Business-First Creatives: Client Experience & Systems for Service Providers

You've likely looked at wedding video and thought, "How did they create such an amazing film? I want to do that!" Have you ever considered the same thought for commercial videos? Ben Davis joins us to share how he's found more creativity in commercial projects, while also creating a better balance for this season of his life. Listen in as he shares how wedding films helped prepare him for success...

This is the 4th and final episode in the Video Visibility series. In today’s solo episode I how to get a jumpstart on creating and implementing videos in a video visibility plan for 2024.  Repurposing previous content Organizing your content 5 mistakes to avoid when creating your video visibility plan Previous Episodes Mentioned Episode 46 - The Cost of Disorganization Episode 84 - The Rule o...

When you incorporate video into your content plan on social media, you open the doors for so much visibility. In today's episode, Natasha Pierre of the Shine Online Podcast joins us to share why she believe video is so important and how you can get started with it in your everyday content strategy to increase your visibility. Listen in as she walks us through managing your content ideas and her th...

This is the second episode in the Video Visibility series. In today’s solo episode I am suggesting 3 videos you could create for your client experience for 2024.  Video 1 - The Thank You Video Video 2 - Sales Call Replacement Video Video 3 - The Implementation Video My Love Your Leads private audio training! Are you providing an experience for your leads that sets an expectation on when they'...

Does video scare you? There may be subconscious blockers keeping you from showing up. In today's episode, Mariangelica Forero joins us to discuss overcoming mindset blocks to help you overcome the fears you have around video. Listen in as she shares what could be contributing factors, why she believes video is so important for businesses, and how you can build confidence on video. Today's episode...

Send us a Text Message. In today’s episode I am talking about the 3 most common mistakes I am seeing while I am doing my new client experience audits.  I also shared my goal of booking 20 new clients before the end of 2023 for either a Client Experience Audit or a seat in the CRM Blueprint for Creatives. If you would like to chat with me about your systems goals for 2024, and determine if a Client...

Our clients want and deserved to be pampered—that's the exact intention behind Flor Blake's VIP branding experience. As Flor expanded her corporate sessions and branding sessions into an all day, A-lister experience, she knew she had to step up the backend of her business. Flor and I worked together to enhance her CRM to integrate thoughtful and intentional proposals, questionnaires, and automatio...

In today's solo episode I am giving all the advice on how to choose a CRM for your photography business. ✨ Why you should mostly stay away from cheap CRMs or starter plans ✨ What features you must have in a CRM ✨ Why I finally started recommending Honeybook for photographers Mentioned in this episode Download the CRM Comparison Guide for easy reference during this episode. https://coliejames.co...

If you're a service-based business owner, it's important for your clients to feel seen and appreciated. From intentional touch points in your workflow to the surprise and delight gifts you pick out for your clients, Brittney Johnson believes in the power of an intentional and personalized client experience. In today's episode, Brittney discusses how to map out your client experience, where to incl...

Numbers don't lie and that's why it's so important to be making data-driven decisions in your business. Ally Anderson joins us on the podcast to share what it looks like to make decisions based on data, what data you should be collecting as a business owner, and how you can collect it. Listen in to hear some of her favorite tools for data collection online and how to get started! Today's episode i...

The Black Friday sale is HERE 🎉 Starting today, each morning at 8am MT a new Deal of the Day will go live. These are brand-new offers debuting at 50% off for the initial 24-hour period. Visit coliejames.com/blackfriday for additional details Want to get on my email list? coliejames.com/inbox Monday - Deal of the Day Client Experience Audit

As you've explored hiring during our Building a Team Series on the podcast, have you considered hiring associate photographers for your brand? In today's episode, Jill Smith joins us to share how she has scaled her photography business by working with other photographers who have a passion for photographing people and events. Listen in as she shares the value of associates for all parties, the pro...

Communication is key to building a successful and productive team—the tools you use to communicate matter. In today's episode, Ana Natkins joins us to share how you can use Clickup and Airtable to manage team communication, store important business information, and stay organized as a business. Today's episode is brought to you by my Love Your Leads private audio training! Are you providing an exp...

