ClearTalk

On this episode of ClearTalk, Brad Malone, VP of Professional Services at Solutions360, joins CEO, Brad Dempsey, to discuss the BIG "WHY". Q360 is a business management tool, which is much more than just another ERP system. “We have really shifted the paradigm, from 'Go-Live' being the milestone and just focusing on the software, to focusing on fulfilling the integrator’s objec...

On this episode of ClearTalk, Brad Malone, VP of Professional Services at Solutions360, joins CEO, Brad Dempsey, to discuss closed-loop estimating. In simple terms, closed-loop estimating is the feedback loop from lessons learned from each project so they can be incorporated in future estimates, setting them up to be more accurate and profitable. There are always similarities along with uniqueness...

On this episode of ClearTalk, our President, Joel Harris, is once again joined by Eric Morris, CFO at Wayne Automatic for PART 2 of this discussion on why budgeting is important for the success of your integration business.  The pair also covers many best practices for using your budget as a tool throughout the year, as opposed to creating a budget and putting it on the shelf. It may be a bit clic...

On this episode of ClearTalk, our President, Joel Harris, is joined by Eric Morris, CFO at Wayne Automatic to discuss why budgeting is important for the success of your integration business. “You wouldn't go bowling if they covered the pins and you couldn't see how many pins went down. It’s the same thing in this great game of business - you need to know the score.” Eric Morris Many inte...

On this episode of Cleartalk, Tim Archambault is joined by long time friend, Kevin Colores. 

On this episode of ClearTalk, John Graham is joined by Tyler Ebnet from Revenueify, a fellow NSCA Membership Advisory Council member. At last month’s Pivot to Profit, a big topic of conversation was the frustration around the slow uptake of managed services programs. It is clear that integrators have the desire and the will to make the transformation to a recurring revenue model, but they are runn...

Today, inflation is top of mind for all integrators, with expectations that it will last into 2023 and maybe longer.    We are thrilled to have Matt Barnette, CEO at PSA Security, join Joel Harris on this important episode of ClearTalk, to share some best practices that will help inflation proof your integration business.   Protecting yourself as an integrator is more important than ever.   Integr...

On this episode of ClearTalk, Joel Harris, is joined by Tim Archambault to discuss three strategies to increase profits in your integration business. Increasing profits is a top consideration for all integrators. Prior to joining Solutions360, Tim has worked in a variety of capacities in the integration industry, from data analyst to operations management to sales management. We are thrilled to ha...

Why are we busy and what are we doing with our time?  “It’s not enough to be busy, so are the ants. The question is, what are we busy about?” Henry David Thoreau While it might be funny to think of yourself as an ant, take a look at your daily routine and consider if you’re using your time productively, or merely keeping busy for the sake of being busy.   On this episode of ClearTalk, Brad Malone...

What does a typical handoff from project to service look like in your integration business? Is your hand-off more of a drop-off? Don’t ring the doorbell and run – set your service team up for success! On this episode of ClearTalk, Brad Malone and Tofiq Indawala discuss how mature integrators see the purpose of any project is to create a long-term service customer that will generate monthly recurri...

How do you manage pre-sales engineering in your integration business? Pre-sales engineering is a very important and expensive resource that technology integration companies need to use. But it’s a double-edged sword. On the one hand, an integrator is better served when the sales team brings pre-sales engineers into the conversation with the customers. They write a better scope of work, and they do...

If you are planning on selling your integration business in the future, what are the things you can do today, to drive the maximum valuation?   M&A activity in the integration industry has been rampant over the last few years. Solutions360 sees both a size and scale play driving these acquisitions, coupled with an industry that has owners wanting to sell. As a result, we do not expect integrat...

On today's episode - Brad Malone invites first time guest, Patrick Britton from Navigate Management Consulting to discuss the importance of a continuous learning culture, continuous process improvement and the model of Kaizen.  Tune in to learn more!

On this episode of ClearTalk - Brad Dempsey and Joel Harris discuss acquisitions in the integration industry - What to expect, valuations and how to navigate the process.

On this episode of ClearTalk - Brad Dempsey and Joel Harris discuss collecting deposits for your integration projects. The pair chat about best practices, industry habits and the benefits of collecting cash up front.

On this episode of ClearTalk, Brad Dempsey has the pleasure of introducing the new President of Solutions360 and long time ClearTalk guest - Joel Harris. The pair discuss the fundamental difference between labor capacity and utilization.

On this episode of ClearTalk, our very own Tofiq Indawala is joined by Brad Malone from Navigate Management Consulting to talk about Project Management problems.

On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Brad Malone from Navigate Management Consulting to talk about conflict in a project driven organization.

On this episode of the ClearTalk podcast; The tables turn as Brad Dempsey becomes the interviewee - Brad Malone asks Solutions360's CEO about the implementation and go-live process for Q360. 

This week on ClearTalk, Tofiq Indawala is joined by Brad Malone to discuss the importance of WIP Management.

On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Brad Malone and Joel Harris from Navigate Management Consulting to talk about customer profitability. Are your best customers sometimes your worst customers? All too often, integrators think about their best customers in terms of size, or revenue, or sales. Yet sometimes they are actually your worst customers, because of what they t...

On this episode on the ClearTalk Podcast - We are joined by Brad Malone and Joel Harris of Navigate Consulting; The trio discuss the importance of vocabulary and how it pays off to be consistent. Tune in and learn how to best manage communication errors within your organization. 

On this episode on the ClearTalk Podcast - We are joined by John Graham, the Executive Vice President of Solutions360 who takes us through an overview of Q360 and what makes it the Industry's best ERP system.

On this week's Podcast: John and Brad discuss best practices for Cash Flow Management. 

On this week's episode of ClearTalk, Brad and Tofiq discuss backlog burn rate and what it means to business owners.