Business Technology Perspectives

How can a business personalize a digital experience without collecting unnecessary customer data, and who is responsible when an AI agent acts on a shopper’s behalf? In this episode of Business Tech Perspectives, I speak with Sapphire Samiullah, Product Lead at Pion, about why digital identity is moving from a specialist check at registration or checkout into the infrastructure behind customer tru...

What does artificial intelligence really cost when an experiment becomes a production service used across an enterprise? Token consumption is easy to see, but Greg Holmes argues that it may represent only a small part of the final bill. In this episode of Business Tech Perspectives, I speak with Greg, EMEA Field CTO at Apptio, an IBM company, about AI economics, technology business management, and...

What if your bank could recognize that you needed help before you had to ask for it? In this episode of Business Technology Perspectives, I speak with Michel Jacobs, Chief Strategy Officer at CSI, about how artificial intelligence and customer intelligence are changing the relationship between financial institutions and the people they serve. Community banks and regional financial institutions hav...

Why do 88 percent of UK SMB leaders see technology as important to business performance while fewer than half feel highly confident about adopting it effectively? In this episode of Business Tech Perspectives, I speak with Mark Weait, Chief Revenue Officer at Babble, about the company’s inaugural Technology Performance Index. The research draws on responses from 1,000 UK SMB leaders and C-suite ex...

What evidence would persuade your board that a successful AI pilot is ready to become part of everyday business operations? In this episode of Business Technology Perspectives, I speak with Andrew Duncan, CEO of QualityAI, formerly Qualitest. Andrew previously served as CEO of Infosys Consulting and has spent over 30 years advising global organizations across technology and business change. Andrew...

Could your company produce a complete inventory of every AI tool, model, agent and embedded feature operating across the business today? In this episode of Business Tech Perspectives, I speak with Russ Fradin, founder and CEO of Larridin, and Michael Levine, partner at Hunton Andrews Kurth, about the enterprise AI visibility gap and the growing legal, financial and insurance consequences for compa...

Why do companies spend millions on AI and digital transformation while overlooking the people expected to make those investments successful? In this episode of Business Technology Perspectives, I speak with Elena Varo, founder of Elevatio Tech & Culture, about why the biggest barriers to technology adoption are often human rather than technical, what leaders misunderstand about organizational...

What happens when AI can write software in seconds but lacks the context to understand whether the code it creates is built on secure foundations? In this episode of Business Tech Perspectives, I speak with Brian Fox, Co-Founder and CTO of Sonatype, about the growing pressure facing software teams as AI accelerates development while cyber threats continue to evolve. Brian brings a unique perspecti...

What happens when the biggest barrier to AI success isn't the technology itself, but the way organizations are structured to adopt it? In this episode, I sit down with Milan Cooper, Head of Product at TWG AI, a company working alongside Palantir to help enterprises rebuild core business processes around AI. With previous leadership roles at JPMorgan Chase and Accenture, Milan brings a rare perspec...

What if the most valuable AI asset your organization already owns is sitting untouched inside years of video, audio, and unstructured content? In this episode, I sit down with Sean King from Veritone to explore how organizations are transforming massive archives of content into searchable, licensable, and revenue-generating assets for the AI economy. As the executive leading Veritone’s commercial...

How can businesses make smart AI bets when they cannot even see the full picture of what is already happening inside their own organization? In this episode of Business Tech Perspectives , I sit down with Russ Fradin, CEO of Larridin, for a conversation about one of the biggest blind spots in enterprise AI right now. While many leaders are focused on adoption, experimentation, and speed, Russ argu...

What if enterprise AI could move beyond answering questions and start explaining why things are happening in your business? In this episode of Business Tech Perspectives , I sat down with Alberto Pan, Chief Technology Officer at Denodo, to explore how AI is shifting from surface-level responses to deeper, reasoning-driven insights. As organizations wrestle with fragmented data, governance challeng...

What if one of the most influential functions in your business is also the one you understand the least? In this episode of Business Tech Perspectives, I sat down with Anders Lillevik, Founder and CEO of Focal Point, to unpack the hidden complexity of procurement and why it has quietly become one of the most critical levers in modern enterprise strategy. With more than two decades of experience le...

