Auto Service World Conversations

If you’re trying to repair a Mercedes-Benz vehicle in the aftermarket, chances are you’re out of luck. Michael Waddle, a technician in his father Scott’s shop, Precision Auto Service in Langley, B.C., is fed up with being roadblocked by the automaker when attempting to repair their vehicles. He’s gone straight to Mercedes-Benz and feels their solutions are unfair to their aftermarket. Michael and...

From Worldpac STX in Nashville, two Canadian shop owners talk about why they made the trip, why training is so important for them, the challenges they’re facing in their shop today and more. Support the show

Master Mechanic High Park is no more. With the landowner having decided to turn the space into condos, owner Josie Candito has now closed her doors, ending her 25-year run in west Toronto. She speaks with host Adam Malik about her memories, why she’s proud of the work she did, pushed for greater respect for technicians and gave advice to her fellow industry professionals. Support the show

What does a semi-retired shop owner do when coming upon a milestone? They write a book. With Eccles Auto Service reaching 40 years in business, Bruce Eccles decided to reflect on his time in the business. He joins host Adam Malik to talk about his first book, Don’t Look Back, Look Ahead: 40 Years of Business and Life’s Unexpected Road . Support the show

Host Adam Malik talks to Brad Horn from Stellantis Canada about EV goals, concerns and more at the Canadian International AutoShow. Support the show

Alana Baker, vice president of government relations and research at AIA Canada, joined Auto Service World Conversations to speak about the group’s Labour Market Report . It found that the labour gap is expected to worsen in the coming years, exacerbated by the growing trend towards vehicle electrification. Baker joins host Adam Malik to speak about the study, what it found, the challenges, how the...

Host Adam Malik talks to Holly Broome from Chevrolet about their role in vehicle electrification and more at the Canadian International AutoShow. Support the show

Host Adam Malik talks to Alexa Desjardins from Ford about transitioning consumers to EVs and more at the Canadian International AutoShow. Support the show

Lordco is marking 50 years in 2024 and the celebrations were highlighted at its annual trade show in Vancouver in April. Host Adam Malik speaks with Sarah Durant, VP of Marketing, Candace Gottschalk, VP of HR, and Marlyn Coates, president, about this year’s show and what 50 years means to them. Support the show

Jobber News editor Adam Malik sits down with Ryan Bruno to talk about his role as chair of AIA Canada. His one-year term will officially begin in April following the association’s AGM. You can read the interview in the March issue of Jobber News and hear more of his thoughts in this special enhanced media segment. Support the show

Host Adam Malik talks to Matt Girgis from Volvo about its plans for electrification and more at the Canadian International AutoShow. Support the show

Host Adam Malik speaks to representatives from Ford, Stellantis, Chevrolet, and Volvo about the importance of educating consumers in the transition to electric vehicles. Support the show

Host Adam Malik chats with Kumar Saha, U.S. vice president and Canadian managing director of global automotive data firm Eucon, about the Vast-Auto and O’Reilly Automotive deal, what it means for the Canadian aftermarket today and the industry going forward. Support the show

Listen in as Darryl Croft, president of the Electric Vehicle Network and co-owner and vice president of OK Tire (Etobicoke), and Mavrene Brooks, EV consultant at the Electric Vehicle Network, talk about why the network started, how they help consumers get more comfortable with EVs, how they help answer questions from skeptical customers and the first steps aftermarket shops should take to prepare...

Hear more expertise from Mike Howard, manager of garage operations at Art Turney’s Garage, the winner of the 2023 Shop of the Year. He touches on challenges around training, the importance of a clean shop and advice for his shop peers. Support the show

Bill Hanvey joins Adam Malik for their annual chat at AAPEX on the state of the auto care sector, plus major movement on right to repair Support the show

Here’s more from this year’s Jobber of the Year Winner, Chieftain Auto Parts and its co-owners, the brother and sister team of Trevor Heizne and Jayne Kelly. They discuss the importance of inventory, having good relationships with suppliers and future opportunities. Read more in the November issue of Jobber News and find the expanded feature on autoserviceworld.com Support the show

Host Peter Bulmer and Kevin Fitzpatrick of Opus IVS discuss future concerns facing the EV industry, including the cost of repairs, ease of access to parts, and keeping up with technological innovations.  Support the show

Here’s more from Adam Malik’s chat with James Carter, principal consultant at Vision Mobility. Carter talks about the “negative hyperbole” around electric vehicles and some people’s desire to dismiss them for a variety of reasons. Support the show

Automotive repair shop owners skew towards the older age group — and if you’re reading this, you’re probably one of them. So how do you retire and set your shop up for a proper exit? Matt DiFrancesco, principal and financial technician for automotive repair professionals at High Lift Financials, chats with Peter Bulmer in this episode of ASW Conversations about the challenges being faced and how t...

Hydrogen has an important role to play in our journey toward decarbonization, especially in the freight and transportation sectors. Brent Hartman, director of standards in the fuels and transportation at CSA Group, joins publisher Peter Bulmer in this episode of Auto Service World Conversations to talk about the use of hydrogen as an alternative fuel, standards needed for best practice, challenges...

Get ready to explore key takeaways from the results of the 2023 Annual Jobber Survey from CARS. Your host and managing editor, Adam Malik, dives into the top concerns jobbers have with the way some shops operate their businesses, how that conflicts with views from the shop owner side, and then highlights other findings that couldn’t fit into the main feature. Support the show

Managing editor Adam Malik takes a deeper dive into the results of the Jobber News Annual Shop Survey. While touching on the big change in relationships, he explores how many jobbers stores they want to deal with, their concerns around quality and what they want from their jobber. Support the show

Adam Malik interviews Kevin FitzPatrick, the senior vicepresident of North America operations with Opus IVS, which provides diagnostics, programming, and live repair guidance. He expands on our conversation regarding EVs and the importance of the automotive aftermarket to get moving on technology sooner than later. Support the show

Adam Malik brings more of his discussion with Liz Perkins of the L1 Auto Group about the importance of doing proper calibration on ADAS and her passion for this topic. Support the show