Beloved by Clients
Client Horror Stories
Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
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Beloved by Clients
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Podcast website
Latest episode
Jun 18, 2026
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Episodes
That time when a routine assignment led to a stakeholder showdown (with David Bates) 20.11.2024 41:56
In the latest episode of Client Horror Stories, David Bates, an Executive Coach at Paravelle, LLC, shares a harrowing experience from his days as a consultant. David recalls being assigned to check on a major pharmaceutical project in town, a task given to him simply because he was the only team member residing in the area. What seemed like a routine check quickly spiraled into a nightmare. Upon a...
That time when your two-decade professional relationship got replaced by a fresh graduate (with John C. Morley) 23.10.2024 56:07
In this episode, we are joined by John C. Morley, Serial Entrepreneur Engineer, Marketing Specialist, Talk Show Host, and First Responder, for our exciting new episode of Client Horror Stories. John doesn’t only talk about a single client horror story, but three! However, we’re here to give you a quick look into the conversation. We’re going to start with John’s two-decade-long client who decided...
That time when a high-profile athlete refused to pay for a $14 subscription (with Mark Michael) 25.09.2024 47:06
In today’s episode of Client Horror Stories, we welcome Mark Michael, CEO and co-Founder of DevHub. While Michael has had a lot of ups and downs in the customer side of things, one experience always stands out. We all know the NFL, and luckily enough, Mark was given an opportunity to work with a high-profile player. The idea was to create a custom CRM built for all NFL players to make their daily...
That time when a client hired you to expose vulnerabilities and it ended up blowing up in their face (with Christian Espinosa) 21.08.2024 37:45
Have you ever been yelled at by a client before or threatened to be sued? Today, we are joined by the Founder & CEO of Blue Goat Cyber, Christian Espinosa, to share more about his client horror story with a healthcare facility in Louisiana. Christian is an expert in ethical hacking and wishes only to expose company vulnerabilities in order to find avenues for improvement, but when they infecte...
That time you got sued for fraud — by the actual people committing fraud! (with Jason Roberts) 15.07.2024 37:20
Have you ever committed a white lie to save yourself? Well, Jason Roberts’ client horror story revolves around that, but they took lying to a whole new different level. In today’s episode, we are joined by Jason Roberts, Peak Performance Coach and 9-Figure Entrepreneur, who will be sharing his worst nightmare to date. During his early entrepreneur years, he owned a mortgage company and one day cam...
That time when you lost a five-digits figure because of a typo in a bitcoin address (with Gee Ranasinha) 29.05.2024 57:34
Setbacks are pretty normal, but have you ever experienced losing so much money just because someone didn’t want their work checked? Oops! I didn’t mean to give too much away, but we’re here with another episode of Client Horror Story with our host, Morgan Friedman. Today, we’re graced by Gee Ranasinha of KEXINO. KEXINO is a small marketing agency based in Europe, serving startups and small busine...
That time when you’ve already spent $5 million only to be told they couldn’t commit (with Brandon Kirkpatrick) 20.03.2024 44:20
Have you ever tried waiting for a prospective client to make up their minds? If you're currently doing that and your patience is wearing thin, listen to this unique episode right now. Welcome to another Client Horror Story with Brandon Kirkpatrick, CEO of Catalyst Consultant Group. This autonomous drone startup has just had a welcome to the world and had a chance encounter with a potential cli...
That time when you’re trying to complete a massage only to be met with someone expecting you to do special services (with Suzy Hardy) 21.02.2024 43:37
Imagine going to Los Angeles to follow your dreams of becoming an actress – all these setbacks and challenges seemingly going on forever, and just when you thought you’re about to have a big break, it all comes crashing down. In this episode, we’re speaking with Suzy Hardy, a certified stress management and anxiety coach, and discuss her client horror story from a decade ago. We’d want to say that...
