Business Mic

Rosebella Abok is the Global Head of Customer Experience for ENGIE Energy Access (Africa). Anne Nyachomba Mwangi is the Head of customer for Nexleaf Analytics. When Customer Experience (CX) and Employee Experience (EX) are managed appropriately, they can provide long-term benefits to an organization. According to studies, 85% of businesses found that increased EX and higher employee engagement led...

Adwoa Asare – Asamoah is the Lead Consultant for CX Hatchery and Associates Limited, which offers CX advisory services and implementation of Customer Experience Maturity Assessment, Strategy, and Business Process/User Experience Design and Re-engineering. In this episode, Adwoa Asare provides insight on how businesses can leverage Customer Experience to increase their profits by implementing frame...

Sonia Karamagi Kasagga is the Head of Customer Experience at Stanbic Bank Uganda . With close to two decades of hands-on management experience in the banking sector , Sonia is dedicated to creating seamless and personalized solutions that exceed customer expectations . In this episode, she unpacks what it takes to build a winning customer-centric culture. https://www.businessmic.com/sonia-karamagi...

Georges Essama is the Head of Marketing, Communication and Customer Experience at CAMTEL in Cameroon, winner of CXPA's 2022 Emerging Leader Awards, and 2023 chair of CXPA Africa. During our conversation, Georges shared the state of customer experience on the African continent, and how public sector organisations in Africa can improve their customer experience. https://www.businessmic.com/georges-e...

Lynn is the Chief Customer Officer of ClearAction Continuum. She has experience leading company-wide customer experience transformation for many years at Applied Materials and Sonoco Products where her roles included VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Corporate Quality. Lynn has served on the CXPA Board of Directors, and is featured in numerous...

Rebekah is the Customer Experience Manager of the National Social Security Fund, a quasi-government agency responsible for the collection, safekeeping, responsible investment, and distribution of retirement funds from employees of the private sector in Uganda who are not covered by the Government Retirement Scheme. In this episode, we discuss the importance of putting customers at the centre of an...

Victor is a Customer Experience Professional passionate about leveraging information systems as a tool for achieving strategic and operational excellence. He has over 10 years working experience in business-focused IT environments covering transportation and logistics, mining and financial services. Victor has served as the Head of Customer Experience for Capricon Investment Holdings, Bank Windhoe...

Craig is the Director of CX Services at Partnerhero. He has worked closely with Support, Services, Success, Development, and Marketing teams on topics like: CX Processes, Scaling Global Teams, Software Engineering, IT Service Management, and Requirements Gathering. In this episode, Craig and I discuss the impact of Artificial Intelligence on Customer Experience. https://www.businessmic.com/craig-s...

Amanda is a customer experience (CX) consultant and coach with over 10 years of experience in the customer service industry. Her background and experience include Customer Experience and Digital Marketing Strategy Design, Implementation, Monitoring and Evaluation and development of customized training and coaching programs. In this episode, we discuss the strides African businesses have made in im...

Rob lead s client engagement at Customer Direct and Happitu, a software division of Customer Direct. In this episode, we discuss how businesses can enhance their Customer Experience through Contact Centers. Rob also hosts the Next in Queue podcast , a show about people in the Contact Center and CX industries. https://www.businessmic.com/rob-dwyer/

Jonathan is the co-founder of CX-Brussels and the Director of CX-Centric. After over a decade of managing large IT and Organisational Transformations programmes Jonathan realised that we were missing something. He began to deliver using Agile methodologies which was a big step forward. But for various reasons, his team kept coming into work with the aim of impressing colleagues, managers and thems...

Nicholas is the Customer Insights Manager at Movit Uganda. He has over a decade of experience in marketing, sales, and customer insights across FMCG, Consumer tech, and Startups. He is also a member of the Uganda Marketers Society where he serves as the Director - Training and Consultancy. In this episode, we discuss the role of customer insights in gaining a competitive advantage for long-term bu...

