Coleman Associates Innovation Podcast

The COVID-19 vaccine feels like the light at the end of a tunnel. Distributing the COVID-19 Vaccine though requires a multi-layered distribution strategy that relies on the cooperation and collaboration of the federal government, state government, local government, organizational leadership, and frontline staff members. In this episode, we'll hear about the lessons learned from two health cen...

The past year of living with COVID-19 has felt like an onslaught of challenges, stresses, and change. But, what happens when you capitalize on the changes and harness them to reinvent your entire organization?  During this installment, hear from Amy Falk and Alicia Jimenez of Health Partnership as they discuss their DPI™ journey during COVID-19. Follow us on LinkedIn , send us an email , or follow...

During this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times. This installment will focus on some unique changes to the medical assistant role. Harpreet Sanghera, will share with us some unique ways that medical assistants can continue to be present in delivering quality primary healthcare. Guest: Harpreet Sanghera Host: Rya...

During this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times. This installment will focus on some unique changes to front desk operations. Amanda Laramie, will share with us some front desk tweaks that we all can do, modify, or tailor to our health center operations. Guest: Amanda Laramie Host: Ryan Jury Tweet us @colemanass...

COVID -19 has been apart of our lives now for several months now. This pandemic has disrupted healthcare and led to many health centers developing and implementing innovative ideas.  Have you gone back and looked at those early implemented processes? Are there patient barriers, processes contributing to employee burnout, or activities that are generating patients complaints? During this installmen...

Are you drowning in seemingly useless data? Every aspect of a health center’s operations can be tracked using data, but it is the health centers that utilize data to problem-solve and innovate that are the most successful. Not only does this podcast discuss the ways data can be tracked and what should be tracked, but also methods to apply data to innovation to avoid its collection being “busy work...

During this installment we are going to define, unpack and explore the benefits for care coordination and care & case management, during the COVID 19 pandemic. Tweet us @colemanassoc , send us an email , or follow us on Facebook . Guests: Art Jones Adrienne Mann Host: Ryan Jury Thanks for listening!  Check us out on: Facebook Instagram LinkedIn Our Website TikTok Twitter YouTube  

This installment will come at a time where many providers may find themselves pushed into the deep end of telehealth. This is a round table interview with four medical doctors about providing telehealth. Some have just started and some have been providing telehealth services for a few years. As a disclaimer none of these conversations are meant to provide medical advice, diagnostic advice, etc. it...

Do you want to learn how one health center extended a week's worth of PPE (Personal Protective Equipment) into 32 days? Tune in for our special episode where we interview a COO of an east coast health center about their best practices and innovations responding to the COVID-19 crisis. We hope you can take some of their ideas, build upon them and extend your own supplies of PPE in this tenuous...

This weekend we recorded a special episode in relation to the current events. We are going to explore how habits can diminish our ability to combat COVID19 in the healthcare setting. We interview Mellisa Stratman and explore some strategies around communication, scheduling, decision making, and coaching. We hope you enjoy it, and please be safe out there. Synopsis: We are in unprecedented territor...

In this installment you will hear from Melissa Stratman and Roger Coleman. The two of them respond to the common question of how to manage resistance. Maybe the problem is more than just resistance? Learn how to help staff and management work through resistance to change. Tweet us @colemanassoc , send us an email , or follow us on Facebook . Guests: Roger Coleman Melissa Stratman Hosts: @AmandaLar...

In this episode we continue to discuss behavioral health models with Kaitlin Boger, E.d. D, LMSW, LMAC the Director of Integrated Care at Hunter Health .  We left you on a cliff hanger last time, so we'll wrap up Kaitlin's story about Hunter's model today and hear what their primary care providers think of the integrated behavioral health model. In this episode, we hear the conclusi...

In this episode, we discuss behavioral health models with Kaitlin Boger, E.d. D, LMSW, LMAC the Director of Integrated Care at Hunter Health .  The line between integrated health and behavioral health can be a blurry line for some organizations. Hear first-hand in this podcast how Hunter Health Clinic does integrated health from Director of Integrated Care, Kaitlin Boger. Kaitlin walks us through...

