CIO Talk Network

From meeting CEO expectations, accelerating value creation, maximizing customer impact, ensuring maximum returns on digital investments, and supporting sustainability, in 2023, how do CIOs plan to leverage originality in thinking, practicality in planning, and acute focus on impeccable execution to enable what’s best for the business and the planet? Guest 1: Ghada Ijam, Chief Information Officer,...

Business-first Chief Data Officers (CDOs) must understand business goals, processes, and challenges and develop a data strategy aligned with the overall business strategy. In addition, they must build a data-driven culture that values and relies on data, foster strong partnerships with various teams, including IT, marketing, and operations, and keep up with industry trends to identify new opportun...

The NewYork-Presbyterian healthcare system is on a mission to maximize patient experience and outcomes, which requires creating an environment that facilitates seamless and connected experiences for patients and joy for its healthcare practitioners. From engaging with the local community to understand patients’ needs, providing tools to the practitioners, and leveraging modern technologies, includ...

Due to the pandemic, global supply chains were rattled, and we are still scrambling. So how are business, supply chain, and IT leaders rethinking supply chain and operations to ensure business readiness and resiliency to tackle future disruptions? Guest: Amiee Bayer-Thomas, Chief Supply Chain Officer, Ulta Beauty Guest Bio: More on this Episode: More on CXO: More on Supply Chain: Visit CIO Talk Ne...

From personalized medicine and therapeutics to data-driven hyper-customized experience during patient registration, treatment, and recovery, healthcare is experiencing the individual revolution. But how is it improving the patient experience and outcome beyond the hype and business benefit? Guest 1: Mouli Venkatesan, CIO - Optum Health & Clinical Services, UnitedHealth Group Guest Bio: Guest 2...

Value-Based Care is a proposed healthcare delivery model for the United States where the patient’s health outcome is key. It is about the value of the health outcome rather than volume of services. To what degree has it been adopted, and what are the reported results? What is the roadmap to making it a standard for healthcare delivery? Guest: Girish Venkatachaliah, Chief Technology Officer, agilon...

To stay relevant in today’s fast-paced world, the people within organizations need to become more curious. But most of them stop once they’ve found what is satisfactory and stick by it—how do we enable such curiosity at the scale where all our employees explore unknown territory leading us into unforeseeable paths that can help us thrive throughout changing times? Guest: Kalpesh Doshi, Group Chief...

In this turbulent and dynamically shifting business climate, leaders have business results to deliver, handle competing priorities, a need to sustain a conducive culture and foster courage and clarity among teams. But leadership gurus also preach taking an approach of vulnerability, empathy, and care. So, should leaders use their heads or hearts to be effective? Guest 1: Nizar Darweesh, Chief Huma...

If workers are not getting clarity about their respective roles, don’t see growth prospects, and feel that no one cares about them, it can potentially lead to active or passive disengagement. But what magnified this issue to a “quiet quitting” crisis with reports claiming that most workers are not going above and beyond at work and are barely meeting expectations? What is the solution? Guest 1: Ge...

Carrier, a legacy waterfall manufacturing company, has embarked on a journey to reinvent itself by leveraging digital. From educating the leadership and board about the value of digital, partnering with business unit leaders, and embracing the power of analytics, automation, and other emerging technologies, it is no small feat to pull it all together with challenges galore. So how has the journey...

Digital health initiatives pose significant security risks, and telehealth introduced during the Covid-19 pandemic further compounds the issue. But, how centralized and well-integrated are their systems to reduce vulnerability to attacks? Furthermore, what are the industry players doing to ensure digital and virtual healthcare security with breaches compromising patient information confidentiality...

The changes in consumer behavior and demands for hyper-personalized service warrant investments from a shrinking bottom line for retailers due to higher e-commerce adoption and increased Supply Chain complexity. With such compounding challenges, how are such organizations reimagining their business? How well can they rearchitect and continually improve their operations at the speed of change by le...

