Banking on Community: A Podcast for Community Bankers

2020 showed us just how important it is to embrace retail and commercial customer relationships that exist solely in the digital realm—meaning relationships that have no face-to-face interaction whatsoever in the customer lifecycle. We spoke to CSI’s Senior Director for Digital Strategy to find out how.  Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunity...

The COVID-19 pandemic has wreaked havoc on the American economy, but debit card growth has rebounded and remained strong. Will the migration from cash to card continue at a solid pace once the pandemic has (hopefully) gone? We asked a senior director of global product at Visa for her thoughts. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and giv...

Discussing the changing perceptions of working with marijuana-related businesses with Becki LaPorte, CSI’s Director of Global Risk and Compliance. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedIn X Facebook YouTube

The COVID-19 pandemic has changed how financial institutions will serve their customers for years to come, including accelerating adoption of digital communication tools to meet evolving consumer expectations. As demand for digital solutions increases, how can financial institutions bridge the gap between digital communication and the human touch that many consumers still crave? We spoke to the Se...

At the onset of the COVID-19 outbreak, top cybersecurity agencies issued warnings that cyber criminals were stepping up their efforts in attacking the health care industry and people working from home. But how can financial institutions protect themselves? We spoke to CSI’s vice president of internal audit to learn how.  Thanks for listening! Feel free to submit questions on X or LinkedIn using #B...

Application Programming Interfaces (APIs) and open banking have been in industry headlines for quite some time. But how can APIs transform your financial institution? We discuss with an API guru. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedIn X Facebook YouTube

As banking customers get younger and technology becomes more advanced, it’s no surprise that bank branches aren’t getting as much traffic as they once did. So, is it the right time for your bank to launch a digital branch? We discuss with the information security officer from Banterra Bank. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give u...

When it comes to payments, 2019 has been the year of the megadeal. Now that the dust has settled, how have three huge deals shaped the future of the payments landscape? We discuss acquisitions, open banking and consumer payments with a senior analyst from Celent. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedIn X Face...

It’s no secret that email is the number one vector for both malware and phishing distribution. But could we be facing bigger threats from our watches, cars and refrigerators? We discuss with a security architect from Cisco. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedIn X Facebook YouTube

In this episode recorded live at CX19, we discuss financial institutions’ growing need to implement solid cybersecurity education and awareness training for employees. But how to get started? We asked a seasoned bank CIO for tips. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedIn X Facebook YouTube

On September 25, the House of Representatives passed the Secure and Fair Enforcement (SAFE) Banking Act, which aims to provide a safe harbor for financial institutions who wish to work with legal marijuana-related businesses. So, what does this mean for the future of marijuana banking? We discuss with two compliance gurus in a conversation recorded live at CX19. Thanks for listening! Feel free to...

According to our recent consumer cybersecurity poll , 74% of respondents said they would likely participate in a cybersecurity awareness program if their financial institution offered one. So, what are you doing to educate your customers on cybersecurity? We talked about this with CSI’s vice president of internal audit live at CX19. Thanks for listening! Feel free to submit questions on X or Linke...

In the previous episode of this show, we discussed why the U.S. is behind the rest of the world in implementing contactless EMV payments. But things are starting to change. So, what are payments companies doing to help fuel the nationwide contactless EMV movement? We continue our contactless EMV conversation with a vice president at Visa, a sponsor of CX19.  Thanks for listening! Feel free to subm...

In the beginning of July, Bank of America started mailing contactless cards to customers in New York, Boston and San Francisco. Chase and Wells Fargo are also getting in the game, sending contactless cards to new customers, as well as existing customers when their current card expires. So does all this activity signal the beginning of the contactless boom in this country? We asked CSI’s Director o...

Andy and Laura have a quick announcement regarding CSI Customer Experience 2019 in Chicago. Then, we talk to some attendees at last year's conference. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!  LinkedIn X Facebook YouTube

In the coming years, we will see automation replace an increasing amount of workers. But we will also see advancements in machine learning that will benefit workers in many industries, including finance. We spoke to the co-founder of an AI solutions firm about how financial institutions are using machine learning effectively to enhance their risk and compliance efforts. Thanks for listening! Feel...

We spoke to 220 banking executives for our Banking Priorities 2019 study, and 71% of respondents said new customer acquisition will be a major tactic toward reaching their revenue goals this year. So how are banks stepping up their acquisition games in 2019? We discuss with Valerie Woodrum, vice president, retail operations and process improvement manager at Illinois National Bank; and Laura Ryan,...

We saved one of the hottest topics in the industry for our final episode of 2018—APIs. We spoke to a senior analyst with Celent’s banking practice to explore how banks can fully reap the benefits of APIs, including simplified integration, reduced costs and enhanced customer communication. Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us...

The California Consumer Privacy Act (CCPA), widely considered the most comprehensive privacy law in the United States, was signed into law on June 28th, 2018. The law gives consumers much more control over their personal information. So how will the CCPA affect financial institutions when it goes into effect on January 1, 2020? We discuss with Joseph Lynyak, an attorney and frequent lecturer on le...

As part of President Trump’s decision to abandon the Iran nuclear agreement, the U.S. reinstated sanctions against Iran on November 5. So what do these recent actions mean for U.S. financial institutions—and all American businesses—for that matter? We discuss the ramifications with a compliance strategist and an attorney specializing in international trade law.  Thanks for listening! Feel free to...

According to ITSP Magazine, financial services firms get hit with cyber attacks 300 times more frequently than businesses in other industries. So is your financial institution an easy mark for hackers? For National Cybersecurity Awareness Month, we discuss strategies for keeping your institution safe with Steve Sanders, CSI’s vice president of internal audit. And don't forget to register for...

From modern play areas for children to state-of-the-art discovery bars for adults, HOMEBANK of Palmyra, Missouri, is putting a stronger emphasis on the entire customer experience in its branches—and the results have been quite positive. We discuss branch optimization strategies with Joe Thomas, chief executive officer and chairman of the board, and Caly Cramsey, chief financial officer and directo...

From 2000 to 2008, nearly 1,100 banks were newly chartered in this country. But that number fell drastically following the financial crisis in 2008. In fact, when Infinity Bank in Santa Ana, California, opened its doors on February 1, 2018, it became only the ninth bank in the United States to open after the crisis. We discuss the experience of launching a de novo bank with Victor Guerrero, chief...

We recently conducted a survey of more than 2,000 Americans, ages 18 and above, to help uncover some of the driving factors they look for in their banking relationships. So what did they have to say about digital banking, social media, the security of their accounts, and more? We analyze the results of the survey with Eric Cook, a digital strategist specializing in community banks at WSI. Thanks f...

When President Trump signed the Economic Growth, Regulatory Relief, and Consumer Protection Act into law on May 24, the banking industry celebrated. So what happens now? We talk to Keith Monson, CSI's chief risk officer, about the provisions of the law that will provide the most benefits to financial institutions—and when they will begin feeling the relief. Thanks for listening! Feel free to...