Beyond the Claim

When it comes to a career in claims, you need to be a translator. You need to clearly articulate complex topics to people who may be unfamiliar — often during stressful times. And the only way that's possible is when you start with listening. For today’s guest, Simon Camaj, LAD and Voluntary Benefits National Practice Leader at Mercer, that comes naturally. Simon’s non-traditional career journey t...

It’s a cliché at this point to note the silver linings of COVID-19… But if you’re in the claims management space, there is one upside that is hard to deny: Employers are finally understanding why mental health matters — both for their bottom line and their concern for employee well-being. Today’s guest, Terry Smith, First Vice President at American Benefits Consulting, is one of the pioneers of th...

Would you rather have somebody working for you who is really skilled in one area or acceptable in a number of different areas? Beyond that, what are the long-term benefits, both from a cost perspective, but also in terms of customer retention and team culture, of having specialists and generalists on your team? On this episode of Beyond the Claim, we talk with Pat Hildt. Pat, the Regional Claim Ma...

It can be scary and overwhelming for an injured person going through workers’ compensation for the first time. And, while the adversarial relationship that can be inherent in the insurance process has steered the industry as a whole away from the humanitarian piece, our guest is here to remind us just how important advocacy is. We speak with Trecia Sigle, VP Enterprise TPA and Multinational Claim...

Have you ever wondered how cities get insured? Or maybe you’ve dealt with writing some public entities, but you want to expand? Well, if you want answers, today’s guest has got you covered. In this episode, Carson Saville, Vice President at Saville Public Entity, offers expertise in this area to agents across the country. We discuss: What falls under the category of “public entity” How public enti...

If an employee is out for a while with an illness or is distracted by a messy divorce… You’d want them to feel safe sharing — especially if it’s affecting their job — right? Financial struggles can have an equally enormous impact on anyone’s life, but it’s something most of us get too squeamish to discuss. That needs to change. Your employees deserve empathy — and if they don’t feel safe discussin...

The pandemic has shown us that you have to lead with analytics. Even before COVID, analytics were around, but they seemed like something that sat in the backseat. They can't stay there. Analytics have to drive your claims department. And as newer and better models and algorithms emerge, our industry can look deeper and deeper into the ways that technology can advance our work. Dennis Tierney, Nati...

Where would you expect to find a loss prevention officer bitten by a snake hidden in a shoplifter’s purse? Filing for workers’ compensation, of course. If you thought insurance was boring, then there are millions of similar stories that beg to differ. But when they’re not dealing with claims snatched from a Guy Ritchie script, the professionals in Workers’ Compensation are doing vital work to ensu...

The pandemic had a profound impact on workers compensation.   Because of COVID, workers’ comp had to revolutionize how it addressed claim intake, claim triage, claim reporting, claim qualification, and medical management virtually overnight.   And it’s still changing. Partially due to covid, but also a variety of other factors. In fact, the future of workers’ comp remains unwritten.   Joe Paduda,...

If you are in the claims management space and yearning for a deeper understanding of the field — and meaningful connection with others in your industry — beyond the cookie-cutter content you’re used to…   Well, you’re not alone.   Luckily, you’ve come to the right place.   In this inaugural episode, Marc Cunningham, Chief Sales & Marketing Officer at Broadspire, introduces Beyond the Claim, a new...