Beyond Margins

Calm is the New KPI™: Engineering Calmer Agencies & Consulting Firms

Business EN ↓ 128 episodes

Calm doesn't happen by accident - it's engineered. The operations podcast for service businesses that refuse to run on duct tape and adrenaline. Productivity culture sold you a like - that burnout is the cost of growth. Calm is the New KPI™ treats burnout like the design flaw it actually is. Each episode, host Susan Boles - 15+ years as a CFO and COO - geeks out with agency owners, consultants, and operators who are engineering calmer businesses: tighter systems, harder boundaries, comfortable margins.

Author

Beyond Margins

Episodes

Crossing the chasm from experimentation to deliberate model with business designer Michelle Warner 08.10.2019 38:30

We’ve been focusing our attention on default decisions in the last couple of episodes- those choices that you make about how to run your business. And a lot of these decisions happen without us even realizing we're making a choice, especially at the beginning of our businesses. But sometimes those choices we didn't know we made come back and bite us in the butt when we need to make the transition...

Is it The Dip or time to pivot with That Seems Important founder Margo Aaron 24.09.2019 53:40

Are you an entrepreneur who thinks marketing is prosaic, a series of boxes that need to be checked off in a certain order? Are you too scared to break the ceiling with your own brand of personal marketing because it’s not something that you’ve been told to do? Then you should listen to Margo Aaron on today’s podcast, because she is someone you need in your life. Margo Aaron is the cohost of # HAM...

Default Decisions and What Works with Tara McMullin 10.09.2019 53:14

Welcome to this first episode of Break the Ceiling, the podcast where we'll talk about how you might structure your business, or even why you're in the business you're in in the first place. We're going to talk about financial decisions, hiring decisions as well as technology decisions, and give you some ideas to consider. But mostly, I just want you to start asking yourself, ‘why did I make this...