Coaching Culture with Ben Herring

A dusty bookshelf turned into a wake-up call. While sorting old favorites, we found a box of Tuesdays with Morrie—and that rediscovery became a fresh look at how culture, love, and emotion shape the way we coach and lead. What starts as a short memoir about weekly visits to a dying professor unfolds into a clear-eyed syllabus for living with purpose when the world keeps pushing speed, status, and...

What if the toughest conversations are actually acts of care? We sit down with Andrew Hore—veteran leader across the Crusaders, Ospreys, New Zealand Rugby, and the Blues—to unpack how culture really works when the stakes are high and the calendars are relentless. Andrew doesn’t sell slogans; he shares systems. From the iceberg of unwritten behaviors to the moments a leader must step back and let t...

A year can teach more than a stack of textbooks when you commit to showing up every week. We look back on a season built on a simple promise: open a door to world-class coaching minds so any coach, in any town, can learn directly from people who are in the arena. Along the way, we learned new crafts—audio, video, messy garage setups, timezone chaos—and hit 100,000 downloads, a milestone that matte...

Pressure doesn’t invent behavior; it reveals it. That’s the heartbeat of our conversation with behavioral strategist Warren Kenor, who brings three decades of coaching across elite rugby, cricket, golf, and Olympic equestrian. We dig into why “snaps” are almost never sudden and how the minutes leading up to a mistake hold the clues coaches overlook. Warren shows how to decode patterns with robust...

Want a team that shows up, leans in, and stays connected when it matters most? Start with one small tradition. Ben shares a simple holiday story—a family beep test before Christmas lunch—and turns it into a clear playbook for leaders who want stronger culture and steadier performance. From youth to grandparents, everyone takes a role, and that shared ritual becomes a model for belonging, clarity,...

What truly turns a collection of talented individuals into a team that outperforms its parts? Chris Lendrum, GM of Professional Rugby and Performance at New Zealand Rugby, reframes culture with a striking idea: ten times eight can equal 60, 80, or 120 depending on the environment you build. From there, we unpack the daily leadership work that makes the “120” possible—where psychological safety mee...

One sentence can tell the truth about a team: small players want to tackle and big players want to run. We took that line apart and found the blueprint for a culture that turns comfort zones into competitive edges and effort into belonging. Across the mic, we share stories from the 10–7 connection, why the jersey’s history pulls more weight than any motivational speech, and how visible acts of cou...

A team list can teach you more than a scoreboard. Ben opens up about growing up in New Zealand rugby culture, missing A teams year after year, and how that sting forged a durable kind of resilience that later powered a professional career and a life in coaching. The story tracks an unlikely path from D team disappointment to Super Rugby, through concussion and identity loss, and into a craft that...

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A golden Sydney evening sets the scene, but the real heat in this conversation is Mike Catt’s blueprint for durable, high-performing teams. We go far beyond tactics to unpack why love for the game, genuine care, and trained calm turn individual talent into collective results. Mike traces a remarkable journey from South Africa’s hard-edged competitiveness to Bath’s winning heyday, through Italy’s t...

A 70-point demolition tells one story. The way South Africa kept shape with cards, shuffled roles without panic, and attacked with conviction tells the real one: culture, clarity, and coaching aligned. We trace that edge back to Tony Brown’s fingerprints and the mindset that flips good teams into ruthless, resilient units. We start with the simplest signal that changes everything: show up as a rug...

If culture is just words on a wall, it won’t survive a 30‑game season. We sat down with Northampton Saints Director of Rugby Phil Dowson to unpack how a top Premiership club actually lives its values: clear behaviors, blunt but caring feedback, and a sense of humor that makes hard work sustainable. From academy integration to senior leadership, from recruitment to mindset, Phil shares the framewor...

Coaches love big ideas until pressure hits and the ideas melt. Today we share our drafted chapter on Eddie Jones and pull out the hard, usable lessons that survive heat: culture as behavior, observation as a craft, and high standards delivered without resentment. After nearly 50 interviews with elite rugby minds, Eddie’s lens still cuts the clearest path from theory to team habits you can see and...

