CJ & The Duke

Invisibility is a massive issue inhibiting customer success with ServiceNow.  Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform.  So what is a ServiceNow expert to do? See also: Episode 25 - Doomsday Episode 49 - Document ServiceNow Deployments Special...

Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds. Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time. Mark Scott on LinkedIn Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert...

Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety.  We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS , a leading EHS platform built on ServiceNow.  You'll learn ... - How SerenityEHS can improves the relationships between HR, IT, and EHS teams. - How SerenityEHS radically improves time to value on EHS outcomes. Request a Demo of SerenityEHS Now!...

Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM.  We talk about the past, present, and future of ITSM on ServiceNow.  A very special guest arrives for you Dr. Who fans as well. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance...

We celebrate our 100th episode by talking about how to push your performance to the limit in 2024. We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more.  Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow...

ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session. We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode - Follow Ben on LinkedIn ABOUT US Cory and Robert are vendor agnosti...

We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform.  What is the architect's role and how does one keep up?  What tools do we have and what tools do we wish we had? Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode - Managing...

In this CJ & The Duke we explore how engagements go bad due to lack of expectation management.  We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter . Check out Carleen's website!  https://www.smartcarleen.com/ Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceN...

We talk to Michele Wheeler of Sakon about their application on ServiceNow.  We discuss - The nightmare of managing mobile lifecycles - How terrifyingly manual these processes are today - How manual processes undermine clear and effective asset management data. - How it can all be fixed in a single, simple deployment. Contact Sakon and get the service automation, end user experience, and golden ass...

Hard times.  Its hard to predict the future, and the future isn't always optimistic.  But what can you do?  In this episode we talk about strategies in networking, self teaching, narrative building, and niching to keep your edge sharp in the ServiceNow world, good times or bad. Mentioned in this episode: - Etta Wilson , an industry leading ServiceNow SPM expert. - Ep059 What to Build to up Your Sk...

Hear what happens when we just hit the record button.  This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cases for the ServiceNow platform, and upcoming ServiceNow events calling for content. Mentioned in this episode: - GenAI Resources by the incomparable Earl Duque - CreatorCon 2024 Call for Content Special thanks to our sponsor, Clear Skye the optimized...

We speak to Rob Walsh (co-founder) and Ashley McGill (Chief Marketing Officer) about our favorite reporting app on ServiceNow:  VividCharts. CJ&TheDuke are HUGE VividCharts fans because it takes so much work out of manual reporting. On project status reports alone, ServiceNow customers can save obscene amounts of time and money.  ABOUT VIVIDCHARTS Check out VividCharts Register for Real Time v...

The man with the bowtie.  The preeminent personality and, in our opinion, the beating heart of the ServiceNow ecosystem. With this time, we hoped to introduce you all to the amazing life of Chuck Tomasi.  The life you don't see beyond the podcasts, videos, and speaking sessions.  This is our love and honor.  Thank you Chuck, for everything you do. ABOUT US Cory and Robert are vendor agnostic freel...

Back by popular demand, CJ and The Duke start deconstructing another ServiceNow app idea.  This time for The Duke's ServiceNow Coaching Cohort.  We talk about pipeline, onboarding workflows, task expectations, and a Portal that works for everyone. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and...

Celebrating our 90th episode by talking about some of our favorite ServiceNow things.  Stay tuned for Scripted REST API Flow Designer Other Low Code Tools SN Utils and Xplore Data Verification Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow archit...

All the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator. Here are some ways you might improve your coms game, courtesy of CJ&TheDuke Listening with intent Knowing your audience The art of summary & repeating Options & evidence Intangibles and aesthetics Overcommunication Very special thanks to our sponsor, Clear Skye the optimized iden...

In under a year, Kali Alexander has become one of the most recognized persona's in the ServiceNow world.  In that time she's started the popular #100DaysOfServiceNow podcast as well has a speaking session at K23. We go deep to find out what her secret is! Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US...

Meet Senior ServiceNow Developer Advocate & Flow Designer fangirl Lauren McManamon .  We discuss ServiceNow origins, cool apps, the benefits of sales experience, Flow Designer, and of course, anime. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance Service...

A long term successful career in ServiceNow means understanding your limits.  This episode is all about our experiences testing and breaching our limits to our own detriment and sometimes that of our customers.  Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF: - Ep39 ServiceNow Customer Perspective w...

We're back from Knowledge23 with special guest Mark Roethof .  We discuss Generative AI, ServiceNow Instance Scan, and the importance of content creation for freelancers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF: - Mark's absolutely ridiculous 250+ article mega thread .  ABOUT US Cory and Robe...

As ServiceNow adoption increases, so does the need for fast reliable testing.  CJ&TheDuke with special guest Paul Chorley of AutomatePro talk about just how painful that is.  But there's hope with AutomatePro, a ServiceNow app that radically changes the automated testing landscape.  Get the quality control you need, while giving your devs & implementers (checking notes)... 70%!! of their t...

Its time to talk about ServiceNow certifications, and as always CJ&TheDuke aim to give it to you straight. What do certs REALLY mean?  If certs are the endgame, then why do you still need to interview?  Why do companies still ask for years experience?  What can you do in lieu of that experience? Very special thanks to our sponsor, Clear Skye the optimized identity governance & security sol...

Many ServiceNow newcomers are asking about the Engagement Manager role.  CJ & The Duke break down what skills, experience, and personality traits are required as well as what a day in the life of an EM entails. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED IN THIS EPISODE: - Ep54 Perspectives wit...

ServiceNow Community has been the cornerstone of ServiceNow knowledge and learning for over a decade.  We took a rare opportunity to speak to one of the people who made it happen, Dan Bruhn .  We talk about Community's unique advantages, and what comes next. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIO...

CJ & The Duke always say "build build build" to practice ServiceNow.  This episode is a roleplay where CJ has a political campaign app, and The Duke has to gather requirements for how to build it.  Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceN...