Inspiring Change

Building Better Cultures

Business EN ↓ 156 episodes

Hosted by Scott McInnes, founder of Inspiring Change, we talk to guests about how really good internal comms, engagement and leadership all contribute to 'Building Better Cultures'. We tend to shy away from theory and focus more on really practical advice, great stories and best-practice. About Inspiring ChangeAt Inspiring Change we help our clients to connect their people to their strategies, their change programmes, their purposes and to each other. We do that by focusing on strategic internal communications, employee engagement and leadership. For more, see www.inspiringchange.ie** IF YOU'V...

Author

Inspiring Change

Episodes

6 | The role of leaders in building Customer focused cultures 12.04.2018 35:50

Michael started his marketing career in the US working with brands like GE, Harley Davidson, American Airlines and FAO Schwarz. He founded Dialogue Group in 1990 and, 12 months ago, with a renewed focus on his customer experience roots, transitioned Dialogue into The CX Company. The CX Company runs an annual customer experience survey and works with Irish-based companies to improve their own leve...

5 | How to Hire for Attitude not Experience 27.03.2018 37:16

Feargal Quinn founded the Superquinn supermarket chain in Ireland and has spent his life championing customer service. He was an Irish Senator, worked in television and has written a number of internationally published books. His 1992 book 'Crowning the Customer' has sold more than 50,000 copies and been translated into French, Italian, Spanish, Japanese, Arabic, and a host of other languages. Sh...

4 | How to keep staff connected at work 26.02.2018 30:54

Since 2005, Fionnuala has worked in Google's Dublin office. And as she says herself, at the beginning of Google's Irish journey, that meant her working 'wherever I needed to be' - in project management, telecoms and learning & development. Today Fionnuala is VP EMEA in Google Marketing Solutions, helping SMEs and agencies to 'stay ahead of the curve in online'. She is also Site Lead in Dublin, tas...

3| What are the top three things that make a great leader? 10.02.2018 28:51

"It's OK for you to tell your team how you're feeling as you're going through change" Lisa has worked in HR for nearly 25 years during which time she has spent time in the telecoms, financial services and food sectors. She has worked with Nortel, the Canadian telecoms company and went through the good and the bad times with AIB. 18 months ago, Lisa joined Ornua, the Irish food and ingredients...

2 | Importance of Organisational Values & Power of Communication 15.01.2018 27:28

Declan is a 20-year finance sector veteran who has worked in many roles in the UK, Japan and, most recently, in Ireland where he's the MD of IG Ireland, Founded in 1974 and now, with offices in 14 countries and over 1000 staff, IG is a global leader in online trading. The 11 years he spent living and working in Japan as MD of Nichiai KK - a consultancy with extensive experience in helpdesk and gr...

1 | The Power of Leadership in Organisations | Mary Davis 04.01.2018 38:01

Leadership has the ability to make positive and rippling changes through an organisation. At an organisation like Special Olympics, this is particularly important. We strive to lead with purpose and positivity. Mary is an Irish social entrepreneur and long-term campaigner for the rights and inclusion of children and adults with intellectual disabilities. Today she is the Chief Executive Officer of...