Collision Coffee Talk

It's the Christmas episode. Well really it's just the last episode before Christmas and the industry is taking no time off for the Holiday  In this episode:  State Farm Faces Raketeering Lawsuit in Oklahoma  Copart Uses AI To Call Bodyshops... and fails  asTech Circus Expands With Roadtrips  Progressive Adjuster Qualifications Testing  Claims Fraud and Adjuster Bias With Bodyshops and AI 

It seems things are not going to slow down as we enter the last weeks of 2025.  Florida is taking steps to end the way insurers use AI in claims  State Farm Has Comments On AI and How Adjusters Should Adjust  Why are adjusters terrifed of making decisions  Total Loss Strategy or Settlement Negotiation?  Hyundai Paint ADAS Recall Is More Important Than You Think 

This industry seems to think that shops will never connect the dots. That has most of the sport coat mafia thinking the answer to every question is to just deny and deflect.  Maybe some of that is starting to catch up to Attorney Generals and Judges.  In this epiosde:  3M FINALLY admits to Amazon Store  State Farm Attorney Makes HUGE Mistake In North Carolina Court Filing  There Is A Reason For Mi...

It's another jam packed episode as the world turns in the drama of Collision Repair  State Farm Singles Out Gerber  Cancel All Your Trade Publications In Protest  Do You Know Your Tools: Estimating Systems Ford and Amazon Make a Deal  State Farm Says It's Only 96 Hours  Problems With Honda and Aftermarket Headlamps  OEM Safety Inspections and Lawsuits  Insurers Waive Rights In Subrogation  Another...

Happy Thanksgiving Week.  On this episode of Collision Coffee Talk we talk about:  The reasons Progressive Insurance says they will not pay for paint and material expenses proven with invoice  Why do we really do this job of Collision Repair  General Motors Dealers across the USA are revolting over Caliber Collision locations inclusion in certified shop locators  Hyundai makes deal with Crash Cham...

It's another rant filled episode of Collision Coffee Talk and this time she's not holding back.  We'll talk about the VERY disturbing press release that came out from Boyd Gerber that provides some chilling insights to the future of repair.  Insurance companies continue to make errors with policy application and it's presenting some slam dunk Bad Faith suits  There is a new bully in town around to...

The best part of any industry event is the amount of gossip and drama that unfolds. In the middle of everything, some interesting information was released. But the desert of Las Vegas was not the only place the industry gathered. The insurers were in Orlando, FL to discuss claims technology and process.  In this episode of Collision Coffee Talk:  Tesla Insurance Fails in Claims again  Insurance Cl...

It's industry tradeshow week so we're going to throw some shade and talk about some news in this weeks episode.  State of Illinois Files Suits Against State Farm  Bodyshops of Oklahoma sue the Department of Insurance and Governor  Voice Activated Measuring  Should Insurers Be Kicked Out of Industry Meetings  The Bankruptcy Disrupting the Auto Industry  Michigan Towing Laws Hit The House  Are Insur...

A trucking company, Waffle House, and the collision industry are connected in surprising ways, including a potential warning for the industry.  We discuss concerns over specific terms in the State Farm Select Service agreement that have many worried.  An insurer lost three lawsuits to a bodyshop due to their attorney’s reliance on ChatGPT for drafting documents, which proved incorrect.  Additional...

We spent last week up in the Northeast visiting New York and New Jersey, but there was a few things of intrest and a claims conferecne to review.  In this weeks episode we'll discuss:  Liberty Mututal and Pre-Meditated Bad Faith?  State Farm and Elitek Pricing Agreements  Insurer Tech Conference 2025  Alcohol and Collision Repair?  We Launch a New Service That Is 100% Guaranteed To Get Us Sued!  A...

We have a lot to cover this morning in the industry! It was only a matter of time, but State Farm is facing multiple class action lawsuits over their use of AI in claims handling. How will this effect shops that also use AI tools to complete estimates and look up procedures?  Tesla total loss issues and problems created with how they handle vehicles damaged and use of their owned charging stations...

It's been a busy week for our industry. Lets talk about a few growing stories  Automomous Car Gets Traffic Ticket  AirPro Takes Another Court Loss  Tesla Is Slapped By The California DOI  State Farm Drops Labor Rates Across The USA  Is ADAS a Financial Cliff For Investors

It's a long episode be we have some exciting things to talk about!  Understanding "Sticker Shock" in Collision Repair  DRP's Are Bad Faith  Toby Chess is BACK!  Rules and Regulations for RTA  Claim Volume Takes HUGE Dip  Shops Cross The Line In Supplement Handling  We're Going on the Road!

