Busting the omnichannel - enterprise hacks and chats

In part one of his two part podcast with Vinnie Mirchandani, the guys review Inforum 2016 near the end of day 2. Mirchandani has been tracking Inforum for years, and weighs in on Infor's digital transformation and cloud transition themes. The guys weigh Infor's success in moving customers to a pure SaaS model, and Jon presses Vinnie on whether digital transformation is vendor BS or customer realit...

In part two of their informal video hangout, Jon Reed of diginomica.com, Jarret Pazahanick and Luke Marson shift their focus to cloud HCM in the field. Using their recent podcast with Steve Bogner's SAP HCM Insighs as a starting point, Jarret and Luke talk about bad versus good practices in SuccessFactors consulting. the guys hit on the demand for SuccessFactors skills, the need for independent ex...

At the day one LiveWorx keynotes, Internet of Things security was an overlooked topic. Jon set about to correct that by sitting down with Volker Gerstenberger and Tomi Ronkainen of Giesecke & Devrient, a firm with a deep history of security everything from bank notes to, now, the IoT. The guys talk about the thorny security issues raised by IoT, and how they can be addressed during the design proc...

During this candid interview with ASUG CEO Geoff Scott, Jon gets the skinny on ASUG's latest collaboration with DSAG - a position paper on digital transformation that is a key issue for SAP customers. Scott shares the story on how the collaboration came about, and Jon presses to find out if ASUG endorses S/4HANA and SAP's view of S/4HANA as the digital core. Taped live in Orlando the day before AS...

During this live interview, taped in the midst of a bustling Consensus 2016, Steemit co-founder Ned Scott gives Jon the inside view on the creation of Steemit, and their unique approach to rewarding/paying content creators and curators through their blockchain-based platform. He also announces the launch of Steemit.com. Ned talks about Steemit's different asset classes, including Steem dollars, an...

Jon Reed and Dick Hirsch steal an empty room - or in this case, a (mostly) empty hallway - for a review of the news and events of Sapphire Now and the ASUG Annual Conference, 2016. Hirsch shares his investigations, and the guys compare notes on topics such as the HANA Cloud Platform, the SAP-iOS partnership, and S/4HANA clarifications. The guys discuss S/4HANA's viability as a digital core, SAP's...

During this live taping at Collision 2016, Jon talks with "User researcher, artist, and digital anthropologist"  Caroline Sinders  about the intersection of UX design and machine learning. Sinders shares key points from her Collision talk on design for consent, and whether online harassment can be reduced via design. Sinders gives her assessment of Facebook's chatbots and explains why calling such...

In this frank/informal chat, recorded live at Collision 2016 in New Orleans, Mike Janke, Co-founder and Chairman of Silent Circle, shares his field views on enterprise security, starting with the advice and wake-up calls he gives to customers. Janke also gives a blunt take on the FBI vs Apple encryption controversy. The issue of user experience design versus security is addressed. The guys wrap wi...

In this on-site podcast, live from MongoDB Palo Alto, Jon Reed talks with MongoDB's Kelly Stirman about his database research obsessions. Stirman hits on key trends pertaining to data streaming, analysis, graph databases, and cloud adoption. He also explains why he doesn't like it when MongoDB winds up in the NoSQL database bucket. Finally, Jon and Kelly discuss the potent issue of data security,...

Live from Advocamp 2016, Jon Reed catches Joseph Jaffe in a spirited mood after his keynote, "Using your brand to create an army of zealots." This frank/informal chat debates the pros/cons of brand zealotry, with Jaffe explaining why politicians like Trump and Obama have changed the marketing discourse. Jon worries this groundswell marketing has a dark side - Jaffe responds. Jaffe also hits on key...

Live from the Acumatica Summit 2016, Jon talks to fellow diginomica contributor Brian Sommer about enterprise buyers and digital change. Brian shares some recent digital turbulence and stories of how companies are losing the plot. He also reflects on recent projects to discuss what enterprise buyers need. The guys then hit on why sales and marketing is too often out of step with today's enterprise...

