Bankadelic: The colorful side of finance

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode Fernando Zandona, CTO of Mambu, walks ys through how composable banking works and why financial institutions need to move to the cloud.

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode, Kristiane Mandraki of Praxent shares the latest on the company's new fintech starter app and discusses the most mistakes banks and fintechs make, and how to avoid them.

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode, Highline's Glen Fossella shares how smart technology can help consumers more precisely track their BNPL and early wage access obligations, while helping lenders can decrease missed payments by up to two-third...

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode, Jeremy Smith, COO at Glia, talks about the transition from omnichannel customer service into a digital customer service model where consumer interactions boast continuity and completeness no matter the place...

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode, Ahon Sarkar, the General Manager of Helix, shares the story behind the “Make Finance Human” tagline and how that guides him and his team to build Banking as a Service platforms for industry leaders such as Cr...

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode, Landon Glenn and Lisa Gold Schier of ASA Technologies explain how collaborative banking teams financial institutions with vetted fintechs, and ASA’s border vision of financial empowerment, creating opportunit...

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode, Mark Ryan of Finalytics.ai talks about how credit unions are struggling to bring their culture and brand value to digital channels. Through AI, credit unions can leverage their secret sauce: relational, perso...

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode, Will Tumulty of Rapid Finance talks about the needs small business owners face as an overlooked clientele. He describes how his company is working to meet those needs and in the process, combine technology an...

For financial institutions and companies getting their compliance matters straight, it’s all eyes on the cloud and full steam ahead. Roland Howard, Sr. Partner Executive - Strategic Alliances at Compliance Systems, shares how banks and credit unions ready to make the transformation can bring their game to the next level, all while improving the ways they interact with customers.

Much has been made of Web 3.0, an iteration of the internet where people won’t just create content, but also own and run virtual worlds. But we’re not there just yet, which means there’s time to study the landscape and scout the possibilities — all with an eye towards improving customer experience. Tim Hamilton, the founder and CEO of Praxent, walks us through CX excellence and how financial insti...

It’s been one rowdy summer, eh? Inflation, climate change, interest rate hikes… And yet there are reasons to smile: the continued rise of fintech, more ways to make customers happy, great steps ahead in the financial wellness picture. Join us as six stars of the fintech/banking scene weigh in on what they’ve learned, what gets them pumped and where the big tests lie ahead in 2022-’23. Bring on the...

Ever since the days the first new hire fell asleep in at an employee orientation, training classes have smacked of monotony, rote memorization, information overload and lists of boxes to check. But what if workers — get this — could actually experience training as something fun? And engaging? John Findlay of LemonadeLXP discusses how happy employees trained in the digital tools banks use can set u...

Buy Now Pay Later (BNPL) has taken e-commerce by storm, as shoppers can now spread out payments over four interest-free installments thanks to services such as Klarna, Affirm and PayPal. But BNPL also gives banks that already offer a suite of digital services to their customers a rare opportunity. Bryce Deeney, cofounder and CEO at equipifi, discusses the current state of BNPL and lays out a visio...

As the digital world moves faster, and digital banking adjusts to the new hyperdrive normal of post-pandemic technology, credit scores just won’t cut it as the lynchpin of lending. Shelly Nischbach of Equifax Workforce Solutions discusses how The Work Number helps financial institutions leverage the power of employment verification to make smarter, more inclusive loan decisions.

For all its rapid movement, fintech during the pandemic actually sent some mixed messages to those watching the revolution: certain breakthroughs popped up in weeks, while others have taken longer for the industry to embrace and adopt. Michael Ball, Senior Vice President, Markets & Strategy for IMM, discusses how e-signature technology is changing the face of banking—and why his company now, in a...

While the tech revolution ushered in by the pandemic moved financial services ahead by light years, certain needs were left behind — and first among those was cutting down on the cost and headaches caused by endless legacy documentation. Shelby Austin, CEO and CO-Founder at Arteria AI, talks about why the time has come for banks to up their game, and take back control of their time, money and pape...

Financial institutions, whether traditional in approach or moving fast in the tech lane, have a tremendous market opportunity in helping small businesses. But even since the start of the pandemic, the definition of small business has changed: it can just as easily describe someone craving out of a spare bedroom as a corner store or blue-collar outfit. Robin Smith, Vice President North America at M...

While some financial institutions are still trying to decide what color scheme to use on their web page, one bank has leapfrogged into a world that even the tech-savvy are just beginning to grasp. On this episode of Bankadelic, Quontic’s Aaron Wollner talks about how the New York City bank has rolled out a payment ring wearable and staked out territory in the metaverse that customers can experienc...

Imagine getting years worth of paperwork done in hours. Now imagine no more: Robotic process automation (RPA) has made steady inroads in much of the business landscape. But the question remains: How will it reach critical mass without banks having to rip out their core systems or shoulder huge costs to expand their computer systems? On this episode, Joseariel Gomez, founder and CEO of Shastic, exp...

With Wall Street reporting bad day after bad day, jittery investors are experiencing panic and irrational anxiety they haven’t felt since the Great Recession. Enter a voice of reason and the voice behind some of Australia’s most popular financial podcasts to set us Yanks straight. Philip Muscatello -- creator-host of “Shares for Beginners,” “Stocks for Beginners,” and “The Equity Investor Journey”...

What it’s taken regulation to achieve in Europe, the U.S. is doing through the forces of market to make open banking a key differentiator among financial institutions. But what is open banking exactly? How does it work? And why should financial institutions, especially on the community level, explore the myriad possibilities? Lee Wetherington, Senior Director of Corporate Strategy at Jack Henry &...

Wax up your surfboards! Pass the barbecue sauce! Check the cloud software to make sure it offers a customized digital solution for ambitious banks and credit unions! Who says financial institutions can’t enjoy a sweet season of possibilities? This special episode presents six leaders in fintech, payments and innovation to talk about banking’s season of light, heat and positivity as Summer 2022 kic...

Whether a customer prefers the personal touch of the branch or the digital convenience of doing it all on their smartphone, banks and credit unions must meet them where they are. To do it, they must rise to the challenge of updating their tech — an aggravating prospect for some who’ve avoided the issue for years. On this episode, Vergent CIO Brad Tompkins talks us through the great leaps made poss...

First came PayPal, then Venmo and Zelle. The way payments move in the U.S. has come come a long way, but there’s still much to room to improve and grow. Just one look at Europe’s sleek system is enough to inspire some payments humility. But meaningful change can still happen when smaller financial institutions embrace tech with a distinctly customer-centric touch. Eric Dotson , EVP of Sales at Apt...

Digital became a mighty buzzword during COVID, but sustained digital growth often got lost in the process. That was — and is —particularly true when it comes to the learning experience platforms that make experts out of employees, and delighted repeat customers out of consumers. John Findlay, CEO of LemonadeLXP, shares how game-based training and marketing holds the key to driving digital adoption...