You have got to hear the latest developments across the world of insurance, OEM and collision repair. Grab your cup, this one is a bit crazy! GM Website Revels Deeper Issues with Certification and Locator  The Consolidation Game Has Ended, or Is it Now Just Being Played With Independent Shop Owners  Dramatic Changes On The Horizon For DRP Contracts That Will Effect EVERY Bodyshop  3M Gives Award T...

As Fall approaches, major developments continue in the Collision Repair Industry.  Tesla faces new legal challenges, hackers target original equipment manufacturers, and Copart intensifies its stance against bodyshops and repairable vehicles.  Meanwhile, Michigan has issued strong guidance to insurers regarding claim handling in a recent total loss case.

It’s Labor Day and we know it’s not just us who is working in the collision repair industry. This morning we’re going to tackle some uncomfortable topics and call out a few problems. 0:00   Welcome 5:19   DRP Fails Post Repair Inspection… Shocker 22:02   EV Sales Are Dumping 24:26   Michael Jordan Sued For NASCAR Text Messages??? 25:37   OEs Stop ADAS Level 3 Production As Stocks Fall 27:58 Tesla...

Collision Coffee Talk: Insurance Claims, Mental Health, Tesla Fire, DRP Repair Issues, Industry News • Collision Repair Industry Updates • Insurance Claims Explained • Mental Health in Collision Repair • Tesla Fire Incident Discussion • Direct Repair Programs (DRP) and Vehicle Safety Challenges • Consumer Education: Blending in Paint Repair • Bloomington Collision Center New Neighbor Announcement...

It's no secret how we feel about legal issues and Bad Faith situations. You'll want to check out this interview and see how it effects collision repair.  We're also going to talk about some of the comments left lately on past episodes.

Collision Coffee Talk: Are The Champion’s Crashing? ADAS Is Terrifying and Ransomware Attacks Increase   It’s true, we are the best at what we do, and this week’s Collision Coffee Talk says it all.  We’ll dive into the Moody’s financial downgrade of Crash Champions from stable to Negative. What does that mean, not just Crash, but for every MSO or DRP dependent shop in the industry. What are the ou...

It was an interesting week in the world of Collision Repair. As we kick off the first full week of August, lets talk about a few things.  The Absurdity of leaders in this industry  Caliber Files For Intial IPO  Is Journalism In Our Industry A Hoax?  Tesla is hammered by a Jury in Florida and the DMV in California  Are current pay models holding back the industry  State Farm Allows Interns To Handl...

All jokes and memes aside, it is now official from the US Government... Ford officially sucks at making vehicles.  No reallly, they now hold the record for most recalls issued in a single year by any OE EVER and it's only July. Still plenty of them to raise that number to something that most likely no OE will ever take from them.  But, how does that effect the way bodyshops approach collision repa...

The Just Jack Award(s) Introduced  Progressive Makes Class Worthy Legal Error with DV Letter  OEs Going After Their Own Dealers?   They Don’t Make Em’ Like They Use To! Late Model vs Classic Collision  Replevin Cases Increasing On East Coast  AI Lawsuits Increasing 

Welcome to Monday July 14, 2025 and Collision Coffee Talk. In this episode we cover  Insurers and LKQ Corporation List Used ADAS Sensors as Parts In Estimating Systems  State Farm Doubles Down On Seatbelt Safety Inspections As Included  Progressive Adjuster Defines A fail in Negotiation With Bodyshop  CARSTAR shop in NY With Repair Fails Found In Post Repair Inspection  Kentucky Updating Total Los...

It's late but it's here.  In this episode of Collision Coffee Talk we'll Discuss:  Using AI for Vehicle Repair Or Claims Communication  Clownsultants Need To Know Their Role  Driven Brands and State Farm Make Huge Safety Decision  Auto-Owners Allows DRPs Total Loss Charges  Toyota Steps in Legal Nightmare  WA Insurance Commissioner Starts Board To Oversee AI Use in Claims. 

After a miss last week due to court, we're back and taking on some people and organizations in the industry head on.  CCC is Canceling Customer Accounts  I-CAR Does The Right Thing WIth Their Board... Sorry SCRS  Progressive Claims #1 Insurer  Hertz Is Scanning Cars For Damage At Airports  MA Storage Lawsuit Favors Insurer