CIO Talk Network

Guest 1: Andrew Baker Title: CIO & CTO, CIB, Absa Group Limited Banks are looking to enhance and extend enterprise efficiency through technology-enabled transformation. The focus is on how to improve customer propositions for higher revenue and change the internal culture through improved collaboration and innovation. How are emerging technologies helping?

Guest 1: Jeff Hutchinson Title: Chief Information Officer, Bombardier Guest 2: René Berend Title: Chief Information Officer, PageGroup Businesses are keen to boost business performance and customer experience. But the light bulb wasn’t invented by continually improving the candle. How do you balance investment in improvements of legacy systems, processes, and tools and innovation for the best outc...

Guest 1: Swamy Kocherlakota Title: Chief Information Officer, S&P Global Enterprises are making significant investments in rebuilding their data and analytics environments. But, that’s based on the challenges today and what’s on the horizon. What are the steps to future-proofing it to prevent the cost of rework and the risk of irrelevance in the future?

Customer Experience (CX) is key to an organization’s success. It is all the rave today and organizations are reporting that they are heavily focusing on and investing in it. How are the results? Are these investments paying off in form of hard ROI or offering feel good soft ROI? Does CX have the potential to be a profit center? Guest 1: Sherif Mityas Title: Chief Experience Officer, TGI FRIDAYS

Guest 1: Sherif Mityas Title: Chief Experience Officer, TGI FRIDAYS Customer Experience (CX) is key to an organization’s success. It is all the rave today and organizations are reporting that they are heavily focusing on and investing in it. How are the results? Are these investments paying off in form of hard ROI or offering feel good soft ROI? Does CX have the potential to be a profit center?

Guest 1: Ron Guerrier Title: Chief Information Officer, Express Scripts Revenue growth is critical, but with so many options available to today’s informed and demanding customer, will just selling get you there? How do you reshape strategy, rethink solutions, and use technology to shift the focus of your whole organization from selling to solving customer’s problems?

Guest: Shantanu Roy Title: Chief Information Officer, Mahindra Logistics Change is hard and scary at times. And, embracing Industry 4.0 requires a lot of it. Manufacturers dread the idea of disrupting their supply chain or production output. How, then, can they make the complex changes across the board required to the industrial infrastructure and processes? What about the corporate expectations?...

Guest 1: Soili Mäkinen Title: Chief Information Officer and Senior Vice President, Digitalisation, Cargotec corporation Guest 2: Saugat Dutta Title: Chief Information Officer, TVS Logistics Today CIOs responsible for driving future business growth and innovation must develop a new mindset and new capabilities. What if this mindset that a CIO develops is of a venture capitalist? But, is simply deve...

Guest: Shaveta Wadhera Title: CIO, GE Transportation In today’s day of constant change, customer expectations are behaving like crazy creatures. They are growing and shrinking. They are changing shape and direction. Juggling priorities and resource constraints, organizations are finding it increasingly harder to deliver on morphing customer expectations. What strategies as well as changes in minds...

Guest: Lawanda Parnell Title: Chief Information Officer, Pedernales Electric Cooperative (PEC) Leadership development must be future-focused to tackle the faster and complex future ahead. How do you identify individuals with the potential to lead the charge in the future? What skills and competencies do they need to address future challenges? What must change in training approaches to groom future...

Guest 1: Sam Segran Title: CIO, Texas Tech University (TTU) Do the members of your team cringe when you ask them to step up and lead? Is it due to lack of title? What are you doing to build non-positional leaders who focus on making a positive impact from any place in organizational hierarchy?

Guest 1: Tim Woods Title: Vice President, Technology Alliances, FireMon Cloud providers only go so far in sharing the responsibility of keeping your information assets secure. The onus of protecting data and managing threats in the cloud still lies with you. But, if you can’t see what’s going on across your entire cloud infrastructure at all times, how do you detect and respond to threats, cut vul...