In this special Leadership Series, we interview Amy Feimer, CEO of Hunter Health , a FQHC and Urban Indian Health Program in Wichita, Kansas. We learn how Amy and her team achieved a 36% reduction in their patient cycle time (70 to 45 mins), a 99% charting completion rate, a 48% reduction in their abandoned call rate (25% to 13%) and an increased staff engagement score in the 89% percentile. This...

In this podcast, we are joined by two executive leaders of an organization out of Indianapolis: Dr. Dawn Haut and Mendy Rosa. Dawn, the CEO, and Mendy, the COO, talk us through their organization’s culture change over the last few years and the way in which they, as leaders managed the change with staff. Using their ‘just do it’ mentality, Dawn and Mendy were able to improve access to their patien...

In this special Leadership Series we continue our interview with Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear more of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois.  If there is something that you are interested and would love to learn more, reach out to us and let us know. Tweet us @colemanass...

In this special Leadership Series we start by interviewing Donna Thompson, the CEO of Access Community Health Network. In this episode, we hear some of Donna’s wisdom on how to lead and sustain transformational change at a large organization in Chicago, Illinois.  If there is something that you are interested and would love to learn more, reach out to us and let us know. Tweet us @colemanassoc , s...

Is Patient Access a problem at your health center? Have you tried different methods to get patients in for appointments sooner but still have a high Third Next Available Appointment (TNAA)? In this installment, we explore how a Simplified Patient Schedule works and how it can help you create a smoother, more predictable day that works better for patients and better for staff too. Find out what is...

This episode talks about the challenges of sustaining change, coaching, and the time investment needed to sustain those changes through coaching. We explore coaching tips and tricks from Harpreet and Amanda with over 16 years of coaching under their belts.  Thanks for listening!  Check us out on: Facebook Instagram LinkedIn Our Website TikTok Twitter YouTube  

In this episode, we have the privilege of speaking with Dr. Tim Spurrell, who shares with us his reflections and thoughts on how to work through burnout. He shares his journey and insights which make this episode unique because we leave the theoretical behind and get to hear a real boots-on-the-ground example. Synopsis: In this podcast, hear directly from a provider about how to work through burno...

During this installment, we wanted to provide the "moon" for encouraging people to “shoot for the moon”.  In this episode, we are joined by the iconoclastic innovator that brought you Coleman Associates, Roger Coleman. Roger joins us to talk about innovation and share experiences with excellent innovation and his encounters with ‘pirate innovators.’ Though touched on in Podcast #5, Roger...

" It’s more fun to be a pirate than to join the navy". - Steve Jobs During this installment, we are going to review the steps to becoming an innovative health center. For those who have listened, you may have asked yourself, "What is so innovative at reducing no shows?" Synopsis: This podcast reviews the steps to becoming an innovative health center. While many of us think abou...

Let’s say that you have attempted several no show reduction ideas, but are just stuck. In this episode we are going to review what Robust Confirmation Calls are and how they can be a core process to no show reduction. In addition, we will explore ways to shift things into the next gear with 2 additional plays: Be Nice and Pack Your Parachute Are you frustrated with No Shows and the impact it has o...

During this installment we are going to discuss patient access, ways to start tackling now shows, and the Atlantic City play. Sadly the play is not called the Vegas play. Join us as we interview Amanda Laramie, Trainer & Coach of Coleman Associates, and discover a play from the No Show Playbook. Are you Frustrated with No Shows and the impact it has on healthcare, start running a few of the pl...

During this installment of the Coleman Healthcare Innovation Podcast, we are going to talk about the similarities between President Ronald Regan and No Shows. What do No Shows and Ronald Regan have in common? Join us as we have the pleasure of talking with the Coleman Associate Adrienne Mann and learn about the Ronald Reagan No Show Play and how it can impact access for patients.  Are you Frustrat...