Business, Spoken

Juul Labs, the San Francisco-based e-cigarette company, is under pressure from parents, schools, public health advocates, lawmakers, and the Food and Drug Administration for its popularity with younger users, who have gravitated to Juul’s discrete rechargeable vaping device and nicotine pods in flavors like mango and fruit medley. Now come the lawsuits. Since April, consumers have filed at least t...

Companies are waging an invisible data war online. And your phone might be an unwitting soldier. Retailers from Amazon and Walmart to tiny startups want to know what their competitors charge. Brick and mortar retailers can send people, sometimes called "mystery shoppers," to their competitors' stores to make notes on prices. Online, there's no need to send people anywhere. Learn more about your ad...

The Ugandan parliament referred a controversial new social media tax to a committee for further consideration on Thursday, after protesters took to the streets of Kampala last week. The tax, which went into effect July 1, charges 200 Ugandan shillings (or $0.05) per day of use for 60 mobile apps, including Facebook, Instagram, Twitter, and WhatsApp. Critics say it puts an undue burden on the poore...

Last year, as thousands of women shared their stories of sexual assault and harassment with the hashtag #MeToo, Amanda, a 30-year-old from Oregon, was looking for a supportive place to share her own experiences. Soon enough she was invited by a friend to join a Facebook group for survivors of sexual assault that had thousands of members. The group was easy to find: As recently as this month, the p...

A Texas-based nonprofit helping migrant families detained at the US southern border has refused a substantial donation from Salesforce after the tech company declined to cancel its contracts with US Customs and Border Protection (CBP). Learn more about your ad choices. Visit podcastchoices.com/adchoices

European regulators took a big swing at Google Wednesday for abusing the dominance of its Android mobile operating system, fining the company €4.34 billion ($5 billion) and ordering changes to Android designed to put Google rivals on a more level playing field. But it’s not clear that the fine or the operational changes will have much effect. “Google has basically won,” says Maurice Stucke, co-fou...

Dawn Song, a Berkeley computer-science professor and MacArthur fellow, is a fan of cloud computing. She also thinks it needs a major rethink. “The cloud and the internet have fundamentally changed our lives mostly for good,” she says. “But they have serious problems with privacy and security—users and companies lose control of their data. Learn more about your ad choices. Visit podcastchoices.com/...

Toward the tail end of a sparsely attended hearing of the House Judiciary Committee on Tuesday, Republican congressman John Rutherford turned to the three witnesses before him---representatives of Facebook, Google, and Twitter---and asked a question that left them speechless. Congress, he explained, has already amended Section 230, the law that protects tech platforms from liability for what peopl...

Sinclair Broadcasting's proposed $3.9 billion takeover of the Tribune company, which would have expanded the conservative media company's footprint to nearly three-fourths of American households, suddenly appears in trouble. Today, Federal Communications Commission chair Ajit Pai effectively came out against the acquisition by proposing to refer it to a hearing with a judge. In theory, the deal co...

Prime Day, which began Monday, is one of Amazon’s biggest promotions of the year, when the retailer offers deals to subscribers to its Prime service. This year, some Amazon workers in Europe are striking during Prime Day, hoping to draw draw attention to working conditions like proposed cuts in wages and health benefits. In solidarity, some consumers have been boycotting the company and its many s...

Over the past year, Juul, the vaping sensation that dominates 70 percent of the US e-cigarette market, has tried to cultivate the image of decent corporate citizen that wants to play by the rules. The company is known for its legions of obsessive young users who have embraced Juul’s discrete, flash-drive-shaped e-cigarettes and pleasing nicotine pods in flavors like fruit medley and mango. Learn m...

Congress is finally turning its attention to Silicon Valley. And it’s not hard to understand why: Technology impinges upon every part of our civic sphere. We’ve got police using AI to determine which neighborhoods to patrol, Facebook filtering the news, and automation eroding the job market. Smart policy could help society adapt. But to tackle these issues, congressfolk will first have to understa...