In this on-site podcast with a (hopefully) relaxing fountain providing the background, Jon and fellow diginomica contributor Brian Sommer discuss the 2016 Acumatica Summit and Acumatica's cloud ERP play. The guys explore the unique attributes and challenges of this rapidly growing firm. This podcast is the second from the topic - also check out the first on enterprise buyers and coping with digita...

In this unscripted chat with Brian Solis, author of a new book on experience design, Jon asks Brian about whether experience design can be a reality given the data silos and culture issues that prevent this from happening. Brian shares his research and provides a view on why user and customer experience can - and must - change. Jon aired out a number of cynical views on customer experience. Brian'...

During this informal, on-site podcast taping in Boston, Jon Reed of diginomica.com talks with three members of the Onapsis team (Alex, Alex, and Dave) about what "white hat hacking" means for today's enterprise. The guys also talk about how Onapsis identifies ERP security breaches, and how they work with Oracle and SAP to make sure those companies have appropriate patches before taking security is...

In this frank video chat from Jon and Den's studio at SAP TechEd Las Vegas, ASUG CEO Geoff Scott offers up strong opinions on ASUG's relationship to SAP and to the German user group DSAG. Scott also shares customer views on S/4HANA and SAP's digital themes. He responds directly to criticisms that ASUG is "soft" on SAP and reacts to Jon's views on customer discounts for S/4HANA migration. Yes, you...

in the short version of this SAP TechEd 2015 on-site podcast, Jon Reed and Dick Hirsch kick around the main conference takeaways and the S/4HANA challenge. Dick shares the main themes he was investigating and the latest on the SAP HANA Cloud Platform. SAP's open source initiatives, particularly Cloud Foundry via Hybris YaaS (Hybris as s service), are briefly discussed. Yes, you can get  Busting th...

Jon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip se...

Jon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip se...

In the short version of Jon's chat with SAP Mentor Julien Delvat, live from SAP Controlling 2015, the guys talk about broader predictive trends in the real world, and why predictive is getting traction. They also hash out issues around training and use cases that customers are sharing. For the extended version, which digs into some new HANA and S/4HANA use cases, check Jon's  SAP and Enterprise Tr...

Gary Cokins, internationally-recognized expert and author in EPM and predictive analytics, gives Jon some straight talk on analytics after his keynote at the Controlling 2015 conference. Cokins explains the rise of EPM, and the challenges CFOs are facing. Using memorable phrases like "management by embarrassment," Cokins peels behind predictive hype and explains the role of technology, not as a cu...

Vijay returns with Jon Reed to make sense of his adventurous career moves - now full circle and back at IBM. Vijay also expands on a blog post he wrote on social media disillusionment, and the guys hash out options for filtering the enterprise software media noise. A bit more about the problems of predictive and the failings of air travel customer experience, and it's a wrap.   Busting the Omnicha...

In the triumphant return of Vijay Vijayasankar to Jon's podcast series, Vijay talks analytics views from the field. Jon also asks for Vijay's help sorting Internet of Things hype from BS. Vijay also shares some surprising views on agile. Part two of this podcast will get into Vijay's career moves and evolving position on social media. Yes, you can get  Busting the Omnichannel on iTunes . 

In the shorter edition, Jon Reed of diginomica digs into the SuccessConnect 2015 show with outspoken SuccessFactors consultant Jarret Pazahanick. The show wrap finds Pazahanick suprisingly upbeat, but there are still key issues to discuss. This shorter version focuses on event news from the show, including Intelligent Services. Note: if you want to hear the full 30 minute directors cut, download t...

In the shorter edition, Jon talks with James Sinclair live at SuccessConnect 2015 about the value of cloud platforms, and specifically extensibility on SuccessFactors, with a focus on building apps on the HANA Cloud Platform (HCP) and why that has such an impact on customers. Note: if you want to hear the full 30 minute directors cut, download that from Jon's  SAP and Enterprise trends  series. Ye...

In this two-for-one convo with Kevin Benedict, Jon and Kevin review the high ponts from the Mobile World Gongress in Barcelona, and discuss the challenges of enterprise mobility (iincluding TCO). Kevin also shares the mobile trends he has seen in his global travels, and gives his best advice on how customers should approach mobile projects, and how they should think about the Internet of things an...