That time when you accidentally hire a psychopath who derails your business (with Robert Indries) 28.12.2023 54:46
Do you ever wonder whether you’ve accidentally crossed paths with a psychopath on the street? In today’s episode, Robert Indries, owner of a group of 8 companies generating 7-figures yearly, shares his biggest mistake of hiring a high-functioning psychopath in his portfolio. High growth comes with high responsibility, and eventually, Robert decided to take the networking reins to further expand hi...
That time when you expected a fully formatted book for publication but ended up receiving a PPT presentation instead (with Lynita Mitchell-Blackwell) 29.11.2023 39:53
Dive into the engaging and insightful world of Lynita Mitchell-Blackwell, Esq., now an Intuitive Business Coach at Leading Through Living Community LLC. Lynita, once a champion of publishing, navigated the exciting realm of helping authors share their stories with the world. Here's a fun twist: a close friend of Lynita's needed help publishing a book. With a generous spirit and a knack for...
That time when the boss used us as training troops to drop his telephone sales bombshell (with Catherine Llewellyn) 18.10.2023 51:14
Listen in as we speak with Being Space's Founder, Catherine Llewellyn, and discuss her greatest client horror story. In this episode, Catherine discusses disappointing traits and tactics of business executives that may prompt even loyal employees to resign. During the 1980s, Catherine traveled the countryside as a trainer with her team. They were distinct from the sales team. The sales team wo...
That time when you just want to complete a project but cultural differences get in the way so you end up abandoning the project halfway through (with Colin Duff) 20.09.2023 1:00:28
In this episode, we have the privilege of hearing from Colin Duff, the CEO of Mosaic Innovation. He shares with us an unprecedented client horror story that sheds light on the challenges of managing a diverse team of individuals. It's evident that this is no easy task. Colin worked with a big hardware company that suddenly decided to become a digital company, something they knew totally nothi...
That time when you performed a routine investigation only to find out that the billing error was close to $40 million dollars (with Sam Drauschak) 23.08.2023 51:50
Join us in this episode as we hear from Sam Drauschak, the Chief Process Scientist at Truvle, as he shares a shocking story. He sheds light on an undetected billing error that ultimately led to the discovery of the role of politics in every business, big or small. It's a fascinating tale that you won't want to miss! One day, Sam was sent out on a routine investigation to check on a possibl...
That time when you thought you landed your miracle client and ended up in the depths of court’s hell… (with Ameet Khabra) 08.06.2023 53:47
In this episode, Ameet Khabra, owner and founder of Hop Skip Media, is going to take Our Beloved Host, Morgan Friedman , and us on a roller coaster ride of her story from seven years ago. You’re in for a treat as we delve deep into a mix of lawsuits, health issues, heartbreak, and reconciliation all in one go. In 2015, while Ameet was working for an agency in Edmonton, she had an epiphany and real...
That time when you thought you’d receive a whole box of fully functional goodies but get slapped with the reality that you aren’t part of their inner circle to deserve it (with Irina Poddubnaia) 03.05.2023 55:19
In this episode, Irina Poddubnaia, founder of TrackMage, is going to share her craziest experience in the retail industry with us. From numerous counts of deceit, misspelled brand names, and defective items, to missing orders, you’ll be shocked by her revelation. There was a time in Irina’s life when she decided to start a new life and move to China to start her business. The experience was immens...
That time when you’ve been working your butt off for a project but your client decides to disappear off the face of the earth because he can no longer afford to pay (...) (with Sherrilynne Starkie) 12.04.2023 42:21
In this episode, Sherrilynne Starkie, Social Media Expert and Host of the 50 Women Over 50 podcast, is going to tell us a horror story no business owner would ever like to go through. It’s an experience like no other, which involves talks about money, paperwork, and legalities. Sherrilynne has been in marketing and communications approaching 30 years of experience, and during this time, she establ...
