Business Confidential Now with Hanna Hasl-Kelchner

Customer experience management – wow! Turning prospects into delighted customers and raving fans is every business owner's dream. But how do you roll out the red carpet without losing your shirt? Our next guest has hundreds of ways. She’s Donna Cutting, author of 501 Ways to Roll out the Red Carpet for Your Customers . WHAT YOU'LL DISCOVER ABOUT CUSTOMER EXPERIENCE MANAGEMENT:  What real red carpe...

Findability. Having your business rise to the top of search results on the Internet or being found at all is the holy grail of search engine marketing. If you’re frustrated because you paid a lot of money for a beautiful website that’s not bringing in any business, you’re going to love today’s guest. She’s Internet marketing guru and author of  Marketing Espionage , Heather Lutze.  WHAT YOU’LL DIS...

Employee loyalty is essential to employee retention and high performance. But as a business owner, how do earn that loyalty in today’s marketplace when employee job hopping seems like the norm? Today’s guest, Scott Love, author of  Why They Follow: How to Lead With Positive Influence ,  has the answer. WHAT YOU’LL DISCOVER ABOUT EMPLOYEE LOYALTY:  Why employee loyalty is more powerful than employe...

Time management is a real bugaboo in our 24/7 hyperlinked world. If you feel like there’s never enough time to do everything you need to do and you hate the pressure it creates you’re going to love today’s guest. He’s the co-author of the award winning book:  Juggling Elephants . He’s Jones Loflin. WHAT YOU’LL DISCOVER ABOUT TIME MANAGEMENT:  The 3 most common ways we mismanage our time.  Why we l...

Fake news and other negative online information can cause digital damage and tarnish your reputation in a heartbeat. How do you stop it from destroying you and your business? Today’s guest says you have a choice. He’s John P. David, author of  How to Protect (Or Destroy) Your Online Reputation . WHAT YOU’LL DISCOVER ABOUT FAKE NEWS:  3 ways to remove negative third party information about you from...

Body language is a universal language. But do you really know how to read someone like a book in a business negotiation? Can you decode their hidden body language? Join host Hanna Hasl-Kelchner as she welcomes The Master Negotiator & Body Language Expert and author of  Body Language Secrets to Win More Negotiations: How to Read Any Opponent and Get What You Want , Greg Williams.  WHAT YOU’LL D...

Are consumer buying habits mystifying at times? Join host Hanna Hasl-Kelchner as she welcomes sales strategy guru Brian Gracon, author of  Meconomics® 101 , who has a system for helping you identify what customers really want. WHAT YOU’LL DISCOVER ABOUT CONSUMER BUYING HABITS:  The three “meconomic” factors that drive consumer buying habits. How consumer buying habits impact your marketing, sellin...

Identifying leadership potential and developing it is critical to the growth and sustainability of any business, regardless of whether you’re a startup or a grown up business. How do you find the sparks that can transform your company in magical ways? Join host Hanna Hasl-Kelchner as she welcomes leadership consultant and co-author of  Spark: How to Lead Yourself and Others to Greater Success , Se...

A business financial statement can be pretty confusing and intimidating if you don’t have an accounting or finance background. If that’s how you feel, but you hate to admit it join host Hanna Hasl-Kelchner as she welcomes Maxine Stern, CPA who explains how to navigate your business financial statement and explains why it’s such a powerful management tool. WHAT YOU’LL DISCOVER ABOUT BUSINESS FINANC...

The right business partnership can accelerate the success of your business and the wrong one can put it into a death spiral. Join host Hanna Hasl-Kelchner as she welcomes Betsy Polk and Maggie Chotas, two business partners who have been in business together for 14 years. They’re Co-Presidents of The Mulberry Partners, LLC and co-authors of the book  Power Through Partnership . Listen now as they s...

Is social selling a reliable part of your sales and marketing plan? If your business is engaged in  some  social media because you think you’re supposed to, but you’re not getting much traction, you’re going to love today’s guest, social selling expert, Jennifer Dubow. WHAT YOU’LL DISCOVER ABOUT SOCIAL SELLING:  How to start creating your social selling plan. How to figure out who influences your...

If you’re well into your career and wondering if it’s too late to be your own boss and run your own business you’re going to love today’s guest. He’s the “mid-life entrepreneur expert,” Bill Seagraves, author of  Be Your Best Boss: Reinvent Yourself From Employee to Entrepreneur . WHAT YOU’LL DISCOVER ABOUT BECOMING A MID-LIFE ENTREPRENEUR:  How to know if you’re ready to make the leap to and beco...

