Cavell Cloud Conversations

Send us Fan Mail In this latest Cavell Cloud Conversations Podcast join Finbarr Goode Begley  - Senior Research Analyst   and   Patrick Watson  - Head of Research as they discuss Patrick's excursion to the huge Enterprise Connect show in America and all the talk of AI that happened at that event. As usual the conversation broadens out quickly from what happens at the show into the implication...

Send us Fan Mail In our latest podcast episode Cavell's Head of Research, Patrick Watson is joined by Jeff Coleman (Director, PingCo) and Erhan Boduk (Global Partner Executive, PingCo) where they explore the challenges that service providers face when joining Operator Connect Accelerator program.  Questions explored:  What are some of the key/most common challenges you help service providers...

Send us Fan Mail In this episode of our podcast, our Cavell Group team Patrick Watson - Head of Research and Finbarr Goode Begley  - Senior Research Analyst take a look at some predictions for 2023 and how they will affect the world of digital communication and networking. Listen today as they dive into whether people will begin using the upcoming digital avatars in Microsoft Teams and how the cur...

Send us Fan Mail In this week's podcast, Cavell Senior Research Analyst, Patrick Watson chats with Microsoft's 1 of 6 operator connect accelerator partner and Teams telephony expert Dawn-Marie Elder, COO & GM (SIPPIO) about their latest Accelerator Program launch. Topics: Introduction to Sippio and  their latest Accelerator program How important do you think having a Microsoft Teams...

Send us Fan Mail We hope you enjoyed the Cloud Comms Summit US last week in Chicago! It was great being back in the USA and bringing both new and old friends together!  In this week's episode our Cavell Group team, Matthew Townend , Patrick Watson and Finbarr Goode Begley, take a deep dive into the highlights and key takeaways from Cloud Comms Summit US! Would love to hear what you enjoyed an...

Send us Fan Mail Join us this week as Cavell Senior Research Analyst, Patrick Watson chats with Brandon Hagood, Vice President, Americas at Akixi about the rising importance of analytics both within the context of UC and in every technology area that is available. If you are interested in keeping up with current trends, understanding analytics capability, what data you can get from those areas, an...

Send us Fan Mail Cavell Senior Research Analyst, Patrick Watson chats with Mark Bunnell - COO, NuWave Communications about the fast-growing Microsoft and Teams telephony market. Thank you to NuWave for being Silver & Microsoft Forum Sponsors of our upcoming Cloud Comms Summit US. Topics explored in this week's episode: • How important do you think having a Microsoft strategy is for servic...

Send us Fan Mail There have been a lot of changes in the industry since we last spoke to 2600Hz. In our latest episode, Cavell's Senior Analyst, Patrick Watson , is joined by Clint Mohs, Head of Marketing at 2600Hz and will discuss the latest market trends. Topics:  • One of the key trends that we are encountering is the importance of integration capabilities. With the launch of your new appl...

Send us Fan Mail The Cavell analysts Finbarr and Patrick debate about the one-way voice proposition (voice notes and audio clips) and whether it's better than actually having a telephone conversation from a business perspective. Topics:  - What's the best way of communicating as a company with your employees? - Is it more effective to communicate with voice notes and audio clips? - What...

Send us Fan Mail Cavell analyst and cloud networking expert Finbarr chats through his specialist topic. Previously separate network management solutions are now being built into software-defined platforms. There is a lot of confusion as not all SD-WAN are the same, features differ greatly between providers and there is no set standardisation. Listen to this podcast to get the rundown on this techn...

Send us Fan Mail The Cavell analysts Finbarr and Patrick debate the future of voice vs. video in a collaboration setting. With the change in how conversations are had in office environments and the move away from desk phones and voice calls into video and the metaverse, not everyone is happy with the changes. Is the pandemic growth of video all hype? Are we likely to revert to the voice calls?  Vi...

Send us Fan Mail The Cavell analysts Finbarr and Patrick talk through the emerging technology of extended reality (XR) and its up-and-coming relevance to the cloud comms industry. With key leaders and players in this space already acquiring and putting resources into developing solutions, service providers and vendors alike need to keep up to date with advancements to prepare for the not-so-distan...

Send us Fan Mail Cavell's Patrick Watson and Joe Walsh, Director - Global Product Marketing at GoTo, reflect on the successful return to in-person Cloud Comms Summit London earlier in March where GoTo supported the event as Gold Sponsors.  Joe explains the new GoTo rebrand and mission for their partners from 23 brands pulling them all under the same roof, as their offering becomes more releva...

