Big Boss Interview

Brian Niccol took over at Starbucks in 2024. He became CEO at a time profits had been falling and customers going elsewhere. He says Starbucks had got too distracted on efficiency and technology and lost focus on customers and experience. Starbucks has re-introduced things like handwriting on cups and ceramic mugs in a bid to win back customers, and has also given the menu and stores a makeover. I...

As CEO of financial services giant Legal & General, António Simões plays a huge role in the UK economy, not to mention in the financial wellbeing of tens of millions of people. From managing pension funds to massive infrastructure spending around the country, he oversees well over a trillion dollars’ worth of UK assets. Simões took the top job at the beginning of 2024, and he tells Will Bain h...

Britain's education system stands accused of failing to prepare young people for careers by Neil Clifford, Chief Executive of Kurt Geiger. He tells Will Bain in this episode of BBI that the current education system is "not really fit for purpose" in preparing people for life after education. His own school journey saw him leave with a single O-level in art, achieved by drawing a Dunlop Green Flash...

John Vincent, founder and chief executive of Leon, joins the Big Boss Interview to explore how the rapid rise of weight-loss medications could reshape the food industry—and how Leon intends to position itself to benefit. Vincent returned to the business in October 2025, four years after selling it, having grown disillusioned as a minority shareholder. He says he lacked the board control needed to...

Tom Beahon, co-founder and co-chief executive of premium sportswear firm Castore, joins Sean Farrington on this week’s BBI to tackle some of the most contested questions facing sport, retail and work—including a debate that many families and fans discuss: why replica football kits now cost what they do, and whether supporters are being priced out of the game. Beahon pushes back against the idea th...

Mark Constantine, founder and chief executive of Lush, discusses the Christmas rush, family run businesses, being "woke" and his love of birdsong in an amazing interview for Big Boss. He offers a festive perspective on the realities of retail during the Christmas season and describes the intense preparations for the holiday rush as akin to “preparing for war,” highlighting the logistical challenge...

Rupert Soames speaks to Felicity Hannah for his final interview before he stands down as Chair of the Confederation of British Industry (CBI). He describes his surprise at the limited understanding many ministers and policymakers have of the realities faced by business leaders, particularly when it comes to employment, investment, and economic growth. With the Employment Rights Bills ping-ponging...

Dame Emma Walmsley, Chief Executive one of Britain's biggest pharmaceutical companies GSK (GlaxoSmithKline), says the company is prioritising the United States for product launches and investment, citing its scale, commercial opportunities and favourable business environment. She confirms GSK will invest four times more in the US than in the UK over the coming years, making America the company’s p...

James Daunt, CEO of Waterstones and Barnes & Noble, offers his take on the evolving landscape of bookselling in the United Kingdom and United States. Whilst he has a "natural and instinctive disdain" for literature generated by AI, he says that if they are clearly labelled as such he would sell them, if people wanted them. The conversation also examines the economic environment for bookshops,...

Speculation surrounding the UK budget hurt the UK pension industry, that's according to Mark Fitzpatrick, Chief Executive of St. James’s Place, the UK's biggest wealth management company. He highlights how uncertainty in government policy has led to premature pension withdrawals, with many individuals acting on speculation rather than long-term strategy. Fitzpatrick also delivers a comparison betw...

Vodafone’s chief executive, Margherita Della Valle, highlights the growing risks to Europe’s submarine cables, and calls for international cooperation to ensure the security and resilience of digital infrastructure. Addressing the recent threats posed by Russia, she calls for cross-border collaboration, and the implications for national and European security. Discussing the impact of the merger wi...

The UK automotive sector is navigating a period of significant change, with government policy, economic pressures, and international competition shaping the landscape. Ford UK boss Lisa Brankin outlines the risks posed by reported government measures, including a “pay per mile” on EVs, one of the measures the Chancellor is supposedly looking to address. Brankin tells Sean Farrington that these cha...

Sundar Pichai, chief executive of Google and Alphabet, acknowledges that no company is immune from the risks of an AI investment bubble, including Google itself, and warns that the rapid growth of artificial intelligence will lead to significant societal disruptions. Speaking to BBC Economics Editor Faisal Islam he explains that, despite the company’s scale and diversified approach, overinvestment...

