Bankadelic: The colorful side of finance

In a series of podcasts taped live at 2024's Money 20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in the world. On this episode, Howard Hall--who serves in dual managing director roles at 1414 Ventures and Consult Hyperion--discusses the imperative to reverse the bombastic private equity mentaility that surrounds startup funding an...

In a series of podcasts taped live at 2024's Money 20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in the world. In this episode, Will Tumulty of Rapid Finance talks about the needs small business owners face as an overlooked clientele. He describes how his company is working to meet those needs and in the process, combine technolog...

In a series of podcasts taped live at 2024's Money 20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in the world. On this episode from The Money Pot, Sam Das, Managing Director at TruStage Ventures, talks about he's seeking to find innovators who can deliver for customers and live up to the promise of their lofty ambitions. He also t...

Some outliers who deserve loans can't get them--and in many cases, it's because banks don't know to reach them, or determine whether they're worth the risk. Bradley Tompkins. the Chief Information Officer of Vergent LMS, explains how software as a service can help consumers and financial institutions hook up--a more urgent matter than ever for survivors of Hurricanes Helene and Milton.

While many people write books about how to retire wealthy, retirement income coach Steve Selengut is a) very wealthy, b) well past 65 and c) refuses to slow down as he passes on his knowledge. On this episode, the retirement investment guru pulls back the lid on a tasty recipe for wealth that centers on smart profit-taking, as outlined in his new book, "Retirement Money Secrets."

Glia's Lead Research Analyst Rick DeLisi returns to Bankadelic to introduce the 2024 Unified Interactions Index, which goes beyond measuring customer experience to also incorporate efficiency and effectiveness in contact centers. Using data from more than 3 billion customer interactions, the index represents a valuable tool to help financial institutions know where they stand among their peers. Ri...

Coming in hot off the heels of the 2024 U.S. Retail Banking Satisfaction Study, Jennifer White, Senior Director of Banking and Payments Intelligence at J.D. Power, discusses key findings from the report. Among the disconnects: The same banking industry that loves to say it puts its customers first has little clue how much their fees annoy them. Trust also comes high on the list for consumers, and...

It's part two of Bankadelic's discussion with Aditya Khandekar of Corridor Platforms, where he discusses the ins and outs of best-in-class decision intelligence within financial services. This fintech leader covers ground from the need for robust third-party assessment to organic loan growth -- and the hazards that can block it.

Sharpen those No. 2 pencils, open your blue books and get ready for the lesson of the year, as four financial services savants talk about the year in banking: the standouts, those with the not-so-great grades, and the new lessons we all can take away as school season gets underway. The honor roll: Tyler Brantley, VP of Revenue, Core10 Landon Glenn, CEO and Founder, ASA Wilder Rumpf, CEO and Founde...

As the Chief Revenue Officer of Corridor Platforms, Aditya Khandekar brings a wealth of experience and eagle-eye views to his post in areas that range from financial services consolidation to the risks and rewards in the bank-fintech relationship. In the first of two parts, Aditya dives deep into the state of play in 2024, making sense of today’s industry volatility and "insource-versus outsource"...

With credit card APRs reaching record levels -- and greedy payday lenders charging 800% or more -- it's time for fintech to step in. Enter Ryan Duitch, CEO and co-founder of Arro, who is using AI, gamification and behavioral science to enable fair credit and financial literacy. Duitch explains how his AI financial coach, Artie, makes financial guidance and education possible.

Martha Bartlett Piland, President and CEO of Banktastic, stands out in financial services for her ability to make complex marketing concepts relatable--and her role in giving millennials a voice. Though they may be set to benefit from the greatest wealth transfer in history, millennials also face high barriers to entry in the housing market, massive student loan debt, and a system that doesn't und...

How much is the bank branch footprint shrinking? Or is it growing on a stealth level? Where are redundancies? Efficiencies? And why are branches, even if rethought, here to stay? Steven Reider, President of Bancography, draws on more than a quarter century of experience in the company’s latest report, "Outlook 2024: Industry Trends and the Challenges Ahead." It’s a must-read, just as this podcast...

