Auto Care ON AIR

Fighter pilot Colonel Kim "KC" Campbell takes us into the cockpit of leadership under extreme pressure, sharing the heart-stopping moment her A-10 Warthog was struck by a surface-to-air missile over Baghdad. What happened next reveals powerful lessons about preparation, decision-making, and maintaining clarity when everything is on fire—literally. Campbell's military nickname "...

In this engaging episode, we uncover the transformative power of data and technology in shaping modern product development strategies. Join host, Mike Chung, as he welcomes Stephen Goldsmith, Vice President of Product at Hanover Research, who shares his extensive knowledge on market intelligence and the innovative approaches being utilized in the realm of user feedback and productization. We dig d...

Carpool Conversations host, Jacki Lutz, holds 15-20 minute discussions with Women in Auto Care Leadership Conference attendees about important professional development skills. 1:01 - Imposter Syndrome: Sheila Sarkozi, Yelp & Danni Withers, DENSO 17:36 - Over Communication: Cass Tomac, Highline Warren & Michelle Tansey, Euro Clinic 37:32 - Collaborating with Competitors: Cindy Sisson, Women...

Carpool Conversations host, Jacki Lutz, holds 15-20 minute discussions with Women in Auto Care Leadership Conference attendees about important professional development skills. 0:57 - Staying on Task: Megan Dineff & Jamie Carson, Ervine's Auto Repair and Grand Rapids Hybrid and EV 22:46 - Opening and Closing Presentations: Kirsten Von Busch, Experian & Kathleen Long, Yelp 46:35 - Stand...

Discover how recent shifts in US trade policy are reshaping the landscape of the automotive aftermarket industry. Stacey Miller takes you on a journey through the complex web of tariffs introduced by the Trump administration, examining their far-reaching impacts on both international relations and domestic production costs. Listen as we break down how these tariffs, like the new 10% levy on Chines...

Discover the groundbreaking journey behind Australia's Right to Repair legislation as we sit down with host, Stacey Miller, and her guests, Stuart Charity, CEO of the Australian Aftermarket Automotive Association (AAAA), and Lesley Yates, AAAA's Director of Government Relations. These trailblazers unravel the decade-long advocacy effort that culminated in a historic legislative victory i...

Ever confused a mentor with a manatee? You're not alone! Our latest episode of Auto Care ON AIR starts with this lighthearted mix-up before diving into the impactful topic of mentorship. Joining host, Jacki Lutz, are auto care industry professionals Lisa Kellett, Business Development Manager at AutoZone, and Mike Mohler, EVP and CPO of APSG, who share personal stories of how mentors have play...

Discover the dynamic shifts reshaping the automotive industry with Carlos Thimann and Akshay Singh from Strategy& as they provide expert insights into the future of electric vehicle (EV) adoption and its impact on the market. With a forward-thinking lens, we promise you'll gain an understanding of how traditional internal combustion engine vehicles still offer growth opportunities for aft...

Part 2 of 2, Traction Control host, Stacey Miller, interviews heavy duty industry experts at Heavy Duty Aftermarket Week about the latest trends and hot topics in the industry!  1:13 Dominic and John Grote, Grote Industries 19:34 Laura Hewitt, HDA Truck Pride 35:40 Bill Betts, Betts Company 53:02 Sam Russo, Pivotree 1:12:44 Tom Tecklenburg Send us Fan Mail To learn more about the Auto Care Associa...

Part 1 of 2, Traction Control host, Stacey Miller, interviews heavy duty industry experts at Heavy Duty Aftermarket Week about the latest trends and hot topics in the industry!  1:41 Bryan Funke, HDA Truck Pride 19:07 Doug Dole, Cummins Drive Train and Breaking Systems 34:34 Jamie Irvine, Parts for Trucks 53:55 Cara Mitchell, BBB Industries Send us Fan Mail To learn more about the Auto Care Associ...

Curious about transforming decision-making and critical thinking in your workplace? This episode promises to equip you with essential tools to enhance your professional life. Join our enlightening conversation with host Jacki Lutz and her guests Behzad Rassuli, SVP of Strategic Development at the Auto Care Association, and Richard Beirne, Senior Advisor at Automotive Parts Headquarters, who share...

Discover how AI is transforming the automotive world with our host, Mike Chung and his guest, Eric West, co-founder and chief growth officer of Convertible AI, as our special guest. Learn how Convertible AI, in collaboration with the National Institute for Automotive Service Excellence, is setting new AI benchmarks to empower technicians. We venture into the broader implications of AI, examining i...

