Behind The Product

Unexpected changes and multiple stakeholders make building user-friendly software a challenge, to say the least. Zotec 's Joan Santiago and Don Kane know this first-hand after developing the ISDH's COVID-19 testing and vaccination scheduling application. In the midst of the chaos, they were grateful for their team's Agile approach, which has allowed them the flexibility they need to make important...

In recent years and especially throughout the events of 2020, employees want to see authentic philanthropy from their employers. Josh Driver , Co-Founder and CEO of Selflessly , joins us to share how Selflessly empowers employees of small- to medium-sized companies to give back. After founding Selflessly in January 2020, Josh and his team had to quickly pivot in response to the pandemic. He shares...

Join us to learn about The Last Mile , a program that prepares incarcerated individuals for successful reentry through business and technology training, from Jen Browning , Technical Program Manager at Indiana Department of Correction and Jacob Briggs , The Last Mile Graduate & Apprentice Software Engineer at SEP. Jen shares the origin story of the Last Mile, how they've grown from California...

Tim Lancaster , Indigo BioAutomation 's EVP of Strategy and Technology, joins us to share his thoughts on integrating deep domains, the importance of organizational development, and the ways he's driven innovation in regulated environments. Tim's background in life science automation gives him a fresh perspective on problem solving, strategy, and continuous improvement. Tim emphasizes the importan...

Learn about the evolution of Experience as a Service from Genesys ' VP of Product Management, Jack Nichols . Jack discusses prototyping with regulatory constraints, ways Genesys hopes to apply AI to their product, and innovation within a large enterprise. Throughout our conversation, Jack explains the growth of experience as a service. Many companies have customer touchpoints fragmented across mul...

On this episode of Behind the Product, Ryan Larcom of High Alpha Innovation joins us to discuss innovation through startup creation. After beginning his career in industrial and automotive product development, Ryan became frustrated with the lack of customer voice in the design process. So, he moved into the tech world with a focus on building products people love. Ryan believes that one of the be...

Wes Winham joins us to share his journey to building Woven , a powerful hiring assessment product. He explains how his own painful hiring experience led to the creation of Woven and describes his team's experience as they grew the product and company. Wes reflects on lessons learned and the discipline it took to stick to a no-code approach to building the product. His non-traditional approach to g...

Jaki Clark and Casey Cumbow of Lessonly joined us to share their journey of adding a Design Practice into Lessonly's well-established engineering and product development groups. While Lessonly had design capability prior to Jaki coming onboard, she brought a more strategic and integrated approach to their teams. As engineering and design leaders, Jaki and Casey talked through techniques,...

Jeff Cunning and Charlene Tay from Pattern89 join us to talk about how they use AI to help marketers build creative content that resonates with their audiences. They discuss the challenges of explaining the outputs of AI models in a way that provides customers with actionable data, and how they've had to quickly develop product offerings from initial proof of concepts. Charlene shares her technica...

Duane Musser , Engineering Leader at DoubleMap , joined us to share about his experiences in just about every stage of the product company life cycle, from startup to enterprise. Duane's journey has given him a unique perspective on how to build and lead an engineering group focused on delivering products to their customers. From the importance of culture and mentorship to his transition from engi...

Stephanie Ragozzino , Chief Product Officer at OneCause , joins us to share her journey into product management. She walks us through her time at Aprimo and PERQ , where she transitioned into B2C. We also talk through her most recent role at OneCause during the pandemic this year. Stephanie has a lot of experience with products that are tackling new markets. She addresses small bets, big bets, bun...

Eric Prugh,  Co-Founder & Chief Product Officer at PactSafe, joined us to walk through his philosophy and practices in product management. Eric believes Product Managers need to have the ability to lead with vision for the long-view while understanding what their teams need for the day-to-day. He also knows how critical it is for Product Managers to be able to bring people together to sol...

Michael Thom never expected to be in product management, but that’s where he ended up. He’s spent the last seven years at DK Pierce , a healthcare reimbursement firm in Zionsville. Michael used to work primarily in IT, but he now oversees other operational and facilities projects, as well as all the firm’s client project management efforts, processes, and tools. Michael joined us to share his jour...

Behind the Product takes a behind-the-scenes look at how software products are made. From the people who innovate, to the makers who use their craft, each influencing products in different ways. We will put the spotlight on the practices that guide decision-makers to solve some of the toughest challenges and the people who make it happen. For more information, visit sep.com/podcast.