Centrica CEO Chris O’Shea provides a comprehensive overview of the challenges and opportunities facing the UK energy sector. He begins by addressing the recent collapse of Tomato Energy, emphasising that when energy suppliers fail, the costs are ultimately borne by consumers. He calls for stronger regulation and greater financial resilience among energy companies, criticising Ofgem for a lack of t...

Julian Dunkerton co-founded Superdry and took it to a £2billion market cap at its height in 2010 - within years the company was fighting for survival, and in 2018 he walked away. A decision he says he regrets.  But with Superdry now valued at just £8million and looking like it might fail, he returned just one year later and wrestled back control of the company he set up, and began turning it aroun...

Tim Richards is the CEO and Founder of Vue International—one of Europe’s largest cinema groups. He joins Will Bain for the Big Boss Interview to share his remarkable journey from mergers and acquisitions (M&A) lawyer to major Hollywood player, all sparked by a chance ad in the Financial Times. The anonymous job listing turned out to be for a role at Paramount and Universal, leading to first-cl...

Jo Whitfield, in her first chat since becoming Chair of the British Retail Consortium, tells Sean Farrington how she ended up at the organisation after a career spanning some of the High Street's biggest businesses. She shares why it’s such an important time for retail, and talks about how the sector’s changing—thanks to online shopping, social media, and shifting customer habits—and how retailers...

Glenn Fogel, CEO and President of the world's largest online travel platform, Booking.com joins Will Bain to discuss whether the USA is witnessing a downturn in foreign visits due to the policies of the Trump administration. He also outlines his thoughts on issues that affect many Brits on their summer holidays: over-tourism. You’ll also hear how his company is positioning itself in legal disputes...

Fiona Eastwood, CEO of Merlin Entertainments tells Sean Farrington what it is like running one of the world’s leading entertainment companies. Merlin runs over a hundred theme parks and attractions around the world from Thorpe Park and Chessington World of Adventures, to Sea Life and Madame Tussauds. She explains how the main competition to her business is the amount of screen-time kids have, and...

Nick Mackenzie, CEO of Greene King, has issued a direct appeal to the Chancellor ahead of the autumn budget, urging immediate tax relief for Britain’s pubs. He told Felicity Hannah in this week's Big Boss Interview that unlike the last Budget, he hopes there are no surprises this time aound. The hospitality sector has absorbed over £300 million in additional costs since 2019—driven by rising energ...

Jamie Dimon, Chairman and CEO of JPMorgan, is the biggest name in global banking. He has a hotline to world leaders, and what he says matters. In a wide-ranging Big Boss Interview with BBC Business Editor Simon Jack, he shares his concerns about a frothy market fuelled by money boarding the AI hype train. He also admits that the USA has become a less reliable partner due to President Trump’s use o...

If you want to sell vapes you should be forced to have a licence - that's according to Asli Ertonguc - the UK and Ireland Managing Director of British American Tobacco, or B.A.T as it's called. They're one of the world's largest tobacco manufacturers and sell the likes of Lucky Strike cigarettes, or Dunhill, and Rothmans. Asli says this approach will have a far bigger impact on reducing smoking th...

AO Chief Executive and Founder, John Roberts is celebrating 25 years at the helm of of one of the UK's biggest electrical retailers - he speaks to Sean Farrington in the first episode of Big Boss Interview. John says he believes the UK is entering a recession and calls on the Government to do more to allow businesses like his aid growth. Instead he feels the Employment Right Bill - which is curren...

A new business podcast speaking to the UK's most successful CEOs and entrepreneurs.

For the very final time, Business Matters on the BBC World Service, Rahul Tandon is joined by many of our regular guests, from India, Pakistan, Singapore, Canada and the United States. They discuss some of the biggest themes we covered, including, the COVID-19 pandemic, a cost of living crisis driven by a pandemic and Russia’s invasion of Ukraine, and Donald Trump becoming the President of the Uni...