What happens when companies rush into AI without fixing the fundamentals that actually make data useful? In this episode of Business Tech Perspectives, I sit down with Rajan Sethuraman, CEO of LatentView Analytics, which is a global data engineering and analytics company that helps businesses excel in the digital world by harnessing the power of data. I learn more about their refreshingly pragmati...

What does it actually take to turn AI from an experiment into measurable growth? In this episode, I caught up with Jason Riback, President of MediaMint, to unpack what “agentic growth services” really mean in practice. MediaMint works with leading organizations across media, entertainment, retail, and technology to scale front-office operations across marketing, sales, media, and data. But this co...

What does it really take to build profitable technology companies without outside funding, and why does that mindset matter even more as AI reshapes every industry? In this episode of Business Tech Perspectives, I sat down with James Benham, a lifelong technologist, serial founder, and unapologetic bootstrapper who has spent more than two decades building enterprise software businesses on his own...

What if the biggest barrier holding entrepreneurs back was never a lack of ideas, but the friction created by tools, platforms, and infrastructure that were never designed for speed? In this episode of Business Technology Perspectives, I sit down with Sachin Puri, CEO of Bluehost, to explore how AI-native platforms are reshaping what is possible for entrepreneurs and small businesses. Sachin bring...

How do you transform an industry that most people still assume runs on clipboards, manual checks, and fragmented updates? And what happens when reality capture and AI finally combine to give construction teams a clear and measurable picture of progress on every site? In this episode of Business Tech Perspectives, I sit down with Chaitanya NK, the co-founder and CEO of Track3D , to explore how real...

What does it take to lead one of the fastest growing regions in enterprise security while spending your year hopping between Sydney, Tokyo, Singapore, and London? At IGEL’s Now & Next event in Frankfurt, I caught up with Darren Fields, Senior Vice President for UK and Asia Pacific, to find out. From rebuilding the partner ecosystem across continents to forging new alliances with industry giant...

Sales enablement has come a long way from slide decks and one-size-fits-all training. In this episode of Business Technology Perspectives , I’m joined by Bill Dwoinen , Chief Revenue Officer at Mural , to explore how AI and visual collaboration are changing the way teams sell, learn, and align around outcomes. Bill brings a wealth of experience from Salesforce and LinkedIn, but what makes this con...

AI conversations often center on coders, designers, and office-based teams, but what about the people who keep goods moving, shelves stocked, patients cared for, and factories running? They make up almost 80 percent of the global workforce, yet much of the technology talk overlooks them. In this episode of Business Technology Perspectives, I sit down with Tom Bianculli, Chief Technology Officer at...

This week, I sat down with Craig Burnham, Vice President of Product Marketing for Cisco’s Collaboration business, to go beyond the headlines and unpack what Cisco’s AI evolution actually means for business leaders. Recorded live at Cisco Live, this episode dives into how Cisco is unifying employee and customer experiences across voice, video, and virtual agents, while keeping humans in the loop wh...

For more than 160 years, the Red Cross emblem has protected humanitarian organizations in times of war. But as conflict increasingly moves into cyberspace, new protections are needed for digital infrastructure. In this episode of Business Technology Perspectives , I speak with Samit D'Cunha, legal advisor at the International Committee of the Red Cross (ICRC), about the groundbreaking Digital Embl...

In this episode of Business Technology Perspectives , host Neil C. Hughes speaks with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming one of the most overlooked but essential areas of enterprise operations: field service. Bulent shares how technologies like agentic and generative AI are reshaping frontline work in real time, giving tec...

In this episode of Business Technology Perspectives, I sit down with Anoop Joshi, Chief Trust Officer at Trustpilot, to explore how the fight against fake reviews is changing in an AI-driven world. We discuss the impact of new rules like the FTC’s ban on fake reviews, which makes trust a boardroom topic rather than just a marketing concern. Anoop explains how Trustpilot combines machine learning,...