The Spirit of Independence lives on in this special episode, where our five guests wax patriotic on banking's breakthroughs, paths to improvement and causes for celebration worth raising the sparklers on high. Join them and our Dear Old Uncle Sam, who recites his freshly written preamble to the Banking Constitution. Our Stars and Swipes guests: Zach Duke, CEO, Finosec Joshua Jordan, Digital engage...

An often overlooked facet of the AI-human discussion is that in many workplaces, understaffing isn’t a choice but rather a chronic pain point. Joseariel Gomez, the founder and CEO of Shastic, gives us a look at how his company’s new Mago technology seeks to level the playing field by helping financial institutions function at unprecedented "manpower" and with incredible accuracy.

Making financial health a reality in consumers' lives isn’t possible by sloganeering. Data builds the bridge that connects bank offerings with hyper-personalized “white glove service” that adapts to the changes in people’s circumstances. Erin Wynn, Executive Director of Product Management - Retail Digital Banking at NCR Voyix, walks us through the white glove landscape and how it can help financia...

As Founder and CEO of CapStack, Michal Cieplinski brings decades of operational, product, legal and compliance experience to realizing his fintech vision. CapStack is the first integrated operating system that enables cooperation across banks and FIs to drive profitability and asset diversification, and on this freewheeling episode, Cieplinski shares his views on a broad range of tech topics. Amon...

Memorial Day and the Summer of '24 are upon us, and so the Bankadelic crew is in search of hot sun, cool waves and excellent podcast fodder for banking’s sizzling season. What might the next three months hold? Where might the buzzkills be hiding? And why is there hope for all? Join your favorite lifeguard/podcaster Lou Carlozo as he chats with three vibrant guests: Kimberly Clay, Founding Principa...

No matter how much financial institutions claim to have robust risk management in place, re-evaluation matters. Hackers never stand still--and even if they did, risks never fail to multiply. Industry veteran Gill Hundley, Chief Operating & Risk Officer and "Resident Career Banker" at Klarivis, makes the persuasive case for why risk management is everybody's business and the positives that result w...

Given how fast things move in our high-tech world, it’s a puzzler why employee paychecks and even direct deposit don’t reach the speed of digital. Nico Simko, Founder & CEO at Clair, explains how his company is establishing itself in a growing niche of fintechs that get workers paid as soon as they clock out—and in the process offer a much-needed alternative to the predatory practices of payday le...

Banking too often reinforces an exclusionary narrative where small businesses are underserved, entrepreneurs overlooked and diversity relegated to a checklist. Rodrigo Suarez, the Chief Banking & Innovation Officer at Piermont Bank, explains how his institution is successfully addressing those issues — and making history as the first multiracial Minority Depository Institution in the United States...

Even after several rounds of revolution in technology, call centers still conjure up nightmares of voice mail hell and endless wait times for consumers. Nor is fixing these problems as simple as moving to the cloud or plugging in some AI. Dan Michaeli, the CEO and Co-Founder of Glia, walks us through how to redefine customer interaction and bring support to higher (and previously unattainable) lev...

It’s sobering to think that just one in ten consumers want anything to do with a bank branch anymore. On top of that, loyalty gets spread among many financial institutions and their various products. Sarah Martin, CEO of Pulsate, discusses how she’s putting technology in place that helps community banks and credit unions get a leg up in an ultra-competitive space — all by bringing order and sharp...

Coming off our interview with Scott Mills of the William Mills Agency, this episode features three contributors to the WMA Bankers as Buyers Report 2024. Monarch President Lee Farabaugh, Aditya Khandekar of Corridor Platforms and Sam Kilmer of Cornerstone Advisors talk about the views and observations they brought to the document, touching on subjects from the ascendancy of digital financial upsta...

Certainty used to be a watchword in finance—until the arrival of crypto, VC madness, regulatory stumbles and the fall of Silicon Valley Bank. Jeff Nowicki, the VP of Banking at Treasury Prime, explains how his company is working to create an environment where banks and fintechs can operate with greater confidence and focus.