BoHoNews: Checking in

BHN reporter Eloise Hanson speaks to Petra Clayton, chair of the Hotel Marketing Association and CEO of Custard Communications, about ways to invest in relationships and build customer confidence, as well as raising the profile of the marketing team within hospitality.

BHN reporter Eloise Hanson speaks to Amanda Frasier, executive vice president of standards and ratings at Forbes Travel Guide, about the evolution of service standards post-coronavirus, the future of hotel brands, and how Forbes is adjusting its own guidelines.

BHN reporter Eloise Hanson talks to Danny Pecorelli, managing director at Exclusive Collection, about post-COVID changes within the meetings and events space, reopening plans, and the move towards digital.

BHN reporter Eloise Hanson speaks to Gerard Nolan, managing director of Gerard Nolan & Partners and chairman of C1 Capital, about workout agreements and the options that are available to hoteliers and landlords when negotiating rent payments. For further questions, Gerard can be reached at gnolan@gerardnolan.co.uk.

BHN reporter Eloise Hanson speaks to Ben Barbanel, head of debt finance at OakNorth Bank, about the company’s current and future lending under the Coronavirus Business Interruption Loan Scheme, and the long-term financial support of banks to viable businesses. For further questions, Ben can be reached at ben.barbanel@oaknorth.com.

BHN reporter Eloise Hanson talks to Dr Whitney Austin Gray, senior vice president at the International WELL Building Institute (IWBI), about the requirement for healthy buildings, how design will be inclusive of vulnerable populations, and rethinking roles and responsibilities.

BHN reporter Eloise Hanson talks to Ian Taylor, owner of the Kaleidoscope Collection, about the opportunities that have arisen during the downtime, the rising importance of digital marketing, and how the hotel experience is going to change once lockdown ends.

In the latest of a regular series, we check in with leading hoteliers and general managers to get an exclusive glimpse into their careers, their lives and their ambitions.