Business myths can hold you back by wasting your precious time and money.  They’re the perfect example of business issues hiding in plain view that matter to your bottom line. Join host Hanna Hasl-Kelchner as she recalls memorable excerpts from some of this year's expert guests that bust the business myth of top down leadership. WHAT YOU'LL DISCOVER ABOUT THE TOP DOWN LEADERSHIP BUSINESS MYTH:  Ho...

How DO you grow a family owned business without hating the people you love? They say blood is thicker than water, but business has a way of making waves. What’s the answer? Join host Hanna Hasl-Kelchner as she welcomes family owned business specialist, Janna Hoiberg. WHAT YOU'LL DISCOVER ABOUT A FAMILY OWNED BUSINESS:  Why the startup phase of a family owned business is easier than the grownup pha...

A multi-generation workforce can be a blessing or a nightmare, depending on how you manage it. What’s the best way to nurture a high performance team? To build bridges instead of walls? Join host Hanna Hasl-Kelchner as she welcomes leadership guru Ron Carucci. WHAT YOU'LL DISCOVER ABOUT THE MULTI-GENERATIONAL WORKFORCE:  The biggest challenges facing executives, managers and entrepreneurs when man...

Business records and information management in the digital age of hackers and lawsuits is more important than ever before. How do you keep your business records secure and easy to find? Join host Hanna Hasl-Kelchner as she welcomes Carrie Peele, owner of The File Depot - Raleigh and learn more.  WHAT YOU'LL DISCOVER ABOUT BUSINESS RECORDS:  What business record are. Why business records management...

Inspiring accountability in the workplace, driving employee engagement, and getting people to step up and take more ownership of their role in your organization is often easier said than done. Good Authority author Jonathan Raymond says it’s because we’re using outdated assumptions and he has a radically simple way to help you turn things around. WHAT YOU'LL DISCOVER ABOUT ACCOUNTABILITY IN THE WO...

Burnout can happen any time: when you’re working non-stop around the clock on a startup, pushing the limits in scaling your business, or when holidays and other personal obligations get piled on top of an over committed schedule and you feel overwhelmed and crushed by your "to do" list. Join host Hanna Hasl-Kelchner as she welcomes award winning social psychologist, and Build the Strength Within:...

Does “making the ask,” asking for what you want when closing the sale, make you uneasy? Maybe a little self-conscious or uncomfortable because you’re feeling sales-y? But what if you had a simple, easy, and no pressure way of achieving the perfect close 95% of the time? Join host Hanna Hasl-Kelchner whose next guest says he can do exactly that. He's James Muir, author of the new Amazon best-seller...

Power in organizations, and especially the abuse of power, can destroy employee engagement, productivity and turn your business culture toxic. It’s a serious issue, yet often taboo.  Join host Hanna Hasl-Kelchner as she welcomes leadership expert Professor Mabel Miguel and exposes the underbelly of power in organizations and how it's a good thing when used responsibly. WHAT YOU'LL DISCOVER ABOUT P...

Small business HR sounds like small potatoes, but each year small businesses around the US get fined by government agencies, sued by former employees, and end up paying hundreds of millions of dollars. That’s definitely NOT small potatoes. Join host Hanna Hasl as she welcomes small business HR expert Lori Kleiman who explains what you need to look out for. WHAT YOU'LL DISCOVER ABOUT SMALL BUSINESS...

Email and the need for speed in business is a challenge we all face. It’s also what makes the convenience of electronic gadgets so seductive and alluring. But email convenience has a dark side. Join host Hanna Hasl-Kelchner as she sheds light on that dark side and the unwanted legal liability that goes with it.   WHAT YOU'LL DISCOVER ABOUT EMAIL BLIND SPOTS:  How one sneaky email blind spot create...

An employee background check can surface potential problems before they lead to huge organizational financial and reputation losses. Join host Hanna Hasl-Kelchner as she welcomes Candice Tal who helps businesses sidestep those headaches with high quality investigations. WHAT YOU'LL DISCOVER ABOUT A BACKGROUND CHECK:  The biggest problem with a "do it yourself" online background check.  The 5 essen...

Want to know how to REALLY connect with buyers and thrive in today’s marketplace? Join host Hanna Hasl-Kelchner as she welcomes sales expert and author Deb Calvert, who says, "stop selling." Is that crazy or what?  WHAT YOU'LL DISCOVER ABOUT HOW TO CONNECT WITH BUYERS:  3 powerful ways to build trust and connect with buyers.  How to find out what really matters to buyers. How asking salient questi...

Events can spice up your business development. But, without the right event marketing you could end up with an empty room and extra food that goes home with your employees. How do you go from writhing in agony to thrivin' 'n rockin’ the house? Join host Hanna Hasl-Kelchner as she welcomes entertainment event producer, Louie La Vella, to explore the event marketing strategies you can use in your bu...