Whether rushing to attend an important meeting, catch your flight, attend a session at a busy convention, or be served in-room at a hotel after a long day, we rely on elevators and escalators to work and move us quickly and safely to your desired location. So when moving and serving you as its most precious cargo, how is Otis leveraging digital to innovate at the pace of business to stay relevant...

The University of Arizona, wanting to deliver a consumer-grade, integrated, digital experience for its students, blended user-centered design and business architecture methodologies to uncover students’ top priorities and assess how best to deliver on each need based on the current platforms in its portfolio. Differentiating each platform’s role, unifying the experience across them, and deciding w...

AdvantageCare Physicians (ACPNY), now a part of EmblemHealth Family of Companies, forming a payvider (payer + provider) entity, has been focused on practicing community health across the New York City Metro area. During the pandemic, EmblemHealth and ACPNY developed technological measures to assist patients with staying up to date with their health journeys. In addition, they use the infrastructur...

Organizations are experiencing significant data sprawl. It is getting complex to get accurate insights timely from the data one has in hand, or it is lying there unused. What are the gaps in our data strategy, architecture, and execution processes? How are we modernizing data management to facilitate seamless access, sharing, and processing in a distributed environment across applications, systems...

While the zero-trust security model may offer excellent defense against emerging, unrecognized, and unpredictable threats, a piecemeal implementation approach, significant commitment for ongoing administration, and productivity concerns pose daunting challenges preventing organizations from adopting it fully. So how must an organization address these challenges and harness the significant benefits...

Security breaches have increased in frequency and severity, with high-profile cases appearing almost weekly. In addition, third-party relationships, including contractors, cloud services, and other outsourced providers, are introducing new vulnerabilities and increasing the attack surface. So how effective are the City and County Governments in adopting risk management approaches, creating a cultu...

As a leader, imagine you have to choose between two types of teams to help realize your vision. Team A comprises different personalities with a shared identity where everyone is inspired and driven, individually and collectively, for a common cause or objective. Team B takes pride in the process of how they come together - formally participating in deliberation with controlled expressions and a ca...

The Chief Digital Officer (CDO) role was created initially to unify the digital agenda, increase efficiency, create a digital culture, design better customer experiences, and optimize your competitive advantage. With digital adoption in the execution phase, beyond overseeing strategic alignment, how should this role morph to maximizing business outcomes? What capabilities should the current and as...

There’s no question that people are the weakest link in Cybersecurity. So we invest in educating people about security risks and how to handle them. We try building cybersecurity champions who can help spread the word about good security practices. We introduce incentive programs for “security-first” behaviors. However, the results are still disappointing and prove that computers are designed to b...

What if K12 Education could provide a customized learning experience based on each student’s skills, abilities, and preferences to maximize student outcomes supported by optimal funding to ensure reliable and lean operations? How are the K12 schools leveraging data analytics to that end? Guest 1: Dr. Joe Philips, Chief Information Officer, Broward County Public Schools Guest Bio: Guest 2: Robert D...

Every time you speak to your management or team, share your verdict on a challenging situation or admit that you don’t know what to do, you audition for leadership. Others expect you to spark hope within them and help them become the best they can be, show confidence to stand alone and the courage to make tough decisions, and the compassion to listen to the needs of others. So what are you doing t...

To support digital, an organization needs to develop custom software applications or use third-party software packages and tools, migrate workloads and infrastructure to the cloud, and standardize management and governance of multi-cloud environments. First, however, security must be ingrained holistically to ensure that technology does not become the weakest link to managing digital risks effecti...

In a world with increasing complexity, uncertainty and conflict, it's not surprising that many people feel unable or unwilling to take action. So, playing the role of a simplifier, how are the CIOs finding ways of cutting through argumentative speech with precise solutions for their employees and engaging them in productive work instead of being disengaged by hostility? Guest: Piyush Chowhan, Grou...