What if the best culture in your team is hiding in plain sight—in the way players clean a table, put plates away, or stick around for a coffee that really means connection? We sit down with Nathan Gray—Wallaby, defense specialist, and now director of rugby—to map the behaviors that make standards visible and repeatable under pressure. Nathan pulls back the curtain on selection and reveals the trai...

Ever feel like two practices a week can’t possibly cover skills, systems, set piece, and fitness? We unpack a practical blueprint that turns time pressure into sharper sessions, starting with the one choice that clarifies everything: define your team identity and let it set the plan. From there, we lean into a DIY fitness culture that takes conditioning off your training clock and puts ownership i...

What does a team feel like when the culture works? Players show up early. Coaches look for solutions when it rains. Conversations flow before and after practice because care and connection aren’t slogans—they’re the system. We sit down with Sean Graham, long‑time Director of Rugby at St. Joseph’s Nudgee College and founder of the Youth Rugby Coaches Forum, to unpack how he builds environments wher...

Pressure doesn’t invent character—it reveals it. When the game tightens and the season bites back, many of us slide into sarcasm, shut people out, or bury ourselves in busywork that feels safe. I unpack those dark traits head-on and share how elite coaches identify them, speak them aloud, and build systems that keep emotion from hijacking the facts. Drawing on insights from Mick Byrne, John Mitche...

What if culture didn’t need a slogan? Mick Byrne, head coach of the Flying Fijians and former All Blacks coach, joins us to unpack a disarmingly simple idea: culture is values, standards, and beliefs lived every day. No fanfare. No buzzwords. Just behavior. From a Fijian security guard celebrating effort after a loss to rival teams singing together post‑match, Mick shows how joy and humility can p...

What if the best parenting lessons come from the locker room—and the sharpest coaching insights come from home? I share how a sudden end to a playing career and the birth of my first child collided, starting a sixteen-year stretch where coaching and parenting ran in parallel and taught me the same truths about growth, standards, and care. We unpack tough love the right way: not harshness, but hone...

What if the best culture you ever built came after a 90-point loss? That’s not a stunt—it’s the backbone of our Sunwolves story, where people, not facilities, carried an underdog through brutal travel, language barriers, and constant roster churn. We dig into a season that forced clarity. With 13 cultural backgrounds and minimal prep, we taught through images and objects, opened meetings with musi...

Ever wonder why some teams lift their standards from the inside while others grind for results that never stick? We dig into a simple chain that explains it: vision shapes leadership, leadership shapes culture, culture shapes performance, and performance shapes legacy. The magic happens in the middle. Culture isn’t a side project or a mood; it’s the daily environment that leaders design on purpose...

Ever notice how the “genius coach” story never mentions the stacked deck? We dig into the Monopoly Effect—a coin-flip advantage that people later mistake for skill—and use it to decode why some teams look unstoppable while others keep rebuilding without getting better. With Ben Darwin of Gain Line Analytics, we map the hidden architecture of performance: feeder systems that quietly lower error rat...

The fastest way to unlock performance isn’t a new drill or a sharper playbook—it’s lowering the mental noise your athletes carry in with them. We share a simple story from a doctor’s office that proves how precise care changes state without changing a single variable on the whiteboard. That shift in state turns scattered attention into readiness, and readiness into better outcomes. We walk through...

Glenn Jackson's remarkable rugby journey defies conventional paths. After an impressive playing career with Bay of Plenty, the Chiefs, and Saracens (where he earned Premiership Players Player of the Year), he pivoted to become a professional referee, officiating 32 Test matches before transitioning to coaching. Now head coach of the Fijian Drua, Jackson occupies a rare position of having play...

Want to find out more for how to organise a school tour: https://gullivers.com.au/rugbyschooltours/ What happens when young athletes step outside their comfort zones and experience the world through the lens of rugby? Ken Grover, the 79-year-old founder of Gulliver's Travel, has been answering this question for over four decades through more than 4,000 tours worldwide. From his early days tou...