What does it look like to hire successfully? Oftentimes, we hire before we fully understand what we need or how to ask for it. That's why today's guest, Selina Johnson, joins us to share how you can successfully delegate to your team. Listen in as she explains the value of developing processes, building communication skills, and providing feedback with your hires. Today's episode is brought to you...

When it comes to selecting the right tech programs and softwares for your business, a major consideration is your team and the role they'll play within each tool! In today's episode, Brooke Scott joins me to dive into what to consider when selecting tech for your business, how to navigate potential changes in the future, and the impact your team will have in your choices! Today's episode is brough...

Have you tried setting up a system that worked seamlessly within your team? inding the right tools can be hard when there are multiple hands involved. In today's episode, I've brought on Liz Strong, an OBM and systems strategist to discuss what to consider when building systems within a team. Listen in as she shares how you can begin prepping your systems even if you don't have a team yet, how to...

In a previous solo episode, I introduced three types of offers you can make for the upcoming consumer holiday BEYOND a discount and a bonus suggestion just for photographers of creating a print sale inside their online gallery software. So THIS is a bonus episode for photographers who want to setup an online gallery product sale for the Holidays. I interviewed Aga Maru from Pic-Time about their Bl...

In today's solo episode I chat about the magic of follow-up emails and how they can help you turn more leads into paying clients. ✨ Timeline for sending emails ✨ How to use social proof inside the emails ✨ How to pop a bit of personality into the follow-ups Mentioned in this episode The new DIY Systems Shop where you will find bite-sized trainings & templates to help you make progress in yo...

Kristyn Miller is a lifestyle and documentary wedding photographer based in Connecticut, who documents the magic of real life for families and couples of all kinds. In this photographer spotlight, we take a deep dive into how Kristyn has built a multi-faceted business with a focus on connection and joy. The Business-First Creatives Podcast is brought to you by CRM and Dubsado expert Colie James. J...

As a consumer, do you buy a lot of things on Black Friday: personal or business? As an entrepreneur, do you typically make a limited-time offer for Black Friday or is it business as usual? In today's solo episode I chat about three types of offers you can make for the upcoming consumer holiday BEYOND a discount! When you are ready, here's what you need to do! ✨ Craft an offer (or two) from my sug...

Are you out of control when it comes to buying tools, courses, resources, and more in your business? In today's episode, Makeda Newton joins us to discuss why impulse shopping is impacting your business, how you can incorporate minimalism into your everyday work, and restore your self control when it comes to spending money. Today's episode is brought to you by my Love Your Leads private audio tra...

Have you heard of Fair Play? It's essentially a system that helps you divide up household tasks fairly, based on your needs. In today's episode, Fair Play Facilitator Lindsay Dreyer joins us to share how Fair Play in the home can benefit your business. Listen in as she dives into the concept behind Fair Play, the value of our time, and the importance of accountability! Today's episode is brought t...

If you've been in business for any length of time, you know how easy it is to burn out. In today's episode, Courtney Porter joins us for our Self Care Series to share how entrepreneurs can recognize and avoid burnout. Listen in as we chat through boundaries, outsourcing, and setting expectations as an entrepreneur to reduce your stress! Today's episode is brought to you by my DIY System Shop , whe...

When your career is in birth work, you can feel like you're on call all the time, but for Lindsey Eden Bartell, that's just what comes with the job. While the unexpected and unknowns are always happening for Lindsey as a doula and birth photographer, she knew during her first time photographing a birth that this was what she was meant to do. Listen in as Lindsey shares how she's built her business...

Do you ever listen to a podcast and think you are listening in on a private conversation between friends? Kate and I have been besties for over a decade and we both get a little spicy when we talk about websites! The Business-First Creatives Podcast is brought to you by CRM and Dubsado expert Colie James. Join Colie each week as she discusses how to build a business that brings you joy and a paych...