Oluwatobi is a Hospitality professional with experience in diverse industries. She has worked in multi-national companies, with a track record of improving customer satisfaction, resolving problems, and driving overall business productivity. She has a passion for educating and enlightening employers in all fields to exhibit such service. In today's episode, we discuss the state of Customer Experie...

Ashley is the CEO of True North Retirement Advisors, an independent financial advisory firm managing $230 million in client assets, and located just outside of Portland, Oregon. Ashley specializes in designing, building, and implementing custom-designed exit plans to help her business owner clients secure their final and most important business decision – the exit from their business. 

Valerie is an expert in community and organizational development with a mission to strengthen the capacity of organizations to make a positive impact on the communities they serve. Valerie recently launched Nonprofit Utopia, LLC. which is a community of emerging nonprofit leaders that provides a safe environment in which members can innovate, speak candidly about the issues and concerns they face...

Sujit is the Founder of  Inspiration Unlimited  (Global Inspirational Media). He is the author of  Life Simplified!  which is a simple coffee-table read solving complex problems of life for youngsters (14-28 years of age). He was awarded the  Connecting The World Award  at 1LifeFullyLived Conference organized in November 2015 in Sacramento, California. He was a Speaker at  One Young World Conferen...

Kim is the President and Founder of Frame of Mind Coaching™ which works with executives, entrepreneurs, leaders, business owners and other highly driven people to help them reach new levels of accomplishment and to live outstandingly successful lives. Whether for business success or personal transformation, the foundation of Frame of Mind Coaching™ is that a person's thinking has a greater impact...

Sarah is the founder of Leonista, the first 100% Karoo agave spirit in South Africa made the traditional way. The production process follows an age-old recipe used in Mexico to make agave spirits like Mezcal. It requires smoke and fire, hence Leonista's delicious smokey flavour, similar to that of a Mezcal. In this episode, Sarah shares her inspiration for starting the business as well as the less...

In January 2018 Charlie launched a training and education business that helps business owners and consultants win more business and grow the value of their brand using LinkedIn and strategic networking. In this episode Charlie reveals some of the ways in which LinkedIn as a platform can grow your business and generate leads in the least expected ways.

Zamaswazi is the Executive Creative Director of IndiLang.  IndiLang serves to bridge the gap and create a platform through which indigenous information across the African continent is shared. They see the value of African elders as a rich source of indigenous knowledge. Indilang collects, presents, stores and publishes this knowledge through their platform. In this episode, Zamaswazi and her mothe...

Stephan is the President and Creative Director of ICVM Group; an organisation that provides consulting, creative design, web development and hosting services to a diverse array of prominent national and international firms and organizations. In this episode Stephan talks about the importance of having a brand strategy and the steps you need to take in order to implement it.

Zoe is the founder of Zoe Zulu Productions. Her company offers authentic African cultural activities and complimentary spin-off themes such as Zulu Dialect coaching, regalia and dress demonstrations, cultural music and dancing workshops, ethnic African arts & crafts presentations, all of which augment our existing range of tutorials and lectures. In this episode, Zoe shares the path she took when...

Stacy is the CEO and founder of Hollywood Branded, a Los Angeles influencer marketing, branded content and product placement agency established in 2007, and host of the podcast Marketing Mistakes (& How To Avoid Them).  Stacy has over twenty-three years of leadership experience building global entertainment branding campaigns for top Fortune 500 companies and hundreds of brands, including BlackBer...

Thembi Bheka is the founder of "She Breaks Thru", and believes in helping entrepreneurs reignite their passion, gain more clarity and reconnect with their bigger purpose. Thembi is heavily involved in empowering women in Africa, as a result, she trains young women on opportunities of creating income online working as virtual assistants.

Amy is the CEO of the renewable energy startup muGrid Analytics. Her company solves problems at the edge of energy technology and economics using math and modeling, and is dedicated to creating a sustainable energy future for the planet, one project at a time. As a young, female executive in the tech world, she puts her theories about disruptive innovation and bringing your whole self to work into...