Business of Practice Podcast

Clients can make or break an equine veterinarian's practice or spirit. In this episode, we talked with Lisa Kivett, DVM, MS, DACVIM, owner of Foundation Equine, about dealing with dissatisfied clients. We also talked about boundaries and how they fit into this issue. Topics covered include types of client dissatisfaction, addressing client issues, setting boundaries with clients, and the "Universa...

Business is a balancing act of finding and firing clients. Veterinary practice is no different. Equine practitioners should be willing to "fire" clients who cause them stress. Practitioners should look for clients who fit their practice. In this episode, Kelly Zeytoonian, DVM, MBA, CERP, talks about dealing with problem clients and learning to pick and choose new clients.  "The Business of Pr...

In today's busy equine practice, finding time to learn can be very difficult. In this episode of The Business of Practice podcast, we talk to AAEP Director of Education Karen Pautz, MS, about continuing education opportunities for equine veterinarians.  "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

In this episode, AAEP President Rob Franklin, DVM, DACVIM, joins us to talk about equine veterinary sustainability. The AAEP has been leading the charge in working toward solutions in the equine veterinary industry through its  Commission for Veterinary Sustainability . We began our podcast with the question: What do you think the turning point was for the AAEP to make veterinary sustainabili...

In this episode, we talk with Jen Braid, CPA, EA, about recession-proofing your veterinary practice. Her first words of wisdom on this podcast were that "recession-proofing" your equine veterinary business is not possible. "What you can do is soften the impact of a recession," she stated. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

In this episode, we talk with Nina Mouledous, DVM, a Trust Veterinarian for the AVMA Professional Liability Insurance Trust (PLIT), about insurance coverage for equine veterinarians. Mouledous discusses the "four buckets" of insurance: personal, professional, business and employee-related. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

In this episode, we talk to Cara Wright, DVM, MS, about mentoring new vets. Wright was a founding member of the Sustainability in Equine Practice seminars. She is also a facilitator in the Decade One and Starting Gate programs for equine veterinarians and vet students.  "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

In this episode, we talk with Amanda Donnelly, DVM, MBA, about how accountability affects the customer experience in veterinary medicine. Donnelly is a second-generation veterinarian with more than 30 years in the profession, as well as the author of the book “ Leading and Managing Veterinary Teams: The Definitive Guide to Veterinary Practice Management ." "The Business of Practice" podcast is bro...

Equine veterinarians have always needed to have resilience. In this episode, we talk to Caroline Todd, BVMS, MRCVS. She is co-owner with her husband, Edgardo Fullana, DVM, of Harbour Ridge Equine near Palm City, Florida. They faced the crisis of losing half of their four-vet practice in a short period of time. However, Todd said "our practice came out the other side better than we went in. It was...

What equine vet facilities are being built in 2023? In this episode of The Business of Practice podcast, we talk about this with Heather Lewis, AIA, NCARB, of Animal Arts architecture firm. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

The Federal Trade Commission (FTC) is proposing to make non-compete clauses illegal in employment contracts. This could mean big changes in the equine veterinary industry. Listen to Milton C. Toby, JD (retired) discuss this movement in this episode of The Business of Practice podcast to learn more about what this change might mean to your business. "The Business of Practice" podcast is brought to...

In this episode, Stephanie Vasser, VMD, CVMMP, talks about how she grew her practice to have two part-time helpers on the road and a part-time office staff member who lives in another state and works from home. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

In this episode, we talk to Mike Tomlinson, DVM, MBA, who says that professional pricing in equine veterinary medicine is based on the foundation that your time and expertise is what you sell. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

In this episode, we talk about employee engagement and "quiet quitting" in equine veterinary practice with Drs. Stacey Cordivano and Kelly Zeytoonian, co-chairs of the Practice Culture subcommittee operating under the AAEP’s Commission on Equine Veterinary Sustainability.  "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

In this episode, we discuss supply chain issues for equine veterinarians seeking to build or renovate. Our guest is Heather Lewis, AIA, NCARB, of Animal Arts architecture firm. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

In this episode, Amy Grice, VMD, MBA, gives an overview of the AAEP Convention Keynote speaker's presentation titled Boundaries: When to Say Yes, and How to Say No When You Need To. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

In this episode, we look at some of the highlights from The Business of Practice podcasts in 2022. Remember to go back and listen to some of the podcasts you might have missed! "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

Finding, hiring and retaining equine veterinarians is difficult in today’s market. In this episode, we talk about veterinarian hiring with Stacy Pursell, founder and CEO of The VET Recruiter, the leading veterinary and animal health executive search and recruitment firm. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

There are so many reasons to keep good veterinary medical records, said Cynthia MacKenzie, DVM, a Trust veterinarian with the AVMA PLIT. In this episode, she discusses the medical, legal, ethical and regulatory necessity of medical record keeping for equine veterinarians. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

Equine veterinarians—like other business owners—are struggling to finalize 2023 planning for their businesses. In this episode, we hear advice from Dr. Mike Pownall, who says that in his opinion, key factors veterinarians need to keep in mind when planning for 2023 include the economy and environmental concerns. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at care...

Most veterinarians, whether they realize it or not, are already practicing some form of telemedicine. In this episode, Dr. Eleanor Green calls telemedicine “a natural evolution of health care in a digital world.” Tune in for a discussion about how veterinarians can get started with offering telemedicine as a standard service. "The Business of Practice" podcast is brought to you by CareCredit. Lear...

Many veterinarians are headed to the 2022 AAEP Convention and its associated trade show. In this episode, Bob Magnus, DVM, MBA, offers advice on shopping at a trade show. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

Equine veterinary work can be dangerous! In this episode, Dr. Amy Grice offers tips and tricks for engaging clients to help keep those farm calls safe. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

"2022 was 'The Year of the Shrinking Vet Practice,' " according to Dr. Mike Pownall. In this episode, he offers useful ideas for retaining veterinary staff as well as attracting new staff. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.

In this episode, Jennifer M. Braid, CPA, EA, shares insights about using a line of credit and how this can be beneficial to a veterinary practice if handled correctly. "The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.