Jeff Middleton

Booked Solid: The Home Service Growth Podcast

Business EN ↓ 106 episodes

Most home service companies don’t have a lead problem. They have a missed call and slow follow-up problem. On this podcast, Jeff shares simple strategies to help plumbing, HVAC, electrical, roofing, and other home service businesses capture more calls, follow up faster, and turn more leads into booked jobs. You’ll learn practical systems for:• capturing missed calls• automating follow-up• improving response speed• increasing booked jobs• generating more revenue from the leads you already haveIf you run a home service company and want to stop losing jobs to competitors, this podcast will show y...

Author

Jeff Middleton

Episodes

The 5-Question Intake: Qualify, Prioritize, and Book in One Call 29.03.2026 7:50

Many contractors treat every inbound call the same and lose jobs because intake is slow, inconsistent, or unfocused. This episode teaches a tight, empathetic five-question intake you can train your team to use in under 10 minutes. You’ll hear a relatable field example, learn the exact five questions (symptom, urgency, budget cue, site access, preferred time window), and get simple rules that conve...

The Priority Ringback: Convert Missed Calls with a 10‑Minute Ringback + SMS Play 28.03.2026 7:24

Most missed-call recoveries try a single follow-up and give up. This episode teaches a tight, repeatable play that wins the race for homeowners: the Priority Ringback. You’ll get a plain-language explanation of why a near-immediate second attempt (a focused ringback) plus a short SMS offering a ‘priority waitlist’ and a one-click self-schedule link recovers callers who otherwise contact competitor...

The Soft-Booking Squeeze: Turn Hot Missed Calls into Firm Appointments with a One-Text Hold 28.03.2026 7:27

Most missed callers are still warm — they just need a low-friction way to commit. In this episode Jeff walks through a practical, repeatable system that uses an immediate SMS soft-hold (no deposit, short time window) combined with a two-slot offer to lock in intent and buy time to follow up. You’ll hear a short real-world scenario contractors will recognize, learn the psychology behind why a low-e...

Google Call Log Rescue: Recover Missed Leads from Your Business Listing 28.03.2026 7:11

Many contractors overlook the easiest pile of recoverable leads: the call history on their Google Business Profile. This episode walks through a practical, repeatable 10-minute daily system that turns GMB call logs into booked appointments. Jeff explains how to find and export call data, triage missed numbers by urgency and intent, use two short outreach templates (call + SMS), and track recoverie...

Technician as Closer: Turning Every Field Visit into New Bookings 27.03.2026 7:06

Most owners focus on phone intake, but the biggest underused booking channel is your technicians. This episode shows how to turn ordinary field visits into predictable new bookings with two low‑effort tactics: a quick 30‑second qualification the tech uses on‑site, and a short, time‑limited post‑visit offer that creates urgency and trust. You’ll hear a realistic scenario contractors see every day,...

The After-Hours Goldmine: Capture Nighttime Calls Without Hiring More Staff 16.03.2026 6:14

Many home service businesses treat after-hours calls as voicemail and lost revenue. In this episode Jeff walks through a practical, low-cost system to capture caller intent after hours and convert those leads into booked jobs without adding office staff. You’ll hear a short scenario—a late-evening leak call that turned into a competitor’s job—and the simple mindset change that fixes it: treat afte...