That time when your client had a meltdown about her bridal look and you ended up not getting paid (with Kelsey Knutson) 29.03.2023 50:12
In this episode, Kelsey Knutson, business coach, and podcast coach shared a tea-worthy story about her experience and survival of a “bridezilla.” While even talking about the experience grew a pit in her stomach, it helped her become the successful entrepreneur she is today. But we’ll get to that in a bit! Let us rewind to when Kelsey had just started her hair & makeup artist business and was...
That time when your client forgot to disconnect her Facebook and Instagram accounts but you unintentionally saw spicy “tea” from her DMs (with Anika Jackson) 02.03.2023 53:48
In this episode, our guest, Anika Jackson, shares a story of when she worked with a client who had a million projects plus a nonprofit which was bankrolled and produced by her husband. Although that’s a good thing, there are plenty of red flags that came with it and Anika had first-hand experience with this situation. To start, each project had its own logo, website, and brand identity. The client...
That time when your client wanted to retire early, but his wife was spending $8k a month while he spent only $2k (with Robert Persichitte) 08.02.2023 51:44
In this episode, Robert Persichitte, a Financial Planner of Delagify Financial, shares a relatable adulting story of a client who absolutely hated his job and just wanted to get out of it. This client was a pretty high-level attorney, a pretty high earner, and a very high-stress job. He wanted to retire as soon as possible. So Robert followed his usual process with the client and tried to put ever...
That time when you stepped in to put out the fires in a project, only to have the head of the project play matches and throw gasoline everywhere (with Mark Herschberg) 07.09.2022 50:46
In this episode, Mark Herschberg, a Chief Technology Officer and author shares his story when he was working under “Evil Corp” (a code name for the company). At that time, he was assigned to a company division that was working on creating a new type of video service/ video marketplace platform where viewers could watch content from movie studios and tv stations under controlled access. With this w...
That time when your client didn’t pay his bill, and you ended up getting a 1000 word text from his new wife instead (with Matt Davis) 24.08.2022 50:06
In this episode, Matthew Davis of Davis Business Law, reveals how his law firm decided to not do family law anymore because of this client-horror story. It all started when a client came to his law firm where his ex-wife hated his guts, and she had a very good reason to because he got another woman pregnant. Still, he thought that his ex-wife was interfering with his relationship with the kids, wh...
That time when your client and his business partners just assumed that each of them know what to do to build a high-rise building (with Jeremy Streten) 08.08.2022 58:00
In this episode, Jeremy Streten, a Lawyer and Business Coaching Support, shared a story of when a client from a construction company approached to get approval to build a 30-story high-rise building in Australia. His client was thinking of selling the property and packaging it all up to a developer for building the high-rise. However, his business partner, an architect, was caught up in the though...
That time when your client was super happy to get a negative headline on UK’s biggest tabloid because to them, it’s still brand exposure (with Divya Patel) 20.07.2022 44:10
This was when she was just newly working for a brand, selling luxury watches for men. Divya Patel, a PPC Specialist, was handling the PPC service of the brand. At that time, they were going to launch a YouTube campaign and she offered to create the ad assets for them since she’s been with the brand from the start. She was there to help the clients with the brand message, tone of voice, and everyth...
That time when your client was upset about why she was in a small podcast, that only got 10,000 downloads for her episode (with Tom Schwab) 07.07.2022 58:04
In this episode, Tom Schwab of Interview Valet shares how trust and communication flow in the same river towards success. His story pointed out how important it is to educate clients, provide a timeline and establish clear solutions in risk analysis when working with clients. The story happened when Tom, a podcast marketing specialist, worked with a client with zero knowledge of how podcasts work....
That time when a customer frequently visits your workplace and uses the “quality control” card to eat free cupcake samples (with Braden Cadenelli) 27.05.2022 1:17:44
In today’s tasty episode, Braden Cadenelli, the Senior R&D Manager at National Innovation Centers of Puratos shared one story that happened during his previous employment. This particular event has served as a lesson for Braden on how important trust, communication, and leadership are in business. Back at that time, he was working for a semi-industrial pastry wholesaler in the food industry. O...
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