of the competition.    

Frank Macdonald joins us from Select Insurance.

We had the chance to catch up with our Insurance go to guy - Frank Macdonald from Select Insurance.  Frank has been a friend of the podcast from day one.  The last time we spoke it was all about disinfecting services for covid - 19 so this time around, we find out what's new, talk family and how he's been adjusting in his business.  Great advice and insight into the Cares Act, wage and hour polici...

We've been learning and doing so much - today we're checking in, sharing more on what's to come and recapping some recent highlights.  Ed Sheehan decides to go for a pedicure - his first ever!

Another installment of Strategies and Insights for success in your business.  Regardless of your size - these tips are for creating a strong foundation.  Whether you're leading a company or a family, Pete helps us to understand the important things we must get right - no matter what.  Starting with Culture we cover Hiring, Liability, Communication and More - Notebooks Out.  

Our Insperity experts are back to talk with us about Leadership Development Strategies.  Join Ed, Joe and Pete for an introduction to this round of our HR series and come back on Thursday for more.

Talk about Minding your Business? This week's PMP Spotlight takes us over to Arizona meet David Marshall, founder and owner of Arizona Pest Squad. We talk about his start in the industry - moving from the music business. Then here come all the challenges.  Loss, Growth, marketing - it's all in here with so many tips for your business - you're going to need to listen more than once.

Ed and Joe connect to talk about everything we've been learning in the past few months.  There are more challenges in today's workplace than ever before so we all have to get better.  We talk a little about Cuomo's business, company culture, tricks and tips our managers are using to stay connected with the team and foster the behaviors we're looking for. 

Ed and Joe are catching up, talking about our recent and upcoming episodes and getting us prepared for the spring.  We get a lot of laughs in this episode and some great tips.  Want to connect? Send us an email colonyconfidential@gmail.com

We've always shared how networking was and remains the key to our success in business.  And while times and events have changed, we still say the same.  Ed and Joe discuss some of the tricks that helped them get new business along with some  new  Networking Tips, you may be a little rusty, so it's time to Sharpen up.  

Catch up with our spring Q & A series.  Don't miss the HR Series starting February 23

We love answering your questions.  Send us an email colonyconfidential@gmail.com    

Another round of Q & A for you friends who want a professional opinion.  We answer questions on which is better to use steel wool, copper mesh and where most rodents find entry into your homes or buildings.  We talk about the one of the worst insects to try and DIY.  How a clean home can suddenly get roaches and so much more.  Send us your questions at colonyconfidential@gmail.com