Discover how to effectively bridge the skills gap in the auto care industry with insights from Dwayne Myers, co-owner and CEO of Dynamic Automotive. Host, Stacey Miller, explores the evolving landscape of workforce development following President Trump’s election win, considering the potential shifts in policy that could impact the auto care sector. Dwayne's remarkable journey from an Army ta...

We've got a treat for you as we bring together our host, Jacki Lutz, and her guests Charles Sanville, the Humble Mechanic, and Frank Leutz from Wrench Nation to the mic, sharing an inspiring perspective from the AAPEX Show.  The auto industry isn't just about nuts and bolts; it's about human stories and shifting priorities. As Millennials and Gen Z steer the workplace towards a new...

Discover the essential role that investment banking plays in the automotive aftermarket industry with "Indicators" host, Mike Chung, and his esteemed guest, Bill Della Giustina, Senior Vice President of Jefferies. Bill offers a fascinating glimpse into his journey within this unique sector, shedding light on how his team navigates the complexities of everything from dealerships to salvag...

Join host, Stacey Miller, VP of Communications, on an enlightening journey as she welcomes JF Champagne, President and CEO of AIA Canada, to Auto Care ON AIR. With recent legislative victories in Canada shaking up the automotive care industry, Champagne shares the groundbreaking implications of Bills C-244 and 294, which now allow breaking software locks for repairs on vehicles, agricultural equip...

Ever wondered how to seamlessly integrate a digital presence into your professional life? Join us on Auto Care ON AIR as we promise to unlock the secrets of digital presence with our "Carpool Conversations" host, Jacki Lutz, and auto care industry leaders Kathleen Long, Chief Revenue Officer of RepairPal, and Sebastian Zelger, CEO of Liqui Moly USA. Learn how a digital presence can be a...

Discover what drives customer satisfaction in the automotive aftermarket industry as we welcome Chris Sutton, Vice President of Global Automotive Retail at JD Power, to Auto Care ON AIR. Unpack the intriguing revelations from the JD Power's Automotive Service Index (ASI) Study, and learn how personal interactions and seamless experiences are valued over mere pricing in today's market. Wi...

Host, Stacey Miller, VP of Communications at the Auto Care Association, as she unravel the complexities of state legislation and its sweeping effects on the auto care industry with Dan Colegrove, partner at PRISM Group, who shares his expertise on navigating the intricate world of state government affairs. Discover how businesses, especially small ones, can stay ahead in the fast-paced legislative...

Join Behzad Rassuli, as he explores Brad Beckham's journey from his humble beginnings in Muskogee, Oklahoma, to becoming CEO of O'Reilly Auto Parts. We'll uncover how Brad's early passion for cars and the decision to bypass college carved a unique path fueled by practical experience and community support. This episode promises to reveal the mindset shifts and personal habits th...

Carpool Conversations host, Jacki Lutz, is joined by all other Auto Care ON AIR hosts to conduct several 10 minute, speed dating-style interviews at AAPEX 2024 in Las Vegas! Join them in learning about some of the show's attendees and what they feel are the most important power skills of today! 01:00 - Charles Sanville, The Humble Mechanic 11:33 - Randy Buller, CEO, The Parts Authority 21:31...

What if you could transform the challenges of the automotive aftermarket into opportunities for growth? Tune in as Mike Chung, sits down with the visionary, Lauren McCullough from Tromml. Lauren shares her fascinating journey from software startups to revolutionizing data analytics in the automotive sector. They dissect the transformative waves of technology and e-commerce that have reshaped distr...

Unlock the secrets of the Latin American auto care industry's rise to prominence with insights from Evaristo Garcia, CEO of Integrate Data Facts (IDF). Discover how Stellantis is spearheading efforts to decarbonize mobility in the region and why countries like Mexico and Brazil are now major players in vehicle manufacturing. We explore the unique challenges of maintaining vehicles in diverse...

Join host Behzad Rassuli as he sits down with Randy Buller, founding partner and CEO of The Parts Authority, who has steered the company from its humble beginnings in Queens to a nationwide powerhouse with over 300 locations. Revisit his entrepreneurial journey that began in his teenage years, nurturing a vision that emphasizes professional installers, extensive inventory, and a competitive edge a...

We welcome back Jessica Toliuszis, VP of Sales at Highline Warren, and introduce Rob Blitzstein, Senior VP of Vendor Relations and Pricing at The Parts Authority. We unravel the lessons from Northwood University of the Aftermarket's Infusion program, an executive leadership course. You'll hear how unexpected friendships were formed and the lifelong impact of engaging with diverse perspec...