AVANT Technology Insights

The consumerization of IT continues at a rapid pace and nowhere is that truer than in contact centers and UCaaS solutions. In this episode, we discuss how contact centers are popping up in 20-, 10, and even 5-people environments, departments, or front desk situations. It's all getting integrated as one big solution between CCaaS and UCaaS. Listen in and discover the main takeaways you should know...

During the Black Hat Security Conference 2022 in Las Vegas, Stephen Semmelroth, AVANT's Senior Director of Security, interviewed Tia Hopkins, Field CTO and Chief Cyber Strategist at eSentire They talk about important players and technology in Security and discuss important questions you need to know the answers to. What is the purpose of security? Is it only a technical problem, or a combination o...

Does anyone really understand what security means in today's IT? We sat down with AVANT's Senior Director of Security to talk about our predictions for the next year in infosec, what a company needs to know in the next six to 12 months about security, and how to protect themselves and their security posture. It's all about the 6-12 Security NIST Report!

In this episode, we explore best cost connectivity solutions and the importance for clients to consider their Networking and Security requirements simultaneously. We also dive into the process for developing best security practices to achieve superior results and explain how you can benefit from the competitive connectivity market and the availability of advanced strategies!

In this episode of our podcast, we're going to be talking about the benefits of unified communications contact center as a service, and how all of that has changed coming out of the global pandemic. Businesses can realize tangible benefits from establishing a cloud-based communications infrastructure and stay tuned to listen to how that could benefit your business, no matter what the size.

Adoption of video as a collaboration tool has skyrocketed over the past 3 years. However, it hasn't historically been heavily used in the contact center space until now. Why has that been the case, and what benefits can video offer from a customer service and sales standpoint? What are the cost benefits and training considerations for companies interested in adopting video as a communication chann...

In this podcast, we examine the tough challenge of personalizing every interaction a customer has with an enterprise's support contact center and how the convergence of CCaaS, UCaaS, and CPaaS enables this through the building of customized communications. We demonstrate this using vertical-specific use cases, including insurance, healthcare, and financial services.

What does it take to be ready for the security challenges that are out there today? Scarce and costly security resources play a key part in a robust security posture! Join us as we explore where technology solutions alone fall short, the critical need for people to interact with technical solutions, and the role manage detection and response (MDR) services can play in helping companies focus on bu...

We've all heard the typical "This call may be recorded and monitored for quality assurance" message before during a phone call. However, the challenge is that less than 3% of those calls are monitored. What happens with the other 97%? And how does a company possibly know what's really happening on their phone calls? Listen in as Observe.ai's Jon Heaps explores AI, how it is changing the game when...

Join host Chip Hoisington and guest, Mike Ferry, from Granite Epik as they discuss what's going on with POTS Lines and why you need to prepare now to get ahead of the challenges facing millions of business customers around this issue. Plus, they'll explore the importance of affordable and reliable solutions to replace outdated, costly, and endangered POTS lines that will work when the internet is...

In this episode of Technology Insights, we'll be talking about the role of artificial intelligence in the modern content center and the impact it has on the customer experience and your bottom line.

In this episode of Technology Insights, we dive into a piece of unified communications that often gets overlooked – implementation. Listen in and learn how to deploy your new unified communication system and make sure your customers are happy with their new purchase.

Listen in as AVANT's Chief Strategy Officer, Alex Danyluk, and Senior Director of Security, Stephen Semmelroth, two members of the AVANT Analytics team, discuss the recent Russian attacks on Ukraine and the technological impact they're having on a global scale.   Plus, they'll outline what the technology partner community is doing in response and what actions you should be taking to help protect y...

Today we'll be talking about hybrid cloud, security, and Maslow's hierarchy of IT. What's at the bottom of that pyramid? You guessed it - Security.

In this episode, John Paullin, Senior Analyst of AVANT Analytics, and Mike Stowe, Director of Developer Marketing at RingCentral, will be talking about The Campaign Registry, a reputation authority working with North American mobile operators to help combat the rise in spam SMS. What are the implications for you? What actions need to be taken? Stay tuned to find out.   http://goavant.net/answering...

The pace of change in technology is accelerating, and never has that been truer than in the past 2 years.  Join us as we explore the impact of technology disruption on today's business in 2022. Host: Alex Danyluk, Managing Director of AVANT ANALYTICS Guests: Kevin Thomsen – Zoom Bharath Vasudevan – AlertLogic Ray Watson – Masergy

There is a lot of evolution in the UCaaS and CCaaS space these days. In this episode, Brent Wilford, AVANT's Director of Cloud Engineering, talks to Ken Presti about the benefits of convergence, the right place to begin migrations, and how all of this is impacting customer expectations.

UCaaS and CCaaS are growing together! In this episode, Ken Presti interviews AVANT's Chris Brennan on what's driving the convergence, how to approach it from a strategic point-of-view, the role of AI and more!

Secure Access Service Edge is a technology framework that combines a variety of security features with higher levels of network performance. In this episode, Ken Presti speaks with Matt Douglass of CBTS about how to get the most out of SASE, given your current IT environment.

What are the key indicators that a ransomware attack is getting underway? In this episode, Ken Presti interviews Mark Sangster, VP, Industry Security Strategies at eSentire. We'll talk about what to look out for, how often to be on the lookout, how to build a response plan and more!

Unified Communications as a Service, better known as UCaaS, and its sister technology for the Contact Center, CCaaS, have been growing towards one another. In this episode, Ken Presti and Fuze CRO Chris Jones discuss the primary drivers, technical considerations, workforce considerations, and the overall impact of this development.

Secure Access Service Edge (SASE) has emerged as the new frontier of IT security and application performance. In this episode, Ken Presti speaks with Mark Peay, a channel director at Cato Networks, who specializes in SASE and offers great insights for decision makers wondering where SASE should fit into their strategies.

Secure Access Service Edge (SASE) is a framework for improving security and application performance. In this episode, Ken Presti speaks with Masergy's Rich Korn about how enterprise decision-makers and their Trusted Advisors can plan, implement, and get the most out of SASE.

IT Security is a constantly moving target that makes this fundamental necessity an inherently complex challenge. In this episode, Ken Presti speaks with Seth Marsh of the McCracken Group about how to build an effective security strategy.

Your selection of a UCaaS platform is one of your company's most far-reaching technology decisions. Ken Presti interviews Dialpad's Jen Jackson on key things to consider when making your decision. Highlights include differentiation, evaluating features, economics, and when to begin the process.