Guest: John Ellinger Job Title: Chief Information Officer, Bowling Green State University People, situations, and communication don’t always work as planned and can get out of hand. That’s chaos and is the opposite of order. A leader must own it, manage the unmanageable, and even create chaos to move the organization ahead. With constant turbulence, how are you developing this critical leadership...

Guest 1: Lisa Kerns Title: Chief Information Officer, Fareway Stores Are your employees engaged in meaningful work? Are the managers devoted to employees’ success by providing regular coaching and feedback? Do the teams feel empowered to make decisions and working with mutual trust? Are your organization’s workplace policies and culture conducive to enhancing employee engagement? What are you doin...

Organizations recognize the value of going digital with their supply chains but, in many cases, have introduced the idea as point solutions to automate specific processes or functions. This fragmented and opportunistic approach undermines full potential. How can organizations define and adopt digital in ONE holistic approach to operating supply chains across the globe? Guest 1: Jamie Bragg Title:...

Guest 1: Georgette Kiser Title: Chief Information Officer, The Carlyle Group Things can get busy, really busy for you and those you lead. As a leader, how do you rally everyone, from executive management to staff, to commit to getting the right things done? Besides the traditional rationalization and prioritization tactics, what are you doing to achieve this intended outcome?

Guest 1: Rajeev Ravindran Title: Senior Vice President and Chief Information Officer, Ryder System Lack of systems leads to crisis. Overstaffing causes additional coordination. And improper organization results in excessive meetings. How are you preparing before launching innovation in your organization? Are you leaning back and rethinking people, processes, and tools to scale your efforts?

Guest: Ron Double Title: Chief Information Officer, Parkview Health AI and machine learning offer great promise for healthcare. Patient diagnosis, care delivery, claims processing, clinical decision support, population health, and security–all can be significantly improved. The adoption journey has already started, but the top reported challenges include lack of business and physician buy-in, adop...

Guest 1: Joseph Santamaria Title: Vice President and Chief Information Officer, PSEG Services Corporation There is increasing demand for clean energy along with better visibility and more control on consumption. How is Energy industry fundamentally rethinking its processes, systems and workforce to meet such demands?

Guest 1: David Giannetto Title: Chief Operating Officer, Astea International Everyone knows happy customers buy more. A great customer experience typically generates more revenue from each customer. This logic has shaped how most service organizations approach improving profitability. But it isn’t how the world’s best service organizations think. These organizations know how hard they worked to wi...

Guest 1: William Fandrich Title: Senior Vice President and Chief Information Officer, Blue Cross Blue Shield of Michigan Guest 2: Phil Bertolini Title: Deputy County Executive/CIO, Oakland County Cloud makes it easy to run a business but handling it can be complex due to its dynamic nature. How can we make it easier to optimize related cost, usage, performance, security, and availability? And how...

Guest 1: Bharat Soni Title: Chief Information Security Officer, Guaranty Trust Bank Guest 2: Robert Jamieson Title: Chief Information Security Officer, Mallinckrodt Pharmaceutics CXOs are getting fired. Companies are losing credibility and billions in revenue. But many CISOs still have a hard time making security forethought in their organizations. How can CISOs get everyone to embrace security as...

Guest: Zack Hicks Job Title: Senior Vice President and Chief Information Officer, Toyota Motor North America When people seamlessly connect, communicate, and collaborate internally, with partners, and the customer—it increases efficiency, accelerates innovation, and boosts revenue. Digital Workspaces are a step in the right direction. But, are you just offering them as a privilege to the office wo...

Guest 1: Sahal Laher Title: Chief Digital Officer and CIO, Destination XL Group IoT adoption promises great ROI for other industries. How has it been helping retail organizations transform their customer’s journey, improve operations, increase revenue and shrink costs? With the results delivered thus far, has it delivered a positive ROI? What is ahead of the curve? How should Retail Leadership pre...

Guest 1: John Kolb Title: Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute Guest 2: Tom Skill Title: Associate Provost and CIO, University of Dayton Strong leaders don’t just deliver results. They also develop proteges into superstar performers along the way. How do they do it? How can you shift your people, processes, and practic...