Send us Fan Mail Providers of the Webex communications portfolio, Cisco, talk through key collaboration trends most valuable to partners and service providers; digitisation and the need to move faster, working towards hybrid flexibility and the need to be better than “good enough”. In this episode, Jeff Boslem, Head of SP & Partner Collaboration, EMEAR at Cisco discusses: From a technology par...

Send us Fan Mail Builders of large scale distributed telecoms networks for SPs and Resellers, 2600Hz talk through the industry trends impacting their business and their partners the most over the last 18 months. In this episode, Patrick Sullivan, COO and Co-founder of 2600Hz discusses some case studies for the use of a customisable solution with their Kazoo platform. Thank you to 26000Hz for the s...

Send us Fan Mail MiaRec shares their perspective on the call recording and voice analytics areas of contact centre and enterprise. Patrick Watson from Cavell and Anthony Perez, Manager - Marketing & Business Development at MiaRec chat through the boom in customer experience technology to improve customer experience and the catalysts which drove the innovation. Patrick and Anthony also discuss...

Send us Fan Mail Jabra shares their perspective on the last 18 months and the future as we continue in hybrid working. Patrick Watson from Cavell and Graham Williams, Strategic Alliances at Jabra chat through the last 18 months’ effect on market development, focusing on the rise in requirement for headsets as softphone solutions and working between home and office become more common. They also tal...

Send us Fan Mail In this podcast our Senior Analyst, Patrick Watson talks to one of the industry's leading software companies Park Bench Solutions about their platform odin, which facilitates innovation and development for Service Providers using the Cisco BroadWorks platform. The odin platform allows its service provider customers to customise their own products thanks to odin's APIs an...

Send us Fan Mail In this week's episode of Comms Cloud Conversations, Cavell's Senior Analyst Patrick Watson is joined with Dubber's CMO, Andy Lark. They explore the new era of cloud comms and what this means for call-recording and AI. Traditionally the voice capture market has been focused on the finance industry for compliance reasons. However, in this new UC environment companies...

Send us Fan Mail How can Service Providers differentiate themselves in an increasingly saturated market? Listen to Patrick Watson, Senior Analyst at Cavell Group chat to Broadsource’s CEO Haydn Faltyn about the ways the pandemic has generated a new consumer awareness of cloud communications and how Service Providers need to capitalise on this new demand.  Thank you to Broadsource for being our Gol...

Send us Fan Mail In a time of unprecedented change in the Cloud Comms market Service Providers are under increasing pressure to differentiate and find niches in the market for their customers. Listen to Patrick Watson, Senior Analyst at Cavell Group, chat to 2600Hz’s Demetrio Rico about how their platform has managed to channel these new requirements for their customers, particularly with the conv...

Send us Fan Mail Tony Martino, CEO of Tollring and Senior Research Analyst Finbarr Begley from Cavell discuss the importance of analytics with Microsoft Teams. Tollring showcases its portfolio of analytics products in Microsoft Azure and Teams. Alongside voice, the analytics features which record user tool use, how their time is spent across internal chats, meetings, external meetings and breaks a...

Send us Fan Mail Cavell Senior Research Analyst, Finbarr Begley chats with Magnus Falk, CIO Advisor at Zoom about video-first strategy, culture and leadership changes in companies as we move to a hybrid workplace and the importance of being able to react quickly to new needs. Thank you to Zoom for being Gold Sponsors of our upcoming cloud comms summit. Register now: https://hopin.com/events/ccs-eu...

Send us Fan Mail Cavell Senior Research Analyst, Finbarr Begley chats with Jeff Boslem, Regional Director - Head of SP & Partner Collaboration, Cisco EMEAR about the safe return to work, hybrid workspaces and removing friction between those collaborating from home and the office. Thank you to Cisco for being Gold Sponsors of our upcoming cloud comms summit. Register now: https://hopin.com/even...

Send us Fan Mail Cavell Senior Research Analyst, Finbarr Begley chats with Chris Carabello, Senior Director of Product Marketing at Metaswitch about maximising user experience, the hybrid model of returning to offices and integrating with Microsoft. Thank you to Metaswitch for being Gold Sponsors of our upcoming cloud comms summit. Register now: https://hopin.com/events/ccs-europe-2021 🔗 Follow u...