Better Experiences by Design™

Nancy Eberhardt is a seasoned business consultant with extensive experience serving on various boards. In this episode, Nancy shares her insights into the crucial role of boards in organizations, discussing when a business needs to form one, the different types of boards, and best practices for effective governance. With her wealth of experience, Nancy offers valuable perspectives on driving growt...

In this insightful episode, host Susan Quinn sits down with marketing strategist and research expert Susan Baier , Founder and CEO of Audience Audit , who shares her unique approach to understanding your audience. Through attitudinal segmentation, she gets to the core of what’s most important and how organizations can use this information to better serve their clients. In this episode, you’ll hear...

Join host Susan Quinn as she sits down with Elise Foster, co-author of “The Multiplier Effect,” for an engaging conversation about transformative leadership. Discover how some leaders inspire and elevate their teams while others unintentionally hold them back. Elise shares her unique journey from engineering to executive coaching and reveals powerful strategies for cultivating curiosity, intention...

Does your business development team seem to be constantly chasing prospects? Join us as Drew McLellan, one of the top ten bloggers every entrepreneur should follow according to the Wall Street Journal , guides us on the power of building new business through a thought leadership strategy that will keep prospects and clients interested and always coming back for more. "The way we have to sell...

Being a good communicator may seem straightforward, but according to research from Leadership IQ, 93% of leaders think they are great at it, and only 11% of their employees agree. That’s because effective communication is a set of learned skills that requires incredible self-awareness, continuous development, and an improvement mindset. Our guest, Lena Sisco, is a former Navy Intelligence Officer...

In today’s episode, guest Hunter Lansing, President & Chief Executive Officer of Lansing Building Products shares insights on how they created a strategic business plan around the Jim Collins “flywheel effect” that has led to growth for their company and a greater alignment on their core values. At Lansing our success is first and foremost our people—who always, always make the difference. In...

Attracting new talent and keeping them engaged in your organization is no easy feat—and Benesch, an Engineering News-Record Top 100 U.S. Design Firm, has created a culture with single-digit turnover rates. Part of this success lies with their premier Leadership Development program. In today’s episode, guest Kevin Fitzpatrick, President and CEO of Benesch, shares insights into the creation of their...

It turns out that giving back to the community can mean a win-win scenario for both the organizations you support as well as your own firm. What you may think of as a monetary expense you're taking on is actually providing you with both tangible and intangible returns. Join us as we discuss the importance of giving back to your community with purpose. Guest Emily Gardner, Chief Lending Office...

In this episode, we dive deep into the mindset of a best in class development and construction firm that is laser focused on developing uniquely remarkable relationships and buildings. Our guest, Mark Hourigan, Founder and CEO of Hourigan Group shares insights into the firm’s focus on being highly responsive to client needs, the power of partnerships, and the importance of having clear guiding pri...

In this episode, we dive deep into the corporate culture of a community bank that, for the past 11 years in a row, continues to thrive as a top workplace in the nation. Our guest, Jeff Szyperski, President and CEO of Chesapeake Bank shares insights into the bank’s emphasis on creating an environment where employees don't just have jobs but are building careers. Discover noteworthy strategies...