Beloved by Clients

Client Horror Stories

Business EN ↓ 106 episodes

Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.

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Beloved by Clients

Episodes

That time you cursed at the man who sponsored the 2008 Beijing Olympics after going all-out to pitch him (with F.M. Byers) 14.05.2021 41:42

In our sixth take at Client Horror Stories, we have FM Byers, CEO and Founder of SM Digital Partners telling us a tale that involves drama, diversity, round tables, and maybe too much ambition. Our story begins with a random meeting on a cruise that soon would be followed by a two-year-long back and forth that included everything (from product developments, translators, many flight tickets, and ev...

That time you got your desperate friend a job and he destroyed your company's work (with Roger Parent) 07.05.2021 1:00:22

In the fourth take of Client Horror Stories, we receive Roger Parent from Digital Position, with a tale that could be classified also as an Employee Horror Story. Today’s narrative includes everything from betrayal, drama and friendship, along with over 10 lessons on managing not only clients and employees, but also every human being relationship you have. Our story begins with a guy bursting into...

That time your client-win-of-the-year sues you for most of the contract’s value (with Jason Pittock) 30.04.2021 1:06:18

In our third episode of Client Horror Stories, we have Jason Pittock, CMO of ClickGuard, telling us a passionate and gripping story about making huge deals with big fishes while you are still a reckless (and naive) 21-year-old. Filled up both with a British accent and Argentinian slang, this story takes us to 6 years ago in the streets of Palermo, Buenos Aires. Back then, Jason, who was a very amb...

That time you were ghosted by a client after their 48-hours emergency launch (with Manar Hussain) 13.04.2021 57:24

In take three of Client Horror Stories, we have Manar Hussain telling us an unbelievable and soap-opera worthy story about a client who showed up on a Friday afternoon saying: “I need to launch on Monday” and ended up, not only with no launch but also hidden under a desk. Manar and Morgan agree, from minute number one, about how much of a red flag is that someone comes in with an emergency of thos...

That time your client had a pizza party just to announce he’s hiring your employees (with Chris Johnston) 12.04.2021 54:16

In our second episode of Client Horror Stories, Chris Johnston from L2D, tells us a both passionate and unbelievable story about a young start up that he worked with almost ten years ago (but that he remembers as if it’d been yesterday). From the first moment, Chris and his team developed a very close relationship with this group of young guys with a great idea that they believed in. However, begi...

That time your client’s software died at the launch party, after they ignored all your scaling suggestions (with Artur Maklyarevsky) 09.04.2021 1:40:58

In our first take in Client Horror Stories, we have Artur Maklyarevsky from Design2Dev, who’s been in the Startupland for years, sharing with us his heartbreaking (and also very recent) story. You’d think after a long time working with the same type of projects, you are probably going to have everything under control and have a full automated StartUps scientific method, right? However, Artur here...