The Federal Communications Commission has reportedly dropped a proposed change in how it handles complaints that critics argued could have left consumers with fewer avenues to resolve problems with telecommunications carriers like AT&T and Verizon. The agency is scheduled to vote Thursday on proposed changes to the complaint process, but according to the Washington Post, the most controversial cha...

Federal prosecutors have charged a former Apple employee with stealing trade secrets related to Apple's autonomous vehicle program. Xiaolang Zhang allegedly worked on Apple’s secretive self-driving car project. Zhang left Apple in April saying he was going to work for a Chinese electric vehicle company called Xpeng Motors. He is accused of copying more than 40GB of Apple intellectual property to h...

It may soon be harder to get the Federal Communications Commission to listen to your complaints about billing, privacy, or other issues with telecommunications carriers like AT&T and Verizon. Today, the agency approved changes to its complaint system that critics say will undermine the agency's ability to review and act on the complaints it receives. Learn more about your ad choices. Visit podcast...

Perhaps a healthier Twitter is one with smaller follower counts—even if that comes as a blow to your ego. That’s what the company is hoping, anyway. Over the last several months, Twitter has embarked on a renewed push to fight abuse and spam, as well as encourage “healthy” debates and conversations, and on Wednesday the social network announced it was expanding that effort to profiles that have be...

In January, I sat down with Liane Hornsey, who until yesterday was Uber’s HR chief, to discuss the progress she’d made helping to reform Uber’s culture. The company had invited me to report on its turnaround, in the run-up to the release of its redesigned drivers app. But I was interested in something else: how were things at Uber since CEO Dara Khosrowshahi arrived? She told me that she had asked...

For nearly as long as there have been ride-sharing services like Uber and Lyft, there have been apps that help riders compare fares and travel times. These aggregator apps allow riders to survey all the services in an area and check prices and wait times—an efficient version of what many do already. There are always fresh versions of these apps popping up. The newest one, Bellhop, officially launc...

Last month, the Trump administration announced that it would halt itspolicyof separating young asylum-seekers from their parents. For those Americans angered by their government’s cruel treatment of children as young as a few months old, this was a hard-fought victory. Learn more about your ad choices. Visit podcastchoices.com/adchoices

The gig economy has a problem. Freelancing is increasingly common, but it’s still difficult and costly to access benefits without a 9-to-5 job. For the lowest-paid workers, it can be close to impossible. In the past few years, many have seized on the idea of “portable benefits": insurance and paid time off not bound to a single employer. Learn more about your ad choices. Visit podcastchoices.com/a...

There are smart speakers, which connect wirelessly to other devices, and then there’s the new era of smart speakers, designed to offer services through voice-controlled virtual assistants. Sonos, for a long time, was all about the former, having been a pioneer of high-quality, WiFi-connected speaker systems. Now it’s entered the next era with products like Sonos One and Sonos Beam, which work with...

There once was a legendary troll, and from its hideout beneath an overpass of the information superhighway, it prodded into existence the internet we know, love, and increasingly loathe. That troll, Ken ZZ03, struck in 1995. But to make sense of the profound aftereffects—and why Big Tech is finally reckoning with this part of its history—you have to look back even further. In 1990, an online newsl...

Last month, a California Assembly committee voted to remove key protections from a state-level net neutrality bill. Critics said the changes opened loopholes that would allow broadband providers to throttle some applications, or charge websites or services for "fast lane" access on their networks. Now those key protections are coming back. Learn more about your ad choices. Visit podcastchoices.com...

Reddit’s little mascot, Snoo, contains multitudes. The precious, ever-smiling alien hangs out at the top of hundreds of subreddits, mixing with the locals like a savvy politician. In r/trees, a community for marijuana enthusiasts, Snoo puffs a joint. In r/gonewild, Snoo poses for a selfie in a wig and lingerie. In r/Asceticism, Snoo dematerializes into the cyberether, its form the mere wisp of an...

Widespread internet outages around the United States on Friday afternoon quelled productivity and sent irate customers to Twitter to complain. Comcast and Xfinity suffered the biggest service interruptions across its internet, cable, and landline products. The company, which has more than 29 million business and individual customers, said on Friday that the outages stemmed from fiber optic cables...